IT Quality Assurance Engineer
The position requires strong analytical skills, creative problem-solving, excellent communication, and the ability to work effectively in a global time zone model, primarily supporting U.S. business hours (approximately 2:00 PM – 11:00 PM IST).
Key Responsibilities
Test Planning & Strategy
- Analyze business and technical requirements to define clear, measurable test objectives and acceptance criteria.
- Develop detailed test plans, test cases, and test scripts covering functional, integration, regression, performance, and user acceptance testing.
- Participate in sprint planning and backlog refinement to ensure testability of stories and epics.
- Contribute to and maintain the enterprise QA standards, templates, and CoE best practices.
- Identify opportunities for test optimization, automation, and continuous improvement.
Test Execution & Defect Management
- Perform manual and automated testing for web, API, desktop, and mobile applications.
- Execute regression and smoke tests for builds and releases.
- Log and track defects using tools like Azure DevOps, Jira, or ServiceNow.
- Work closely with developers to reproduce, isolate, and validate issue resolutions.
- Verify data integrity in backend systems (SQL Server, Dataverse, Azure SQL, etc.).
- Ensure traceability between requirements, test cases, and defects.
Test Automation & Continuous Integration
- Design and maintain automated test suites using modern frameworks such as Selenium, Cypress, Playwright, Postman, or ReadyAPI.
- Implement test automation for UI, API, and database layers to ensure coverage across systems.
- Integrate automated testing into CI/CD pipelines (Azure DevOps, Jenkins, or GitHub Actions).
- Monitor test runs, analyze reports, and provide actionable insights to developers and stakeholders.
- Maintain version control of test scripts and configurations using Git or Azure Repos.
Collaboration, Communication & CoE Engagement
- Operate as a key contributor within the IT Quality CoE, ensuring consistency in testing methodology across projects.
- Partner with U.S.-based QA leads, developers, product owners, and business users to plan and execute testing cycles.
- Conduct QA walkthroughs, demos, and training sessions for cross-functional teams.
- Communicate proactively on risks, blockers, and readiness during release cycles.
- Contribute to innovation initiatives such as AI-based testing, low-code automation, and performance analytics.
Performance, Security & User Experience Testing
- Execute performance and load testing using tools like JMeter, LoadRunner, or K6.
- Identify and analyze system bottlenecks, response times, and scalability issues.
- Support security testing coordination by validating encryption, role-based access, and data privacy requirements.
- Collaborate with UX designers and product teams to ensure usability and accessibility standards are met.
Documentation & Continuous Improvement
- Document test cases, results, automation coverage, and known issues in the CoE repository.
- Prepare QA summary reports for each sprint or release cycle, highlighting metrics and trends.
- Recommend process improvements in testing methodologies, tool usage, and defect management workflows.
- Stay current with emerging QA tools, frameworks, and industry trends.
- Participate in QA knowledge-sharing sessions within the CoE.
Required Qualifications
- Education: Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
- Experience: 4–8 years of experience in software testing, with at least 2+ years in test automation or QA for enterprise applications.
Technical Skills
- Strong knowledge of QA methodologies, SDLC, and STLC.
- Proficiency with testing tools: Selenium, Cypress, Playwright, Postman, JMeter, or equivalent.
- Experience with test management and defect-tracking tools (Azure DevOps, Jira, ServiceNow).
- SQL proficiency for backend validation (SQL Server, Oracle, or Azure SQL).
- Working knowledge of CI/CD and DevOps practices (Azure DevOps, Jenkins).
- Familiarity with Agile and Scrum frameworks.
- Knowledge of Power Platform, .NET, Azure, or Dynamics 365 environments is a plus.
- Experience testing APIs, integrations, and data pipelines (Fabric, Synapse, or Data Factory) preferred.
Soft Skills
- Excellent written and verbal communication skills for collaboration with U.S. stakeholders.
- Highly creative and analytical thinker, with attention to detail and problem-solving ability.
- Self-directed, capable of managing deliverables independently under limited supervision.
- Collaborative and adaptable, thriving in a fast-paced, global CoE environment.
- Strong sense of ownership, quality mindset, and customer empathy.
Preferred Qualifications
- ISTQB Certified Tester – Foundation or Advanced Level.
- Microsoft Certified: Azure Fundamentals / DevOps Engineer / Power Platform Functional Consultant.
- Exposure to manufacturing, supply chain, or ERP system testing.
- Experience with AI-assisted testing or test data generation tools (e.g., Copilot for testing, Testim, Applitools).
Work Environment
- Working Hours: Align with U.S. Central or Eastern Time (approx. 2:00 PM – 11:00 PM IST).
- Engagement Model: Hybrid or remote, with daily coordination across U.S. and global teams.
- Culture: Collaborative, quality-driven, and innovation-focused under the QA Center of Excellence framework.
- Tools: Azure DevOps, GitHub, Power BI, and Microsoft Fabric environments.
