Information Technology Technical Support

As an IT professional in our organization, you will play a crucial role in developing and implementing IT guidelines that are in line with the organization's mission and goals. You will be responsible for assessing and recommending technology solutions to enhance operational efficiencies. Your duties will involve managing and maintaining the organization's IT infrastructure, which includes servers, networks, and hardware. It will be your responsibility to ensure the security, reliability, and performance of IT systems to support the smooth functioning of operations. Providing technical support and troubleshooting for staff and users on hardware, software, and network issues will be a key aspect of your role. You will also be involved in the development and upkeep of user manuals, SOPs, and documentation to facilitate user understanding and compliance. You will oversee data management practices, including data storage, backup, and recovery, ensuring compliance with data protection regulations and best practices. Additionally, you will be responsible for the purchase management of gadgets and equipment, making decisions on configurations, inviting quotations, negotiating purchases/contracts, and ensuring service level agreements are met. Training staff and users on new technologies, software applications, and best practices will be part of your responsibilities. You will conduct workshops and provide ongoing support to enhance IT skills within the organization. Preparing and presenting IT reports for senior management and maintaining accurate records of IT assets, systems, and incidents will be crucial aspects of your role. Your technical expertise, leadership skills, problem-solving abilities, communication skills, and strategic thinking will be essential in aligning IT initiatives with organizational goals and strategies. Ideally, you should hold a Bachelor's Degree in Information Technology, Computer Science, or a related field. A Master's Degree, preferably in Information Technology Management, IT Project Management, or a related field, is preferred. Possessing professional certifications such as CompTIA A+ and Network will be advantageous in excelling in this role.,