Key Account Manager

Company Description

FinKraft crafts reliable automated solutions to simplify complex business processes. Our robust automated SaaS platform eliminates human error in information gathering, data collection, and record reconciliation. We serve a diverse clientele including Capgemini, McKinsey, Abbott, Ikea, the WHO, and many others. Our Robotic Process Automation (RPA) system streamlines data extraction and reconciliation, providing clients with real-time actionable dashboards and error-free reports. Our solutions save time, reduce costs, and ensure accuracy.

Role Overview

We are looking for a proactive and client-focused Key Account Manager (CSM) to build and nurture long-term relationships with strategic clients. This role ensures client satisfaction, drives product adoption, and identifies opportunities for revenue growth through upselling and cross-selling. The Key Account Manager will act as a trusted advisor, helping clients achieve their business objectives while maximizing value from our solution

Key Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Develop a deep understanding of client business goals and challenges, aligning our solutions to their needs.
• Drive customer success by ensuring smooth onboarding, adoption, and long-term retention.
• Conduct Quarterly Business Reviews (QBRs) and regular check-ins with stakeholders.
• Monitor client health scores, proactively address risks, and implement strategies to reduce churn.
• Collaborate cross-functionally with Sales, Product, Tech, Finance, and Ops teams to resolve client issues.
• Identify and execute upselling/cross-selling opportunities to grow account revenue.
• Act as a client advocate internally, providing feedback to enhance products and services.
• Build client advocacy by turning satisfied clients into references, testimonials, or case studies.
• Flexible to travel for client meetings and business needs.

Skills & Qualifications

• Bachelor’s/Master’s degree in Business, Finance, Marketing, or related field.
• Minimum 2 years of experience in Customer Success / Account Management / Client Servicing (preferably B2B SaaS or Services).
• Proven track record of managing enterprise or strategic accounts.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem-solving and negotiation abilities.
• Proficiency with CRM/CSM tools (Zoho, salesforce etc.).
• Analytical mindset with ability to interpret client data and create actionable insights.
• Knowledge & connections in Fintech Domain will be an added advantage.

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