Insurance Operations Specialist

Role Expectations:

1. You will have the responsibility of taking complete ownership of post payment cases assigned to you and to ensure smooth customer experience.

2. You will need to connect with the customers (call and e-mail) who have purchased Insurance products and update them about the further process and pending requirements- collection and verification of all the documents, scheduling medicals, retention, etc

3. You will also work with different stakeholders of various Insurers (like business spoc, medical TPA's, insurer ops, underwriters etc.) to get the allocated cases issued.

4. You will have to achieve monthly issuance targets at less TAT and high FTR rate.

5. You will have to work with Insurers to improve the process to improve the Issuance rate, reduce TAT and increase FTR

Requirements -

1. You must have effective written and oral communication skills.

2. You must have basic understanding of decision making and underwriting of Insurance products

3. You must enjoy assisting customers and pacifying difficult conversations.

4. You must be good at stakeholder management in order to process the allocated cases.

5. You must have at least 01 year experience in Term Insurance

6. You must have basic computer and excel skills