Insurance Operations Specialist

1 - 3 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Information
  • Date Opened 07/23/2025
  • Job Type Full time
  • Industry Fintech
  • Work Experience 1-3 years
  • City Gurgaon
  • State/Province Haryana
  • Country India
  • Zip/Postal Code 122016

Responsibilities-

  • You will have the responsibility of taking complete ownership of post payment cases assigned to you and to ensure smooth customer experience.
  • You will need to connect with the customers (call and e-mail) who have purchased Insurance products and update them about the further process and pending requirements- collection and verification of all the documents, scheduling medicals, retention, etc
  • You will also work with different stakeholders of various Insurers (like business spoc, medical TPA's, insurer ops, underwriters etc.) to get the allocated cases issued.
  • You will have to achieve monthly issuance targets at less TAT and high FTR rate.
  • You will have to work with Insurers to improve the process so as to improve the Issuance rate, reduce TAT and increase FTR

Requirements

Skill Set Required:

  • You must have effective written and oral communication skills.
  • You must have basic understanding of decision making and underwriting of Insurance products
  • You must enjoy assisting customers and pacifying difficult conversations.
  • You must be good at stakeholder management in order to process the allocated cases.
  • You must have at least 01 year experience in Term Insurance
  • You must have basic computer and excel skills

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