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Accenture in India
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Insurance Operations Specialist

Insurance Operations Specialist

Accenture in India

7 - 11 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

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Skills Required

management strategy consulting technology network power compliance engagement reporting metrics analysis leadership service controls excel word powerpoint training documentation audits communication typing tracking coaching reports billing calculations reconciliation transparency audit payments risk automation support

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Retirement Solutions - Cash Management

Designation:

Insurance Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Tower: UK Life and Pensions – Cashiering and Banking Results-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment operations. Brings a multi-faceted skill set developed over several years in the insurance domain, with a demonstrated ability to lead teams, manage complex processes, and uphold high compliance and quality standards. Comparable experience in other insurance verticals is also considered.

What are we looking for?

Must have/ minimum requirement

Over 8 years of experience in the UK Life, Pensions and Investments domain is preferred. Candidates with relevant experience in other insurance domains will also be considered.
People Management: Over 8 years of experience leading teams of 20–30 professionals, with a focus on performance management, team engagement, and fostering a culture of accountability and continuous improvement.
Operational Reporting & Metrics: Proficient in managing and analyzing key process metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), Not in Good Order (NIGO), and Root Cause Analysis (RCA).
Leadership in Critical Situations: Demonstrated ability to lead teams through challenging scenarios, ensuring business continuity, staff motivation, and consistent service quality.
Process Improvement & Controls: Skilled in identifying process gaps and implementing enhancements to optimize performance, strengthen controls, and improve reporting accuracy.
Strong working knowledge of Microsoft Office tools, including Excel, Word, and PowerPoint, used for reporting, training documentation, audits, and operational analysis. Skillset:
Graduate in any stream.
Open to flexible shifts based on business requirements.
Good verbal & written communication skills
Good typing skill and attention to detail.
Good time management skills. Ability work independently Roles and Responsibilities:
Roles & Responsibilities:
Team Leadership & Performance Management: Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching. Provide deep domain insight and ensure smooth execution of end-to-end transaction lifecycle in line with business and regulatory expectations.
Possess strong analytical skills to accurately interpret and evaluate financial documents, remittance reports, and policy-related information, ensuring alignment with contractual terms, billing schedules, and regulatory requirements.
Oversee premium calculations based on applicable parameters such as insured volumes, covered lives, and rate tables. Lead reconciliation efforts, including fund reversals and back-dated adjustments, ensuring transparency, audit readiness, and accuracy.
Manage fund transfers, adjustments, and refunds for misapplied or excess payments. Ensure clear documentation and compliance with internal controls and audit requirements.
Ensure all operational activities strictly adhere to internal policies and regulatory standards minimizing risk exposure while maintaining compliance excellence.
Conduct internal audits and quality reviews to monitor adherence to Quality Control standards, identify process deviations, and implement corrective measures to uphold service benchmarks.
Serve as an in-house trainer and mentor, delivering structured training sessions, refresher programs, and process briefings to new joiners and existing team members. Continuously evaluate team knowledge and bridge gaps through targeted interventions.
Actively contribute to continuous improvement and automation initiatives aimed at reducing manual intervention, enhancing productivity, and improving turnaround time (TAT) across operational workflows.
Liaise with Business Partners and Client Support Teams, resolving complex queries with minimal turnaround time and a customer-focused approach. Ensure a seamless communication channel between teams and stakeholders.

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Insurance Operations Specialist