Key Account Manager

Job Description

About the Company Growth Hackers is a Bengaluru-based performance marketing and AI-driven agency, partnering with funded startups and established enterprises to solve complex digital growth challenges. We specialize in performance marketing, content, SEO, and AI automation—backed by a strong focus on delivering measurable results. At our core, we believe in combining strategic thinking, data, and creativity to help our clients scale effectively. Position Overview We are seeking an experienced and strategic Key Account Manager to serve as the primary relationship owner for a portfolio of high-value clients. In this role, you will be responsible for client satisfaction, retention, and growth—ensuring that business goals are met through well-executed digital marketing strategies. You will act as the central liaison between clients and internal teams, guiding strategy, performance, and delivery across channels. This is a full-time, on-site role based in Bengaluru. Key Responsibilities Build, manage, and strengthen long-term relationships with key clients, understanding their business objectives and marketing challenges Serve as the strategic point of contact for all client interactions, ensuring consistent communication and service excellence Lead strategic planning sessions, performance reviews, and quarterly business meetings with key stakeholders Collaborate with internal teams (Media Buying, SEO, Content, Creative, and Tech) to create and deliver tailored digital marketing strategies Oversee the execution and delivery of multi-channel campaigns across paid media, SEO, content, branding, and more Proactively identify opportunities to upsell or cross-sell agency services aligned with client goals Address client concerns, resolve escalations, and implement process improvements to enhance client satisfaction and retention Monitor account performance and campaign KPIs, ensuring client objectives are met or exceeded Provide regular performance reports, strategic insights, and recommendations to clients Support and mentor Account Managers handling sub-accounts or assisting within key accounts, when applicable Qualifications & Skills 2+ years of experience in client servicing or account management, preferably within a digital marketing or advertising agency Demonstrated experience managing high-value or strategic accounts across multiple service verticals Excellent communication, presentation, and interpersonal skills Strong strategic thinking with the ability to translate business goals into actionable digital marketing plans In-depth knowledge of digital marketing channels including performance marketing, SEO, content, branding, and analytics Skilled at stakeholder management, project coordination, and managing competing priorities under pressure High attention to detail and a commitment to delivering high-quality client outcomes Proactive, solution-oriented mindset with a strong sense of accountability and ownership Familiarity with key tools such as Google Analytics, Google Ads Manager, Meta Business Suite, and project management platforms (e.g., Asana, Trello) Preferred Attributes Strong commercial acumen and ability to identify growth opportunities within existing accounts A background in handling both B2B and B2C client portfolios Experience leading cross-functional internal teams in a matrixed environment What We Offer A collaborative, fast-paced work environment focused on innovation and impact The opportunity to work with a diverse range of high-growth clients and strategic campaigns Clear career growth paths and learning opportunities across multiple domains A culture that encourages initiative, ownership, and continuous development