Key Account Manager

Job Description

Key Account Manager and Client Servicing Manager – Digital Performance Advertising Company Overview We are a dynamic digital performance advertising agency specializing in performance, display, and mobile advertising solutions for international and domestic advertisers. Our mission is to drive measurable results and maximize ROI for our clients through innovative and data-driven advertising strategies. Job Summary We are seeking a passionate, self-motivated, and detail-oriented Key Account Manager and Client Servicing Manager to join our team. The ideal candidate is a proactive team player committed to the success of our customers. You will be responsible for nurturing and growing existing client relationships, acting as a trusted advisor, and driving new business opportunities by identifying, implementing, and executing innovative strategies to meet client objectives. Key Responsibilities Serve as the primary point of contact for key account stakeholders, ensuring exceptional client satisfaction and long-term partnerships. Build and maintain trusted advisory relationships with clients, customer stakeholders, and internal teams to align on campaign goals and strategies. Develop and execute strategic account plans to grow existing client portfolios and achieve performance targets. Identify and pursue new business opportunities within existing accounts and through proactive outreach to potential clients. Collaborate with internal teams (creative, media planning, analytics, etc.) to design and deliver customized performance, display, and mobile advertising solutions . Prepare and ensure accurate monthly, quarterly, and annual sales forecasts , providing actionable insights to meet revenue goals. Monitor campaign performance, analyze key metrics, and provide clients with data-driven recommendations to optimize advertising outcomes. Leverage advertising serving tools , DSPs , SSPs , DFA , DFP , Offer18 , and affiliate platforms to manage and optimize campaigns effectively. Stay updated on industry trends, emerging technologies, and competitive landscapes to offer cutting-edge solutions. Manage client expectations, resolve issues promptly, and ensure timely delivery of campaigns and reports. Contribute to the development of new advertising products and services to enhance client offerings. Qualifications Bachelor’s degree in Business, Marketing, Advertising, or equivalent experience. 3+ years of relevant work experience in key account management, client servicing, or digital advertising (performance, display, or mobile advertising preferred). Hands-on experience with advertising serving tools , including DSPs , SSPs , DFA , DFP , Offer18 , and affiliate platforms . Proven track record of managing client relationships and driving revenue growth in a digital advertising or media environment. Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) and proficiency with advertising platforms (e.g., Google Ads, Meta Ads, DSPs, etc.). Excellent written and verbal communication skills , with the ability to present complex ideas clearly and persuasively. Strong analytical skills and proficiency in interpreting campaign performance data to drive strategic decisions. Self-motivated, detail-oriented, and able to thrive in a fast-paced, dynamic environment. Ability to work collaboratively with cross-functional teams and manage multiple accounts simultaneously. Knowledge of digital advertising trends, tools, and technologies is a plus. Preferred Skills Experience with CRM tools (e.g., Salesforce, HubSpot) for account management and sales tracking. Understanding of performance marketing metrics (e.g., CPA, ROAS, CTR, etc.) and optimization techniques. Familiarity with programmatic advertising, mobile app marketing, or ad tech ecosystems. Proficiency in managing and optimizing campaigns using DSPs , SSPs , DFA , DFP , Offer18 , or affiliate platforms . Ability to adapt to evolving client needs and industry changes with a proactive mindset. Why Join Us? Be part of a fast-growing, innovative agency with a passion for delivering results. Work with a diverse portfolio of international and domestic clients across various industries. Opportunity to shape the future of digital advertising with cutting-edge solutions. Collaborative and supportive team environment with opportunities for professional growth. Show more Show less