Key Account Manager

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 1200000 (ie INR 3-12 LPA)

Requirements

Key Responsibilities

• Act as the primary relationship manager for assigned enterprise accounts, ensuring smooth onboarding and ongoing success
• Understand customer requirements deeply and help them navigate product features, integrations, and automation workflows
• Troubleshoot product issues such as bugs, errors, and UI challenges, ensuring timely and accurate resolutions
• Conduct root-cause analysis, replicate reported issues, and coordinate with internal teams to deliver seamless fixes
• Provide clear, empathetic communication while managing multiple customer inquiries at once
• Collaborate with product, engineering, sales, and marketing teams to escalate issues, share insights, and improve overall product experience
• Deliver product walkthroughs, training sessions, and workflow explanations to both technical and non-technical users
• Document customer interactions, resolutions, follow-up actions, and best practices with attention to detail
• Prioritize issues based on impact and urgency while maintaining a calm and composed approach in high-pressure situations
• Proactively identify upsell or value-enhancement opportunities based on customer usage patterns
• Stay updated on new platform features, enhancements, and industry best practices to guide customers effectively
• Help build a customer-centric culture by sharing feedback that contributes to product innovation and improvement
  

What Makes You a Great Fit

• You have a strong understanding of SaaS products, their functionality, and how integrations work in real-world customer environments
• You communicate with clarity, empathy, and confidence—especially when guiding customers through complex concepts
• You bring patience, resilience, and composure, even when dealing with challenging scenarios
• You excel at problem-solving, analysis, and turning customer concerns into actionable solutions
• You can simplify technical details and automate workflows in a way that non-technical customers can easily understand
• You collaborate effortlessly with cross-functional teams and believe in taking complete ownership of customer issues
• You're adaptable, quick to learn, and able to handle multiple tasks without compromising quality
• You pay exceptional attention to detail, especially when documenting issues or verifying solutions
• You are comfortable working in a high-growth environment where processes evolve quickly and innovation is continuous
• You bring 1+ years of experience in customer support, account management, or technical support—preferably in a SaaS or tech-driven setting