PRIME Research Brazil

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate – India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases Distribution: Output clients’ copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. Editorial: Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients’ copy. Ensure regulatory headline and content accuracy of clients’ copy Client Relations Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients’ needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential ‘pick-up’ of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. Quality and Administration: Ensure all jobs are prioritised, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers’ requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skill As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Media Researcher works within the core Media Management Team, maintaining the accuracy and detail of Cision’s global media database through productive research. This role needs to be thorough, efficient and creative in tracking down information to support our clients. It has responsibility for adding and maintaining journalists and outlets to the database, ensuring a high degree of accuracy and utility and needs to meet our obligations around privacy and the sourcing of public data. Essential Duties And Responsibilities Research and verify journalist data, ensuring highly accurate records in line with Data Protection rules. Research and verify outlet data, ensuring highly accurate records. Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping. Support clients with information pertaining to journalist data, in accordance with our agreed service levels. Managing time efficiently to meet personal KPIs. Minimum Required Qualifications Bachelor’s Degree in related fields. At least one year experience in research and/or customer service (online) environment. Previous media or PR industry experience, OR research experience. Previous database and/or media industry experience. Previous experience communicating with clients in our core markets. A working knowledge of customs in the core markets in which the researcher operates. Excellent Computer (MS office) skills. Excellent customer service skills. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Analyst within our Rapid Intelligence team, you will be responsible for utilizing complex proprietary software, to scour tens of thousands of sources and distill their core findings into briefings and alerts for major international clients. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. A successful Analyst can distinguish between critical, important and non-essential information and must be able to provide insightful briefings. You will be part of a top team using cutting-edge technology in order to research and analyze changing events and information trends. What You’ll Do Work closely with our team to develop engaging and informative briefings tailored for high-profile clients around the globe Researching both classic media (print, online, Radio, TV) and digital platforms (social media) Writing and editing content for daily and weekly briefings. Supporting real-time alerting for international clients. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Your Role Will Include Write, edit, and proofread high-quality content for our Help Center articles according to our process and set writing style guidelines. Develop and maintain an expert-level working knowledge of the Brandwatch product suite, understanding the purpose, use cases, key functionalities and benefits of each module to our customers. Learn complex technical concepts and communicate the information in a way that is concise, engaging and easily understood by all levels of users. Proactively identify and share new ideas for written content and improvement opportunities, including cross-referencing other educational materials, such as Academy courses or Community posts. Collaborate and build good working relationships with subject matter experts - such as support agents, product managers, product marketing, and engineers - to produce and maintain accuracy of content in conjunction with new product releases. Go beyond articles, supporting the creation of other educational techniques when applicable. Write for a variety of audiences, from non-technical end users to programmers, system administrators, integrators, search engines and AI chat bots. Integrate visuals, media, use case and functional data and examples into user documentation. Develop a comprehensive understanding of our chosen help centre software and awareness of our other customer education software platforms. Recognize how AI enhances efficiency, content quality and effectiveness, and engage in learning about and recommending AI advancements relevant to the role. What We’re Looking For 2+ years of experience in writing technical content in English (US) language, in the software or technology industry. Experience writing detailed technical documentation and developing learning content to make complex software solutions easily understandable and accessible, shown through a portfolio of existing work and by undertaking a set task prior to interview. Familiarity with API documentation, cloud-based software, and SaaS platforms. Well organized and able to work with a constantly evolving product suite. Outstanding high-level of English (US) written and verbal communication skills, preferably with a university degree or qualification in English, Technical Writing, Computer Science, or a related field. Strong attention to detail and ability to meet deadlines. Comfortable interacting and collaborating successfully with team members, internal stakeholders, and audiences of all business levels. Ability to work independently in a remote environment, while collaborating effectively with global teams. Ability to write clearly and succinctly, and in a way that our customers will find relatable and easy to follow. Can remain calm in a challenging and continually changing environment. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties And Responsibilities Coordinate and align priorities with the organization's strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organization's BI capabilities. Minimum Required Qualifications Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. A master’s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As a Sales Commissions Analyst, you will be responsible for administration of our incentive compensation management (ICM) system, distribution of sales commissions plans, ICM data hygiene, and reconciling payout calculations to ensure alignment with Finance and RevOps and the rest of the Commissions team. You have a passion for data hygiene, process automation and system administration with experience in incentive compensation analysis at a high-growth SaaS company. Strong communication skills and the ability to manage multiple high-priority projects are a must. Key Responsibilities Maintain data accuracy within CaptivateIQ, our Incentive Compensation Management (ICM) tool Maintain the roster for the commissionable employees to understand changes related to new hires, leavers and movers, and proactively administer compensation