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Accenture in India
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Insurance Operations Specialist

Insurance Operations Specialist

Accenture in India

7 - 11 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

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Skills Required

strategy consulting technology network power management service drive leadership communication resolve word excel collaboration teamwork engagement transitions planning reporting metrics analysis controls tracking coaching calibration support training compliance risk audit reports efficiency integration

Work Mode

Remote

Job Type

Full Time

Job Description

Skill required:

Retirement Solutions - Policy Servicing

Designation:

Insurance Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Tower: UK Life and Pensions- Management CL9 Requirement Results-driven operations professional with over 8 years of experience in the UK Life, Pensions and Investment domain, specializing in Policy Administration. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Candidates with equivalent experience in U.S. retirement services will also be considered.

What are we looking for?

Skillset:

Bachelor s degree in any discipline.
Experience in Life and Pensions Services, with a proven track record of successfully managing and leading teams.
Strong leadership skills, with the ability to motivate and inspire team members.
Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences
Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.
Knowledge of operational best practices, including quality control, performance management, and process improvement.
Proficient in MS Office applications – Word, Excel & PowerPoint
Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. Key Skills and Experience:
Policy Administration Expertise: Strong background in managing complex processes within the UK Life and Pensions sector, ensuring accurate and timely administration of insurance policies.
People Management: Over 5 years of experience leading teams of 20–30 professionals, with a focus on performance management, team engagement, and fostering a culture of accountability and continuous improvement.
Process Transition & Remote Delivery: Hands-on experience with remote process transitions, including planning, execution, and stabilization, while maintaining delivery excellence.
Operational Reporting & Metrics: Proficient in managing and analyzing key process metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), Not in Good Order (NIGO), and Root Cause Analysis (RCA).
Leadership in Critical Situations: Demonstrated ability to lead teams through challenging scenarios, ensuring business continuity, staff motivation, and consistent service quality.
Process Improvement & Controls: Skilled in identifying process gaps and implementing enhancements to optimize performance, strengthen controls, and improve reporting accuracy. Roles and Responsibilities:
Roles and Responsibilities:
Team Leadership & Performance Management: Lead and manage a team of operations professionals by assigning tasks, tracking progress, providing real-time coaching and feedback, and conducting performance evaluations to drive individual and team success.
Process Oversight & Calibration: Leverage domain expertise to assess team output, support process calibrations, and ensure consistent application of best practices across operations.
Training & Compliance: Supervise and train team members to ensure adherence to organizational policies, procedures, and quality standards. Monitor compliance with internal controls and external regulations.
Customer Relationship Management: Act as a primary point of contact for escalated issues. Resolve complex customer queries efficiently, ensuring a high level of satisfaction and relationship retention.
Regulatory Adherence: Ensure all operational activities comply with applicable legal, regulatory, and contractual requirements, minimizing risk and supporting audit readiness.
Reporting & Continuous Improvement: Prepare and deliver reports and presentations on key performance metrics, operational trends, and improvement opportunities. Recommend and implement solutions to enhance efficiency, accuracy, and service delivery.
Cross-Functional Collaboration: Work closely with departments such as Quality, Training, HR, IT, and Compliance to ensure seamless integration of operations with broader business objectives and functions.

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Insurance Operations Specialist