At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate – India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases Distribution: Output clients’ copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. Editorial: Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients’ copy. Ensure regulatory headline and content accuracy of clients’ copy Client Relations Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients’ needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential ‘pick-up’ of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. Quality and Administration: Ensure all jobs are prioritised, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers’ requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skill As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Media Researcher works within the core Media Management Team, maintaining the accuracy and detail of Cision’s global media database through productive research. This role needs to be thorough, efficient and creative in tracking down information to support our clients. It has responsibility for adding and maintaining journalists and outlets to the database, ensuring a high degree of accuracy and utility and needs to meet our obligations around privacy and the sourcing of public data. Essential Duties And Responsibilities Research and verify journalist data, ensuring highly accurate records in line with Data Protection rules. Research and verify outlet data, ensuring highly accurate records. Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping. Support clients with information pertaining to journalist data, in accordance with our agreed service levels. Managing time efficiently to meet personal KPIs. Minimum Required Qualifications Bachelor’s Degree in related fields. At least one year experience in research and/or customer service (online) environment. Previous media or PR industry experience, OR research experience. Previous database and/or media industry experience. Previous experience communicating with clients in our core markets. A working knowledge of customs in the core markets in which the researcher operates. Excellent Computer (MS office) skills. Excellent customer service skills. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Analyst within our Rapid Intelligence team, you will be responsible for utilizing complex proprietary software, to scour tens of thousands of sources and distill their core findings into briefings and alerts for major international clients. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. A successful Analyst can distinguish between critical, important and non-essential information and must be able to provide insightful briefings. You will be part of a top team using cutting-edge technology in order to research and analyze changing events and information trends. What You’ll Do Work closely with our team to develop engaging and informative briefings tailored for high-profile clients around the globe Researching both classic media (print, online, Radio, TV) and digital platforms (social media) Writing and editing content for daily and weekly briefings. Supporting real-time alerting for international clients. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Your Role Will Include Write, edit, and proofread high-quality content for our Help Center articles according to our process and set writing style guidelines. Develop and maintain an expert-level working knowledge of the Brandwatch product suite, understanding the purpose, use cases, key functionalities and benefits of each module to our customers. Learn complex technical concepts and communicate the information in a way that is concise, engaging and easily understood by all levels of users. Proactively identify and share new ideas for written content and improvement opportunities, including cross-referencing other educational materials, such as Academy courses or Community posts. Collaborate and build good working relationships with subject matter experts - such as support agents, product managers, product marketing, and engineers - to produce and maintain accuracy of content in conjunction with new product releases. Go beyond articles, supporting the creation of other educational techniques when applicable. Write for a variety of audiences, from non-technical end users to programmers, system administrators, integrators, search engines and AI chat bots. Integrate visuals, media, use case and functional data and examples into user documentation. Develop a comprehensive understanding of our chosen help centre software and awareness of our other customer education software platforms. Recognize how AI enhances efficiency, content quality and effectiveness, and engage in learning about and recommending AI advancements relevant to the role. What We’re Looking For 2+ years of experience in writing technical content in English (US) language, in the software or technology industry. Experience writing detailed technical documentation and developing learning content to make complex software solutions easily understandable and accessible, shown through a portfolio of existing work and by undertaking a set task prior to interview. Familiarity with API documentation, cloud-based software, and SaaS platforms. Well organized and able to work with a constantly evolving product suite. Outstanding high-level of English (US) written and verbal communication skills, preferably with a university degree or qualification in English, Technical Writing, Computer Science, or a related field. Strong attention to detail and ability to meet deadlines. Comfortable interacting and collaborating successfully with team members, internal stakeholders, and audiences of all business levels. Ability to work independently in a remote environment, while collaborating effectively with global teams. Ability to write clearly and succinctly, and in a way that our customers will find relatable and easy to follow. Can remain calm in a challenging and continually changing environment. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties And Responsibilities Coordinate and align priorities with the organization's strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organization's BI capabilities. Minimum Required Qualifications Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. A master’s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.