Infrastructure Engineer II

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Role Summary
This position is part of the Expedia Group Security Engineering & Technology Operations team which is responsible for Technical Operations within one of the largest eCommerce companies in the world. As an Infrastructure and Enterprise Engineer II, you will play an integral part in the team’s ability to respond to and resolve major service impacting events. This challenging position will yield incredible experience to those interested in job responsibilities that focus on restoring service to our customers and employees in a fast paced, cutting-edge environment.

What you'll do:

• Drive the resolution of major incidents to the quickest possible service restoration
• Collaborate with operational and development support teams, along with other business partners and customers to achieve your goals and drive improvement
• As a well-rounded and skilled technologist, you’ll also help directly repair impacted services where the opportunities exist
• Serve as the first level of escalation for issues in the Expedia Group production environment
• Play a key role in maintaining high availability for multiple online travel websites, leveraging a variety of monitoring and support tools to help diagnose and triage issues
• Develop internal tools and process improvements in both proactive and reactive setting
• Provide timely and accurate communication to internal stakeholders and external business partners via outage notifications
• Learn and stay current with standard e-commerce and travel industry technology
• Troubleshoot and triage complex technical issues spanning multiple teams and areas of responsibility
• Collaborate with teammates and technical teams across the globe to bring together critical incident details including post-incident action items
• Be a phenomenal teammate
• Help the team learn and improve by delivering and sharing data, insight, analysis to help drive improvements

Who you are:

• 3 + years of hands-on experience in Infrastructure Engineering roles.
• Experience with Okta (administration, integration, policies, MFA)
• Familiarity with ISC (Identity and Security Controls) frameworks and their practical implementation
• Understanding of PKI infrastructure, SSL/TLS, and certificate management best practices.
• Demonstrated ability to expertly navigate major incident pressures and use times of stability to drive improvements and solve problems
• Experience managing resources in AWS through both console and other management tools, including identifying / terminating degraded resources and other triage methods
• Ability to troubleshoot large, complex systems with an eCommerce emphasis
• Deep understanding in support of Microsoft Server OS versions, Linux Operating systems,
• Experience with diagnostic and logging tools,
• Effectively communicate technical issues in a non-technical manner and engage with a globally distributed team of technically diverse individuals
• Good communication, analytical, and problem-solving skills

Additional Job Description:

• Experience working in high pressure, dynamic environments
• Understanding of web application platforms such as IIS, Apache and Tomcat and confirmed experience administrating them at an enterprise level.
• Experience managing resources in AWS through both console and other management tools, including identifying / terminating degraded resources and other triage methods.
• Validated ability to troubleshoot large, complex systems with an eCommerce emphasis
• Deep understanding in support of Microsoft Server OS versions, Linux Operating systems
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with secrets management tools (e.g., HashiCorp Vault, AWS Secrets Manager).
• Manage SSL/TLS certificate lifecycle including issuance, renewal, revocation, and inventory management.
• Work with internal teams to ensure timely certificate renewals and avoid outages.
• Experience with IAM governance or IGA tools (SailPoint, Saviynt, etc.) is a plus.
• Experience with monitoring fundamentals such as SNMP, including applications like Cacti, Grafana, Splunk and Graphite to visualize performance data.
• Effectively communicates technical issues in a non-technical manner and engage with a globally distributed team of technically diverse individuals.
• Well versed in internet architectures, including web, application, and database components such as Apache, memcache, MySQL
• Domain Name Service – Conceptual understanding and practical knowledge (WINS and Bind)
• Administer and maintain Microsoft Entra ID environments including user lifecycle management, role-based access controls (RBAC), Conditional Access Policies, and security settings.
• Integrate SaaS applications with Entra ID for Single Sign-On and user provisioning via SAML and SCIM.
• Manage on-premises Active Directory including domains, OUs, group policies, DNS, and trusts.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, IT, or equivalent demonstrated IT work experience.
• 3+ years of experience with an emphasis on production support of high-capacity, critical eCommerce systems.
• Experience in writing and maintaining technical documentation.
• Proven ability in problem-solving and implementing process improvements in a technical environment.

Preferred Qualifications:

• Demonstrated customer focus with experience building solutions that meet user needs.
• Strong relationship-building skills and the ability to collaborate with both technical and non-technical partners.
• A track record of quickly mastering new technologies and applying them effectively.
• Excellent personal effectiveness, with strong organizational and time management skills.
• A commitment to personal development, continuous learning, and professional growth.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.