Information Technology Technical Support

As an International IT Support Trainee, you will be an integral part of our team, providing essential technical support to our customers. Your role will involve troubleshooting hardware, operating systems, peripherals, and applications through telephone or virtual channels. You will be responsible for offering L1 and L2 support for desktops, printers, operating systems, cloud services, and more. Your key responsibilities will include applying diagnostic techniques to identify and resolve technical issues promptly. You will take ownership of customer problems from start to finish, ensuring their concerns are addressed effectively. Additionally, you will have the opportunity to upsell and cross-sell products and services from renowned brands like Microsoft, HP, Dell, Lenovo, etc. To excel in this role, you should possess a degree or diploma in IT, Computer Science, or a related field (2024 or 2025 batch freshers only). A basic understanding of computer hardware, operating systems (Windows, MacOS), and networking fundamentals is required. Familiarity with AI tools and networking concepts such as IP, DNS, and DHCP will be advantageous. We are looking for individuals with strong problem-solving abilities, a proactive attitude towards learning, and excellent communication skills. Collaborating effectively with your team and maintaining positive relationships with customers will be crucial aspects of your job. In return, we offer lucrative incentives, medical insurance coverage, meal facilities, AC cab services for pickup and drop, and a supportive work environment with rotation shifts and a 5-day work week. If you are motivated, tech-savvy, and ready to kickstart your career in IT support, we urge you to apply. Candidates based in Gurgaon or nearby areas are preferred for this role. For urgent hiring inquiries, please contact us at 8700085905 or send your CV to satya.tiwari@binarysemantics.com. Join us in delivering exceptional customer service and becoming a valuable asset in the world of IT support.,