Internal Communications Manager

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Digital Transformation (LDT)

We are seeking an experienced, skilled, and dynamic professional to join our LDT team. This role is a unique blend of business analysis, internal communications, and change management—ideal for someone who can translate complex data and digital concepts (Lean, AI, Gen AI, Agentic AI) into clear, actionable insights and compelling communication formats. The individual will play a pivotal role in analyzing business data, driving tool adoption, and shaping communication strategies to influence leadership and employees alike.

Responsibilities:

· Analyze large datasets using advanced statistical methods and tools, and build reports, dashboards, and executive summaries to present insights and recommendations

· Apply knowledge of data modeling, statistical analysis, and basic machine learning to interpret trends and patterns

· Develop and deliver high-quality content across multiple formats—emailers, newsletters, intranet posts, video scripts, presentations, playbooks, SOPs, FAQs, dashboards, and executive decks

· Write, edit, and proofread communication for org-wide announcements, leadership notes, and campaigns, ensuring clarity, consistency, and alignment with brand voice

· Collaborate with business analysts, product owners, and functional leaders to create SOPs, playbooks, and process documentation

· Liaise with cross-functional teams (Account Managers, Business Leads, HR, Design, and Technology) to align messaging and ensure cohesive communication delivery.

· Act as a point of escalation for communication-related queries and ensure timely resolution.

· Drive Adoption Framework for all UIOP tools in Genpact, build and execute on adoption strategy for tools, undertake change management activities including dashboarding and reporting on critical metrics and work with multiple leaders and teams to drive adoption

Qualifications we seek in you!

Minimum Qualifications / Skills

· Bachelor’s degree in Communications, Analytics, Statistics, Digital Transformation, or related discipline.

· Proven experience as a Business Analyst, Communications Specialist, or Change Management professional.

· Strong knowledge of data analysis, data modeling, and statistical techniques.

· Demonstrated experience in delivering internal communication campaigns (leadership notes, SOPs, playbooks, whitepapers, executive decks).

· Proficiency in Microsoft Excel, PowerPoint, and collaboration platforms (MS Teams, SharePoint).

Preferred Qualifications/ Skills

· Strong analytical and problem-solving mindset with the ability to simplify complex insights.

· Excellent writing, storytelling, and communication skills.

· Exposure to Lean practices and digital transformation programs, with understanding of AI/Gen AI/Agentic AI.

· Familiarity with adoption frameworks and change management practices.

· Passion for emerging technologies and digital-first transformation.

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.