Key Account Manager

Job Title: Key Account Manager – B2B (Higher Education) Company: CollegeDekho (Girnarsoft Education Pvt. Ltd.) Industry: Education Technology Department: Partner Relations / Key Account Management Location: Gurgaon | Kolkata | Mumbai | Bangalore Reporting To: Regional Manager / Head – Key Accounts Type: Full-Time | Individual Contributor

Job Title: Key Account Manager – B2B (Higher Education) Company: CollegeDekho (Girnarsoft Education Pvt. Ltd.) Industry: Education Technology Department: Partner Relations / Key Account Management Location: Gurgaon | Kolkata | Mumbai | Bangalore Reporting To: Regional Manager / Head – Key Accounts Type: Full-Time | Individual Contributor

Role Overview We are looking for a strategic and results-oriented Key Account Manager to manage end-to-end partnerships with our higher education clients. This role is critical to ensuring client satisfaction, driving revenue outcomes, and unlocking growth opportunities through proactive engagement and internal collaboration.

Key Responsibilities 

Own and manage strategic relationships with assigned colleges/universities.  Reconcile student admissions data and align with internal delivery and finance teams.  Drive timely collections and resolve commercial issues in coordination with finance/legal.  Lead contract renewals and drive cross-sell/up-sell opportunities aligned to client needs.  Coordinate internally across sales, delivery, operations, finance, and product teams.  Maintain detailed dashboards and trackers to share performance updates with internal and external stakeholders.  Identify and escalate potential risks and surface growth opportunities proactively.

Key Requirements 

Education: Bachelor’s degree in Business, Marketing, Education, or related field (MBA preferred).  Experience: 4–8 years in Key Account Management, Client Success, or B2B Partnerships, preferably in EdTech, SaaS, or Education Services.  Excellent communication, negotiation, and relationship management skills.  Ability to manage high-value institutional accounts independently.  Proficient in CRM tools, Excel/Google Sheets, and data dashboards.  High ownership mindset with multitasking capabilities in a fast-paced environment.  Willingness to travel to partner campuses as needed.

Performance Metrics (KPIs)  Account growth and revenue retention  Collection efficiency (Days Sales Outstanding)  Renewal rate of existing accounts  Value of cross-sell and up-sell  Client satisfaction scores (NPS/CSAT)  Accuracy and timeliness of reconciliation and reporting

What You’ll Gain  Work with top-tier educational institutions and drive strategic outcomes.  High-impact role with direct exposure to leadership and cross-functional teams.  Opportunity to grow within a mission-driven and fast-scaling EdTech company.  Competitive compensation structure with performance-based incentives