Implementation Manager

*PLEASE ONLY APPLY IF YOU ARE ABLE TO WORK THIS SHIFT: 3 pm to 12 am

Papaya Global, an award-winning B2B tech unicorn, is on a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.

The Implementation Manager

Key Responsibilities

Client Onboarding & Project Management

• Oversee the client onboarding process, including initial consultation, software configuration, data migration, and system testing.
• Develop and manage detailed project plans, timelines, and deliverables to ensure successful implementation within agreed timelines.
• Work directly with key stakeholders to gather requirements, understand specific payroll needs, and tailor solutions accordingly.
• Ensure that clients receive clear communication and regular updates throughout the implementation process.
• Identify and communicate project risks and take proactive measures to mitigate them.

Problem Solving

• Collaborate with internal teams, including Product Development, Account Management, and Support, to address and resolve issues during implementation.
• Implement corrective actions and continuous improvement measures to ensure smooth project delivery.

Process Improvement

• Gather feedback and insights from clients to drive future product improvements and refine the implementation approach.
• Identify gaps in the implementation lifecycle and propose new strategies or tools to enhance service delivery.
• Work with the product team and Implementation Leadership to suggest improvements based on client feedback and recurring implementation challenges.

Compliance & Documentation

• Ensure that all implementations are compliant with local, regional, and international payroll regulations.
• Maintain comprehensive documentation of each project, including client requirements, configuration settings, and project outcomes.
• Facilitate the handover to the Account Management and Customer Ops teams once implementation is complete.

Requirements:

• Minimum of

  5 years of experience in payroll software implementation

  .
• Strong understanding of

  payroll processes, tax regulations

  , and best practices in various regions (domestic and international payroll experience is a plus).

Technical Expertise

• Proficiency in

  payroll software platforms

  and related HRIS/ERP systems.
• Strong knowledge of

  data migration, system integration, and software configuration

  .
• Ability to troubleshoot technical issues and collaborate with IT or product teams to resolve system challenges.

Project Management

• Demonstrated experience in managing multiple implementation projects simultaneously, with strong project management skills.
• Ability to develop and maintain detailed project plans and timelines.
• Familiarity with project management tools (e.g., JIRA, Asana, or MS Project).

Communication

• Excellent interpersonal and communication skills, with the ability to work effectively with clients, senior leadership, and cross-functional teams.
• Strong client-facing skills, with the ability to manage client expectations and build long-term relationships