Cision

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This is a hybrid role, as an Operations Associate you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions. This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards. Duties And Responsibilities Order processing and managing the successful completion of orders for all wire, and e-mail distributions. Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy Identify and highlight add-on sales opportunities and generate additional revenue (upselling) Always adhering to all departmental Standard Operating Procedures Take and interpret client instructions, recognise client needs and propose solutions Focus on quality standards and timelines to achieve team targets and objectives Ensure content accuracy, attribution, and acceptability of client’s copy Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary Ensure completed orders are checked and passed through promptly to invoicing Confirm all content aligns with our brand voice, tone and editorial standards Fact-check information to ensure credibility and accuracy Provide feedback to clients and suggest improvements where necessary Oversee the formatting and presentation of final content before publication Stayed updated on industry trends, news and best practices Assume responsibility for co-ordination and completion of all orders Re-prioritise workload regularly to ensure all deadlines are met Ensure all jobs are assigned, distributed, and fulfilled correctly Quality checks all orders and distributions to guarantee a high standard of service delivery Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system MNR Cover Instigate initiatives and process to build, develop, and maintain excellent business relationships Ensure excellence in service delivery To comply with all company policies (for example data protection, equal opportunities, confidentiality) Maintain an excellent knowledge of all PR Newswire products and services. The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers. Essential Skills And Experience Proven track record within client facing and/or operational role Knowledge of Microsoft Office and understanding of HTML Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals Have the energy and drive to work under pressure to hit tight targets Excellent organisation and time management skills with the ability to ensure excellence in service delivery Upselling experience As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

Job Summary: This is a hybrid role, as an Operations Associate you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions. This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards. Duties and responsibilities: Order processing and managing the successful completion of orders for all wire, and e-mail distributions. Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy Identify and highlight add-on sales opportunities and generate additional revenue (upselling) Always adhering to all departmental Standard Operating Procedures Take and interpret client instructions, recognise client needs and propose solutions Focus on quality standards and timelines to achieve team targets and objectives Ensure content accuracy, attribution, and acceptability of client’s copy Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary Ensure completed orders are checked and passed through promptly to invoicing Confirm all content aligns with our brand voice, tone and editorial standards Fact-check information to ensure credibility and accuracy Provide feedback to clients and suggest improvements where necessary Oversee the formatting and presentation of final content before publication Stayed updated on industry trends, news and best practices Assume responsibility for co-ordination and completion of all orders Re-prioritise workload regularly to ensure all deadlines are met Ensure all jobs are assigned, distributed, and fulfilled correctly Quality checks all orders and distributions to guarantee a high standard of service delivery Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system MNR Cover Instigate initiatives and process to build, develop, and maintain excellent business relationships Ensure excellence in service delivery To comply with all company policies (for example data protection, equal opportunities, confidentiality) Maintain an excellent knowledge of all PR Newswire products and services. The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers. Essential Skills and Experience: Proven track record within client facing and/or operational role Knowledge of Microsoft Office and understanding of HTML Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals Have the energy and drive to work under pressure to hit tight targets Excellent organization and time management skills with the ability to ensure excellence in service delivery Upselling experience Job Type: Full-time Pay: ₹500,000.00 - ₹750,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Application Question(s): What are your annual salary expectations? What is your notice period? Do you have any experience with proofreading or editing content? Experience: Proofreading: 1 year (Required) Location: Prabhadevi, Mumbai, Maharashtra (Preferred) Work Location: Hybrid remote in Prabhadevi, Mumbai, Maharashtra

