Business Growth Executive - SaaS

About Karomi

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance. 

Overview

Business Growth Executive - SaaS

Key Deliverables

• Act as the primary point of contact for assigned key accounts 
• Build and nurture long-term relationships with customers, understanding their business goals and aligning them with our product offerings 
• Ensure customer retention and satisfaction by addressing issues promptly and proactively 
• Identify upsell and cross-sell opportunities and work closely with the sales team to convert them 
• Lead periodic account reviews, performance tracking, and stakeholder engagements 
• Liaise with internal teams (Product, Support, Implementation) to resolve client queries and deliver value 
• Track account health and usage metrics; ensure clients are leveraging the platform effectively 
• Maintain documentation, update CRM tools, and prepare regular status reports 
• Represent the customer voice internally to influence product enhancements and service delivery 

Required Qualifications

• 1-3
  years of experience in account management, client success, or B2B relationship management, preferably in a SaaS or enterprise tech environment 
• Excellent communication, presentation, and interpersonal skills 
• Strong problem-solving ability and a customer-first attitude 
• Ability to manage multiple stakeholders and coordinate with cross-functional teams 
• Experience using CRM tools (e.g., Salesforce, Zoho) and basic data analysis for account tracking 
• Willingness to travel occasionally for client meetings, expos, forums, and industry events 
• Bachelor’s degree in Business, Engineering, or related field 

Nice to have:

• Experience in the CPG, Pharma, or Food & Beverage industry 
• Understanding of packaging/artwork workflows or regulatory compliance software 
• Exposure to global client management