We operate in the global Business Process Outsourcing (BPO) and customer experience sector, delivering international voice and digital support for leading consumer and SaaS brands. This on-site, night-shift role supports high-volume international customers across time zones with an emphasis on accuracy, empathy, and SLA-driven outcomes.

Role:

International Customer Service Representative (Night Shift) — On-site, IndiaRole & Responsibilities

Deliver timely, high-quality inbound support via phone, email and chat to international customers during night shift hours, meeting set SLAs and quality standards.
Resolve customer queries end-to-end—verify issues, provide clear solutions, escalate appropriately, and ensure case closure with accurate documentation in the CRM.
Use ticketing systems to create, update and triage incidents; maintain accurate notes and follow-up actions to support cross-team resolution.
Meet daily and weekly performance KPIs (AHT, FCR, CSAT) and participate in quality calibration and coaching sessions to drive continuous improvement.
Identify recurring issues and collaborate with product, engineering, or operations teams to recommend process or knowledge-base improvements.
Adhere to compliance, data privacy, and security guidelines while handling customer data and escalation workflows.

Skills & Qualifications

Must-Have

Fluent English communication (verbal and written) suitable for international customer interaction
Experience handling inbound calls in a customer service or BPO environment
Familiarity with ticketing/CRM platforms (Zendesk or equivalent)
Comfortable supporting customers across phone, email and live chat (omnichannel support)
Exposure to call center telephony systems (Avaya or similar)
Proficiency with MS Excel for reporting and call-log tracking

Preferred

Previous experience supporting international (US/UK/AU) customers
Knowledge of SLA-driven environments and basic troubleshooting workflows
Additional language skills (e.g., Spanish, French) or experience with CRM platforms like Salesforce Service Cloud

Benefits & Culture Highlights

Structured night-shift allowances and performance-linked incentives.
On-site training, career progression into senior support or quality roles, and regular coaching.
Collaborative, metric-driven culture focused on employee development and clear growth paths.

How to Apply:

Candidates who are available for on-site night shifts in India and meet the Must-Have criteria are encouraged to apply. Shortlisted applicants will be contacted for an initial assessment and voice screening.Skills: bpo,customer,chat,customer service,international voice process,avaya,zendesk,customer support,international customer service

More Jobs at CAREER BLOC

Junior Recruiter

delhi, delhi, india

Experience: Not specified

Salary: Not disclosed

BDA - Edtech

bengaluru, karnataka, india

1.0 - 1.0 yrs

Salary: Not disclosed

Talent Acquisition Specialist

india

Experience: Not specified

INR 1 - 2 Lacs

Dot Net developer - Angular

indore, madhya pradesh, india

3.0 - 3.0 yrs

Salary: Not disclosed

Social Media Marketing (freshers/night shift)

dwarka, gujarat, india

Experience: Not specified

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

CAREER BLOC

Login to

Please Verify Your Phone or Email

Confirm Action

International Customer Service (Night shift)