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. We’re seeking an experienced Staff Database Reliability Engineer to join our SRE team, focusing on ensuring performance, reliability and security of our database & related systems. The ideal candidate will have a deep understanding of database systems, site reliability engineering principles, and DevOps practices to meet business objectives. Essential Duties And Responsibilities Include The Following Develop and implement automation tools and scripts to improve database provisioning, scaling, monitoring, and maintenance workflows. Collaborate with developers to design and implement database schemas and applications that meet reliability and performance requirements Implement disaster recovery and business continuity plans to meet RPO & RTO objectives Participate in on-call rotations and provide 24/7 support for critical database and related infrastructure issues Mentor junior engineers and contribute to the growth and development of the R&D team Implement and manage high availability solutions for hybrid hosted database environments Experience You Will Have Python PowerShell Terraform Ansible MySQL PostgreSQL Oracle DB Google Cloud Platform Kubernetes Packer Docker Preferred Experience Certification in database administration, software engineering, or related field Certifications in Google Cloud Platform, PostgreSQL, or MS SQL Server As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties And Responsibilities Coordinate and align priorities with the organization's strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organization's BI capabilities. Minimum Required Qualifications Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. A master’s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary : The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties and Responsibilities: Coordinate and align priorities with the organizations strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organizations BI capabilities. Minimum Required Qualifications Bachelor s degree in computer science, Information Systems, Business Administration, or a related field. A master s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cisions award-winning solutions, including its next-gen Cision Communications Cloud , visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by DiversityJobs.com . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate – India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases Distribution: Output clients’ copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. Editorial: Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients’ copy. Ensure regulatory headline and content accuracy of clients’ copy Client Relations Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients’ needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential ‘pick-up’ of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. Quality and Administration: Ensure all jobs are prioritised, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers’ requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skill As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate - India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases 1. Distribution: Output clients copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. 2. Editorial: Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients copy. Ensure regulatory headline and content accuracy of clients copy 3. Client Relations Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential pick-up of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. 4. Quality and Administration: Ensure all jobs are prioritised, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge: Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skil l As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cisions award-winning solutions, including its next-gen Cision Communications Cloud , visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by DiversityJobs.com . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. About PR Newswire & Cision: PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the worlds largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact Job Summary: Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands of content distribution, including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through to a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process. Key Responsibility areas: Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.). Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client. Calling clients to confirm order details and obtain any missing information. Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation. Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders. Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients. Qualifications & Experience: Bachelors degree in journalism, PR, communications, English or related field, Preferred experience in writing or editing for news, publishing or public relations organization. As the face (or voice) to the client, imperative to have outstanding communication skills and ability to grasp clients needs. Ability to build long-lasting relationships and establish a professional rapport while meeting customer demands. Experience in client engagement and calling to confirm and pitch addons. Knowledge of the public relations and/or press release industry and of basic news values for a successful press release. Prioritizing which job needs to be handled next. Content acceptability and whether or not to escalate for further review. Proficiency with multi-tasking on a computer, using Microsoft Word, Web browsers and e-mail. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cisions award-winning solutions, including its next-gen Cision Communications Cloud , visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by DiversityJobs.com . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision s commitment to protecting personal data collected during the hiring process.

At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as well as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as well as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to “break-down” technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers’ cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication Skills - Both For Internal Entities And Customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as we'll as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as we'll as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

Job Summary: This is a hybrid role, as an Operations Associate you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions. This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards. Duties and responsibilities: Order processing and managing the successful completion of orders for all wire, and e-mail distributions. Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy Identify and highlight add-on sales opportunities and generate additional revenue (upselling) Always adhering to all departmental Standard Operating Procedures Take and interpret client instructions, recognise client needs and propose solutions Focus on quality standards and timelines to achieve team targets and objectives Ensure content accuracy, attribution, and acceptability of client’s copy Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary Ensure completed orders are checked and passed through promptly to invoicing Confirm all content aligns with our brand voice, tone and editorial standards Fact-check information to ensure credibility and accuracy Provide feedback to clients and suggest improvements where necessary Oversee the formatting and presentation of final content before publication Stayed updated on industry trends, news and best practices Assume responsibility for co-ordination and completion of all orders Re-prioritise workload regularly to ensure all deadlines are met Ensure all jobs are assigned, distributed, and fulfilled correctly Quality checks all orders and distributions to guarantee a high standard of service delivery Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system MNR Cover Instigate initiatives and process to build, develop, and maintain excellent business relationships Ensure excellence in service delivery To comply with all company policies (for example data protection, equal opportunities, confidentiality) Maintain an excellent knowledge of all PR Newswire products and services. The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers. Essential Skills and Experience: Proven track record within client facing and/or operational role Knowledge of Microsoft Office and understanding of HTML Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals Have the energy and drive to work under pressure to hit tight targets Excellent organization and time management skills with the ability to ensure excellence in service delivery Upselling experience Job Type: Full-time Pay: ₹500,000.00 - ₹750,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Work Location: Hybrid remote in Bengaluru, Karnataka

