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Dexian India
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Information Technology Technical Support

Information Technology Technical Support

Dexian India

2 - 3 years

0 Lacs

chennai tamil nadu india

Posted:3 days ago| Platform:

Apply

Skills Required

technology support service communication learning adaptability networking html tcp ip management azure software jira zendesk excel word powerpoint zoom encryption security compliance resolve onboarding offboarding inventory report escalation

Work Mode

Remote

Job Type

Full Time

Job Description

Job Description:

Location: Dexian - Chennai, India

Job Type: Permanent

Work Type: Onsite Chennai location

Shift: Rotational Shift

Required Skills:

2-3 years of overall technical experience
Experience managing licenses (Microsoft and other vendors)
Strong customer service & communication skills
Quick learning and adaptability to new technologies
Expertise in Windows, Mac, Chromebook, laptop/desktop support
Knowledge of building and maintaining machine images
Independent & team player with Problem-solving and analytical skills
Understanding of servers, networking, DNS, HTML, TCP/IP, file systems
Strong time management and self-motivation
Experience with high-pressure situations and multitasking
Knowledge of Azure/Active Directory, MS Exchange (Office 365), Google Admin
Experience with Enterprise Service Desk Software (Service-now, JIRA, ZenDesk, etc.)
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
Experience with Zoom, Google Meet, endpoint encryption (BitLocker)
Adhere to Service Desk procedures and company security/compliance standards

Key Responsibilities:

Provide remote support for Onshore & Offshore teams
Manage and track tickets in the Service-Now system
Provide tier I & II support for user management, hardware, and software
Deliver excellent customer service and communication
Troubleshoot and resolve issues proactively
Respond promptly to IT Help Desk requests
Modify local workstation configurations
Assist with onboarding/offboarding users
Ensure equipment setup (computer, monitor, printers, docking station etc.)
Maintain inventory of equipment, software and licenses
Report issues for escalation to Service Desk
Manage Active Directory user/computer groups
Perform hardware and software upgrades as needed
Assist in hardware/software procurement/ call-log with product manufacturer as needed
Maintain Office 365 Exchange administration (On-Premise and Cloud)

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