plans appropriately Manage our inventory of compensation plan templates to streamline the distribution and signing process for all participants Partner with stakeholders to ensure data compliance related to sales commissions and pipeline, quota and commission changes Generate and deliver ad hoc reports and summaries to key stakeholders. Ensure the Commissions team's central repository of files and documents is up-to-date and accurate Work closely with the Commissions team to manage any comp exceptions and non-standard scenarios that may arise Ensure the timely delivery of all monthly and quarterly commissions payout amounts to payroll for processing Perform routine audits of commission and bonus payouts to ensure accuracy Assist in the reduction of time-to-close for Finance's monthly close process by streamlining commission accrual delivery As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As a Sr. Media Relations Specialist at “the company”, your primary role involves spearheading media relations endeavors within the local market. Your core responsibility will be to foster connections with journalists, editors, bloggers, and content creators, establishing robust partnerships across diverse media platforms to amplify our distribution network and elevate the success of our clients through our suite of services. Principal Responsibilities Build and maintain strong relationships with media professionals, including journalists, editors, influencers, bloggers, and digital content creators across local region. Identify and onboard new media partners to expand “the company’s” local distribution channels, including online media, niche publications, and digital platforms. Proactively manage existing media partnerships, ensuring ongoing engagement, data accuracy, and mutual value. Collaborate with client services and marketing teams to ensure client needs are aligned with evolving media outreach and coverage opportunities. Provide local media insights and feedback to support regional audience development strategy. Track partnership performance and contribute to internal reporting and media engagement metrics. Other duties as assigned. Job Level Specifications Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has a general understanding of the industry’s practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact on the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Experience Typically, 5+ years with a university degree preferred or equivalent. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. As a Customer Support Advisor, reporting to Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team. Primary Responsibilities Reply to customer inquiries via supported communication channels Identify, replicate, and report validated product issues to the R&D team Identify and log feature requests Follow-up on customer inquiries upon issue resolution/feedback from R&D Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat Take ownership of support tickets and be responsible for funnelling them through all process stages until a resolution has been reached Maintain an overview of submitted cases to R&D, and flag internal SLA breaches Escalate support cases based on severity levels and associated business risk assessments Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments It Is Expected That You Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language You are comfortable engaging with clients on calls when needed, ensuring a clear and professional experience Report product issues & feature requests accordingly to the defined processes. templates, and information requirements Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders. You are a product expert, and always up to date with the newest release features and their use-case Your Performance Will Be Evaluated Based On Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.) Customer Satisfaction rating Your communication skills - both for internal entities and customer-facing Product knowledge and other core competencies

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission. Quality checking all orders and distributions to guarantee a high standard of service delivery. Account managing the successful completion of orders Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy. Adhering to all departmental Standard Operating Procedures at all times. Providing a high standard of ROI reporting to add value to PRN's products. Key Result Areas 3. Client Relations: Distribution: Output clients' copy in timely fashion Ensure accurate distribution to correct circuit at specified time Monitor and chase return of requested translations for onward distribution Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites Editorial: Ensure accuracy, attribution and acceptability of clients' copy Ensure regulatory headline and content accuracy of clients' copy Assist with formatting or document conversion queries Promote a client-focused culture at all times Instigate initiatives and processes to build, develop and maintain excellent business relationships Understand clients' needs and objectives Attend meetings and social evenings with clients where necessary Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times Maintain an excellent knowledge of all PR Newswire products and services. Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission Liaise with regulatory bodies Provide consultative service - advise clients on available and appropriate circuits Provide editorial advice to maximize potential 'pick-up' of press release copy Maintain and develop relations with internal clients to achieve excellent service delivery Quality and Administration: Ensure all jobs are assigned, distributed and fulfilled correctly Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company Maintain company websites ensuring incoming service feeds are accurately mapped 5 Client/Affiliate Liaison Liaise between translation agencies and client to ensure customer satisfaction with translation service Advise on distribution receipt and clear times Look for any up-selling opportunities Liaise with affiliates to ensure accurate and expedient transmission Provide consultative service - advise clients on available and appropriate circuits Maintain and develop relations with internal clients to achieve excellent service delivery As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Infrastructure Engineer will collaborate with the CX/Support, Product Management and Engineering Development teams to improve transparency and communication, quickly and efficiently resolve customer issues and increase the value of Cision’s product delivery. The Infrastructure Engineer will pull together cross-functional resources for issue resolution and own processes such as intake, prioritization and stakeholder communication. The Infrastructure Engineer will coordinate efforts between CX/Support, Product Management, Engineering, Sales and more. Will work closely with these functional teams to identify issues needing Product and/or Engineering support, engaging the relevant resources to work toward resolution and communicate to all stakeholders. This impactful position requires effective analytical skills, attention