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Position Overview: The Insights Quality Analyst focuses on ensuring delivery of Cision’s Insights products and services to customers through both in-house and third-party providers. The storage and analysis of aggregate data and ability to pull out and discuss trends in that data is key to ensuring continuous improvement in the processes. To do so, the Insights Quality Analyst focuses on obtaining and reviewing measurable information on (a) point in time and comparative performance, (b) metrics achieved against set targets, and (c) customer satisfaction. The Insights Quality Analyst is also responsible for working in partnership with internal stakeholders in the Insights line of business, to continuously improve quality, producing and reporting KPI data internally within Cision to a variety of stakeholders. This will involve monthly data analysis and the creation of reports alongside other members of the GBS Insights team. Main Duties And Responsibilities Build strong partnerships with key stakeholders within Cision’s Insights function and with third party suppliers Analyzes Insights data across job roles, job functions, processing locations and derives statistically valid trends, to drive. i. root cause analysis ii. improvement programs in training, processes and quality control iii. areas to automate to reduce the numbers of errors or drive first time right percentages Analysis includes looking into the type of input, the complexity of the job, the outputs produced, adherence to SLA’s/KPI’s, ability to meet or exceed productivity measures, usage of tools and technology solutions. The Insights Quality Analyst ensures that all data and quality reviews use the same methods, tools, and approaches, procedures, and accountability standards. The Insights Quality Analyst frequently reviews trend data, customer surveys, and customer feedback. They will use this information to adjust the training, resource qualifications and actions to achieve service levels and quality metrics. Produce scorecards for internal data reporting up to board level and presenting this data to a range of stakeholders. Responsible for monitoring customer satisfaction scores and working with the GBS Insights teams to proactively identify problem areas and implement improvements to reduce error rates. Key Performance/Success Indicators Build a comprehensive set of data for all subprocesses that Cision measures itself and suppliers against. Work with all relevant stakeholder groups to identify performance gaps and implement agreed corrective steps with local managers. Track data/results and provide regular reporting to the business on outcomes achieved. Create a continuous improvement culture internally and with suppliers so that world class quality standards are met and sustained over the long term. Essential Skills And Experience Excellent written and verbal communication skills Ability to build strong partnerships with key stakeholders Experience of using IT systems and databases Experience in training, managing/influencing people, and in giving constructive feedback Demonstrated analytical ability, including the management of data Track record of driving continuous improvement and owning QA outcomes Ability to withstand pressure and deliver to deadlines Shows initiative, is proactive and enthusiastic Keen eye for detail and a meticulous approach to work Strong analytical mind and methodical approach Delivers and takes ownership Confident and direct communicator Works well as part of a team Strong organizational skills Positive individual, a role model with proven ability to get things done Desirable Skills And Experience in an operational environment – experience of this whilst working with 3rd parties would be preferable. Lean Six Sigma and/or project management certification are desired not essential. Experienced leader Proven ability to achieve results on time and within budget. Outcome and results oriented with outstanding attention to detail. Proven track record of successful vendor/partner relationship management. Strong statistical competence and a comprehensive understanding of the appropriate tools/methods for root cause analysis. Strong analytical reasoning, interpreting and evaluating complex information, while identifying patterns and essential issues. Excellent problem-solving skills. Ability to identify and implement necessary corrective actions, maintaining the focus of all participants through to achievement of successful/sustainable outcomes. Organization and planning, managing multiple demands, and achieving results. Superb written and oral communication skills with particular emphasis on presentation skills. Proven track record in developing and maintaining effective/productive relationships with all stakeholders. Highly innovative, flexible and self-directed. Must possess excellent business judgment with a pragmatic can do attitude. Excellent collaboration skills that enable you to earn trust and influence at all levels within Cision. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Media Researcher works within the core Media Management Team, maintaining the accuracy and detail of Cision’s global media database through productive research. This role needs to be thorough, efficient and creative in tracking down information to support our clients. It has responsibility for adding and maintaining journalists and outlets to the database, ensuring a high degree of accuracy and utility and needs to meet our obligations around privacy and the sourcing of public data. Essential Duties And Responsibilities Research and verify journalist data, ensuring highly accurate records in line with Data Protection rules. Research and verify outlet data, ensuring highly accurate records. Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping. Support clients with information pertaining to journalist data, in accordance with our agreed service levels. Managing time efficiently to meet personal KPIs. Minimum Required Qualifications Bachelor’s Degree in related fields. At least one year experience in research and/or customer service (online) environment. Previous media or PR industry experience, OR research experience. Previous database and/or media industry experience. Previous experience communicating with clients in our core markets. A working knowledge of customs in the core markets in which the researcher operates. Excellent Computer (MS office) skills. Excellent customer service skills. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Analyst within our Rapid Intelligence team, you will be responsible for utilizing complex proprietary software, to scour tens of thousands of sources and distill their core findings into briefings and alerts for major international clients. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. A successful Analyst can distinguish between critical, important and non-essential information and must be able to provide insightful briefings. You will be part of a top team using cutting-edge technology in order to research and analyze changing events and information trends. What You’ll Do Work closely with our team to develop engaging and informative briefings tailored for high-profile clients around the globe Researching both classic media (print, online, Radio, TV) and digital platforms (social media) Writing and editing content for daily and weekly briefings. Supporting real-time alerting for international clients. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Show more Show less

Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Analyst within our Rapid Intelligence team, you will be responsible for utilizing complex proprietary software, to scour tens of thousands of sources and distill their core findings into briefings and alerts for major international clients. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. A successful Analyst can distinguish between critical, important and non-essential information and must be able to provide insightful briefings. You will be part of a top team using cutting-edge technology in order to research and analyze changing events and information trends. What you ll do: Work closely with our team to develop engaging and informative briefings tailored for high-profile clients around the globe Researching both classic media (print, online, Radio, TV) and digital platforms (social media) Writing and editing content for daily and weekly briefings. Supporting real-time alerting for international clients. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cisions award-winning solutions, including its next-gen Cision Communications Cloud , visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by DiversityJobs.com . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: The Media Researcher works within the core Media Management Team, maintaining the accuracy and detail of Cision s global media database through productive research. This role needs to be thorough, efficient and creative in tracking down information to support our clients. It has responsibility for adding and maintaining journalists and outlets to the database, ensuring a high degree of accuracy and utility and needs to meet our obligations around privacy and the sourcing of public data. Essential Duties and Responsibilities: Research and verify journalist data, ensuring highly accurate records in line with Data Protection rules. Research and verify outlet data, ensuring highly accurate records. Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping. Support clients with information pertaining to journalist data, in accordance with our agreed service levels. Managing time efficiently to meet personal KPIs. Minimum Required Qualifications: Bachelor s Degree in related fields. At least one year experience in research and/or customer service (online) environment. Previous media or PR industry experience, OR research experience. Previous database and/or media industry experience. Previous experience communicating with clients in our core markets. A working knowledge of customs in the core markets in which the researcher operates. Excellent Computer (MS office) skills. Excellent customer service skills. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cisions award-winning solutions, including its next-gen Cision Communications Cloud , visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a Top Diversity Employer for 2021 by DiversityJobs.com . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision s commitment to protecting personal data collected during the hiring process.

The 2025 State of the Media Report is here: We surveyed 3,000+ journalists to find out what they really want and need from PR professionals At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Analyst within our Rapid Intelligence team, you will be responsible for utilizing complex proprietary software, to scour tens of thousands of sources and distill their core findings into briefings and alerts for major international clients. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. A successful Analyst can distinguish between critical, important and non-essential information and must be able to provide insightful briefings. You will be part of a top team using cutting-edge technology in order to research and analyze changing events and information trends. What you ll do: Work closely with our team to develop engaging and informative briefings tailored for high-profile clients around the globe Researching both classic media (print, online, Radio, TV) and digital platforms (social media) Writing and editing content for daily and weekly briefings. Supporting real-time alerting for international clients. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties And Responsibilities Coordinate and align priorities with the organization's strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organization's BI capabilities. Minimum Required Qualifications Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. A master’s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Your Role Will Include Write, edit, and proofread high-quality content for our Help Center articles according to our process and set writing style guidelines. Develop and maintain an expert-level working knowledge of the Brandwatch product suite, understanding the purpose, use cases, key functionalities and benefits of each module to our customers. Learn complex technical concepts and communicate the information in a way that is concise, engaging and easily understood by all levels of users. Proactively identify and share new ideas for written content and improvement opportunities, including cross-referencing other educational materials, such as Academy courses or Community posts. Collaborate and build good working relationships with subject matter experts - such as support agents, product managers, product marketing, and engineers - to produce and maintain accuracy of content in conjunction with new product releases. Go beyond articles, supporting the creation of other educational techniques when applicable. Write for a variety of audiences, from non-technical end users to programmers, system administrators, integrators, search engines and AI chat bots. Integrate visuals, media, use case and functional data and examples into user documentation. Develop a comprehensive understanding of our chosen help centre software and awareness of our other customer education software platforms. Recognize how AI enhances efficiency, content quality and effectiveness, and engage in learning about and recommending AI advancements relevant to the role. What We’re Looking For 2+ years of experience in writing technical content in English (US) language, in the software or technology industry. Experience writing detailed technical documentation and developing learning content to make complex software solutions easily understandable and accessible, shown through a portfolio of existing work and by undertaking a set task prior to interview. Familiarity with API documentation, cloud-based software, and SaaS platforms. Well organized and able to work with a constantly evolving product suite. Outstanding high-level of English (US) written and verbal communication skills, preferably with a university degree or qualification in English, Technical Writing, Computer Science, or a related field. Strong attention to detail and ability to meet deadlines. Comfortable interacting and collaborating successfully with team members, internal stakeholders, and audiences of all business levels. Ability to work independently in a remote environment, while collaborating effectively with global teams. Ability to write clearly and succinctly, and in a way that our customers will find relatable and easy to follow. Can remain calm in a challenging and continually changing environment. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties And Responsibilities Coordinate and align priorities with the organization's strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organization's BI capabilities. Minimum Required Qualifications Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. A master’s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.