International Wealth Management - Business Management – Associate

Nomura Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Division Overview:

Nomura International Wealth Management (IWM) have more than 50 years of experience delivering value to our high-net-worth clients in Asia. Our commitment to deliver bespoke solutions is paired with judicious planning, coupled with Asia insight to meet clients’ wealth planning and investment goal objectives.

Nomura IWM have access to both global and regional investment opportunities across multiple asset classes - fixed income and equity securities, including currencies, interest rates and credit in cash, derivatives and structured products. IWM will take advantage of Nomura’s research-based advice, strong execution capabilities and bespoke solutions that leverage our global expertise in Global Markets, Investment Banking, Asset Management and other affiliates.

IWM rolls up to Nomura’s Wholesale division along with Global Markets (GM) and Investment Banking (IBD).

Business Unit Overview:

This role is within the IWM Client Experience - Front Office (CE-FO) domain that focuses on enhancing client experience, reducing operational risk, and improving front office efficiency. The team plays a strategic role in delivering client-facing initiatives and works closely with Business Management, IPAS, Operations, Compliance and Technology teams to implement solutions that improve client service delivery and operational efficiency.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Position Specifications:

Corporate Title:

Experience:

Qualification:

Role & Responsibilities:

Role:

• We are seeking an experienced and dynamic Business Analyst to join our Wealth Management Business Transformation team.
• In this pivotal role, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience.
• You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and efforts.

Responsibilities:

Initiative Management

• Drive and coordinate Client Experience Improvement Initiative
• Lead digital platform for Soft Token Implementation & migration
• Manage Front Office Efficiency Initiative
• Oversee Fee Schedule Updates
• Execute Client Experience Improvement Projects
• Manage Complete BM Change Implementation

Business Analysis and Documentation

• Engage with stakeholders to gather, analyse, and document business requirements.
• Translate requirements into functional specifications, user stories, and actionable solutions.
• Perform data analysis, gap analysis, and impact assessments for process and system improvements.
• Facilitate workshops/meetings to drive consensus and solution design.
• Collaborate with developers to ensure business–IT alignment.
• Support testing, validation, training, and issue resolution for new or enhanced systems.
• Lead User Acceptance Testing for digital banking/CE-FO initiatives.
• Define UAT scope, objectives, success criteria, and create test plans, cases, and scripts.
• Coordinate testers and stakeholders, manage UAT execution, defect resolution, and reporting.
• Facilitate kick-offs, status meetings, and post-mortems.
• Track progress, escalate risks/issues, and provide UAT sign-off upon meeting quality standards.
• Assist in project planning, scheduling, tracking, and reporting across CE-FO initiatives.
• Maintain project documentation, including timelines, minutes, and dashboards.
• Support resource allocation, budget tracking, and risk/issue management.
• Coordinate stakeholder engagement and cross-team alignment.
• Provide administrative and governance support to project/program managers.

Process Improvement

• Identify opportunities for automation
• Reduce manual workload
• Streamline client service processes
• Enhance operational efficiency
• Implement best practices

Risk Management

• Ensure regulatory compliance
• Enhance data integrity
• Address system exceptions
• Improve control accuracy
• Monitor and report on risk metrics

Mind Set:

• Strong understanding of client experience and front office operations in wealth management
• Experience in business analysis and project management
• Knowledge of client reporting systems and digital platforms
• Strong stakeholder management and communication skills
• Excellent analytical and problem-solving capabilities
• Project coordination and execution skills
• Proficiency in MS Office Suite (especially Excel and PowerPoint)
• Experience with workflow management tools (e.g., JIRA)
• Prior experience in Wealth Management space
• Experience with client statement and fee schedule implementations
• Knowledge of authentication systems and digital platforms
• Understanding of regulatory requirements in banking
• Experience in process improvement and automation initiatives
• Prior experience in strategy roles would be an added advantage

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).