to detail, open communication and the ability to work autonomously on assigned projects. Key Responsibilities Coordinate product-related issue resolution, allowing CX/Support, Product Management and Engineering to focus on delivering client focused solutions Collaborate with Product Management, Engineering, and CX/Support in the definition, evolution and documentation of our operational processes, ensuring successful cross-functional adoption as we scale Support enterprise-level product and application systems with technical assistance Respond to general inquiries and trouble tickets promptly for external and internal clients Investigate, diagnose, troubleshoot, and identify potential solutions to a problem Prioritize multiple open issues Develop, and keep track of issue triage and trouble tickets worked Document Actionable bugs for engineering resolution Provide software application assistance Consult the software development team, as well as internal users Administer security permissions for various web-based app Managing internal batch processes and data integrity Establishing the root causes of product and application errors and escalating serious concerns to the development team General Responsibilities Partner with Product Leads and Engineering to connect the dots across the Product Ecosystem, ensuring appropriate resources and attention is given on the most critical areas of work Partner with Product, Engineering and Design partners to provide strategic and tactical thought leadership to effectively drive solutions and implementations Exhibit a proven track record of implementing operational programs, streamlining processes and managing prioritization, bringing the ability to quickly put structure in place to resolve issues Demonstrate confidence in presenting to various audiences Demonstrate organizational agility to adapt to changing demands Qualifications 2+ years of experience in product operations, product management, support or an engineering or operational role that worked closely with key business stakeholders such as Customer Support, Engineering and Product Management A passion for delivering an outstanding user experience and can develop a deep understanding of complex problems and come up with creative solutions to solve them A talent for building empathy for user problems Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences You have a can-do attitude and ability to juggle multiple priorities simultaneously Degree in software engineering, computer science, information technology or similar preferred As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As a Data Analyst, you will be responsible for generating and managing data that drives Cision reports as you will be establishing a solid foundation of accurate and timely data. As a Data nalyst, you will play a critical role in ensuring the success of all deliverables and supporting the coding and report creation process through all phases. Essential Duties And Responsibilities Ensures coding analysis production is consistent, high quality, and aligned with strict delivery timelines by tracking performance and enforcing standards. Provide oversight of junior coding teams, providing guidance on best practices and delivering constructive feedback to address performance gaps, fostering continuous improvement and skill development. Manages content searches and uploading processes, prioritize coding tasks and performs regular data checks while understanding project coding structures. Utilizes knowledge of data flow and our tools to troubleshoot issues and resolve them. Reports regularly to the manager, establish open communications to prioritize tasks and manage workflow. Utilizes established reporting templates and tools to contribute to assigned reports, generate charts, research and write robust qualitative insights. Take ownership of initial data exports and assist in charting and report production as needed. Provides daily support to Senior Analysts and Team Leads. This includes tasks such as contact management, data verification, and report production. Minimum Required Qualifications Bachelor’s degree or 1-2 years of previous experience in coding, query writing and analysis, with a strong background in professional writing and reporting. Proficient in utilizing Excel and PowerPoint for data analysis and presentation purposes. Fluent in English. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Intelligence Manager will be responsible for streamlining and managing pre-production to final review reporting processes, ensuring that coding of content and reports are produced efficiently and with the highest level of quality. This role will also involve collaborating with Professional Services leaders and Customer Experience teams, as well as mentoring and managing a team of analysts based regionally, servicing clients across regions. Essential Duties And Responsibilities Ensures that coding analysis production is both consistent and high quality by tracking and enforcing standards. Train and support team members to build, maintain, and enhance platform interfaces used for data checks, ensuring data quality is upheld through regular monthly or more frequent schedules. Owns resourcing of client work and ensures the timely production of high-quality deliverables while identifying opportunities for improvement in report production methodologies. Collaborates with various internal and customer-facing teams on delivery, acting as the primary owner of client portfolio and building strong relationships with project stakeholders to ensure their needs are met in a timely and effective manner. Manages and guides a team of 7-10 FTEs Minimum Required Qualifications Bachelor’s degree or equivalent practical experience required. 2-3 years of experience in data analytics. Demonstrated expertise in people management with a minimum of 1-2 years’ experience. Fluent in English As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As a Data Analyst, you will be responsible for generating and managing data that drives Cision reports as you will be establishing a solid foundation of accurate and timely data. As a Data nalyst, you will play a critical role in ensuring the success of all deliverables and supporting the coding and report creation process through all phases. Essential Duties And Responsibilities Ensures coding analysis production is consistent, high quality, and aligned with strict delivery timelines by tracking performance and enforcing standards. Provide oversight of junior coding teams, providing guidance on best practices and delivering constructive feedback to address performance gaps, fostering continuous improvement and skill development. Manages content searches and uploading processes, prioritize coding tasks and performs regular data checks while understanding project coding structures. Utilizes knowledge of data flow and our tools to troubleshoot issues and resolve them. Reports regularly to the manager, establish open communications to prioritize tasks and manage workflow. Utilizes established reporting templates and tools to contribute to assigned reports, generate charts, research and write robust qualitative insights. Take ownership of initial data exports and assist in charting and report production as needed. Provides daily support to Senior Analysts and Team Leads. This includes tasks such as contact management, data verification, and report production. Minimum Required Qualifications Bachelor’s degree or 1-2 years of previous experience in coding, query writing and analysis, with a strong background in professional writing and reporting. Proficient in utilizing Excel and PowerPoint for data analysis and presentation purposes. Fluent in English. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Intelligence Manager will be responsible for streamlining and managing pre-production to final review reporting processes, ensuring that coding of content and reports are produced efficiently and with the highest level of quality. This role will also involve collaborating with Professional Services leaders and Customer Experience teams, as well as mentoring and managing a team of analysts based regionally, servicing clients across regions. Essential Duties And Responsibilities Ensures that coding analysis production is both consistent and high quality by tracking and enforcing standards. Train and support team members to build, maintain, and enhance platform interfaces used for data checks, ensuring data quality is upheld through regular monthly or more frequent schedules. Owns resourcing of client work and ensures the timely production of high-quality deliverables while identifying opportunities for improvement in report production methodologies. Collaborates with various internal and customer-facing teams on delivery, acting as the primary owner of client portfolio and building strong relationships with project stakeholders to ensure their needs are met in a timely and effective manner. Manages and guides a team of 7-10 FTEs Minimum Required Qualifications Bachelor’s degree or equivalent practical experience required. 2-3 years of experience in data analytics. Demonstrated expertise in people management with a minimum of 1-2 years’ experience. Fluent in English As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As a Data Analyst, you will be responsible for generating and managing data that drives Cision reports as you will be establishing a solid foundation of accurate and timely data. As a Data nalyst, you will play a critical role in ensuring the success of all deliverables and supporting the coding and report creation process through all phases. Essential Duties And Responsibilities Ensures coding analysis production is consistent, high quality, and aligned with strict delivery timelines by tracking performance and enforcing standards. Provide oversight of junior coding teams, providing guidance on best practices and delivering constructive feedback to address performance gaps, fostering continuous improvement and skill development. Manages content searches and uploading processes, prioritize coding tasks and performs regular data checks while understanding project coding structures. Utilizes knowledge of data flow and our tools to troubleshoot issues and resolve them. Reports regularly to the manager, establish open communications to prioritize tasks and manage workflow. Utilizes established reporting templates and tools to contribute to assigned reports, generate charts, research and write robust qualitative insights. Take ownership of initial data exports and assist in charting and report production as needed. Provides daily support to Senior Analysts and Team Leads. This includes tasks such as contact management, data verification, and report production. Minimum Required Qualifications Bachelor’s degree or 1-2 years of previous experience in coding, query writing and analysis, with a strong background in professional writing and reporting. Proficient in utilizing Excel and PowerPoint for data analysis and presentation purposes. Fluent in English and German. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate – India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. What Will You Do Distribution: Output clients’ copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. Editorial: Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients’ copy. Ensure regulatory headline and content accuracy of clients’ copy Client Relations: Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients’ needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential ‘pick-up’ of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. Quality and Administration: Ensure all jobs are prioritized, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers’ requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skill As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As an Operations Associate you would have the ability to handle the processing of tasks generated by PRN's Operations Job Summary Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission. Quality checking all orders and distributions to guarantee a high standard of service delivery. Account managing the successful completion of orders Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy. Adhering to all departmental Standard Operating Procedures at all times. Providing a high standard of ROI reporting to add value to PRN's products. Key Result Areas Distribution: Output clients copy in timely fashion Ensure accurate distribution to correct circuit at specified time Monitor and chase return of requested translations for onward distribution Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites Editorial: Ensure accuracy, attribution and acceptability of clients copy Ensure regulatory headline and content accuracy of clients copy Assist with formatting or document conversion queries Client Relations Promote a client-focused culture at all times Instigate initiatives and processes to build, develop and maintain excellent business relationships Understand clients needs and objectives Attend meetings and social evenings with clients where necessary Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times Maintain an excellent knowledge of all PR Newswire products and services. Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission Liaise with regulatory bodies Provide consultative service - advise clients on available and appropriate circuits Provide editorial advice to maximize potential pick-up of press release copy Maintain and develop relations with internal clients to achieve excellent service delivery Quality and Administration: Ensure all jobs are assigned, distributed and fulfilled correctly Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company Maintain company websites ensuring incoming service feeds are accurately mapped 5 Client/Affiliate Liaison Liaise between translation agencies and client to ensure customer satisfaction with translation service Advise on distribution receipt and clear times Look for any up-selling opportunities Liaise with affiliates to ensure accurate and expedient transmission Provide consultative service - advise clients on available and appropriate circuits Maintain and develop relations with internal clients to achieve excellent service delivery As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [HIDDEN TEXT] Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.