Information Technology Manager

Roles and Responsibilities:

• System Administration:

  Manage and maintain Windows, macOS, and Linux systems, including installations, upgrades, patch management, and performance monitoring.

• Network Management:

  Oversee network architecture and operations; configure and manage

  Palo Alto firewalls

  ,

  Aruba switches

  , and

  access points

  ; ensure network reliability, security, and optimal performance.

• Asset Management:

  Supervise the complete lifecycle of IT assets—procurement, allocation, tracking, and disposal—while maintaining accurate inventory and compliance records.

• Infrastructure Management:

  Plan, configure, and manage servers, storage, and IT infrastructure resources; ensure high availability and scalability of systems.

• Technical Support Oversight:

  Lead the IT support function to ensure timely resolution of system, software, and network issues; coordinate with cross-functional teams for seamless IT operations.

• Problem Resolution:

  Analyze and resolve complex IT incidents; perform root cause analysis to prevent recurrence and optimize system reliability.

• Cybersecurity & Compliance:

  Implement and monitor security controls, firewall rules, and access policies; support cybersecurity audits and ensure adherence to organizational security standards.

• Documentation & Reporting:

  Maintain comprehensive IT documentation, asset logs, and network diagrams; prepare periodic reports on IT performance, uptime, and security posture.

Preferred Skills and Qualifications:

• Bachelor’s degree in

  Computer Science

  ,

  Information Technology

  , or a related field, with

  CCNA Certified,

  and MCSA certification good to have as well.
• Minimum

  3 years of hands-on experience

  in IT infrastructure management, networking, and asset management.
• Strong technical expertise in

  Windows Server

  ,

  macOS

  , and

  Linux

  environments.
• Proficiency in

  network management

  ,

  firewall administration (Palo Alto)

  , and

  switch configuration (Aruba or equivalent)

  .
• Sound understanding of

  TCP/IP

  ,

  DNS

  ,

  VPNs

  , and

  LAN/WAN

  technologies.
• Experience with

  IT asset lifecycle management

  and related documentation processes.
• Excellent analytical, problem-solving, and communication skills.
• Ability to lead IT operations, manage priorities effectively, and perform in a fast-paced environment.

Why You'll Enjoy Working at Kratikal:

1. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.
2. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).
3. We are an equal opportunity employer, where everyone has a fair chance.

About Us-:

Kratikal Tech Limited is a leading B2B cybersecurity firm offering cutting-edge cybersecurity solutions and services such as Network Security Audits, Compliance Implementation, IoT Security, and VAPT. Serving over 150+ enterprise customers and 1825+ SMEs across industries, including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare, Kratikal is dedicated to helping organizations combat cybercriminals using advanced, technology-driven cybersecurity solutions.

AutoSecT

Kratikal has been honored as the Top Cyber Security Startup at the 12th Top 100 CISO Awards. With a global reach, Kratikal collaborates with renowned organizations to secure their digital landscapes. For more information, visit our websites at www.kratikal.com and www.threatcop.com.