Human Resources Business Partner

About Policybazaar.com –

PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021.

Policybazaar is at heart a data and technology company that has revolutionized the insurance market in India. We deploy cutting edge technology, use advanced data analytics and leverage AI/ML to offer customer centric products, optimized customer journeys, and ensure superior customer experience across the insurance value chain. We have had a major influence on how protection insurance products are bought in the country and are responsible for sourcing a significant portion of the market in Term and Health insurance.

In FY25, we sourced over 23.5K Crores of Premium and have been growing at ~44% CAGR for the last five years. We have 10cr+ registered users and have provided insurance to 2cr+ people. We have an industry leading 93% market share of the online aggregator market.

Brands under the PB Fintech Umbrella:

Visit policybazaar.com to know more about us.

About the Role:

Role

Location

We are looking for an experienced and dynamic HR Business Partner (AM Level) to manage the HR function for our Call Center/Operations workforce. The role involves end-to-end people management, partnering closely with business leaders to drive engagement, performance, and retention within a fast-paced and high-volume setup.

Key Responsibilities:

• Act as the HRBP for the call center team, managing the full employee lifecycle for a large frontline workforce.
• Partner with business leaders to drive HR initiatives aligned with organizational goals.
• Handle employee grievances, disciplinary actions, and ensure smooth employee relations.
• Drive employee engagement and retention initiatives to improve morale and reduce attrition.
• Manage and mentor a small team of HR executives handling on-ground activities.
• Track and report HR metrics such as attrition, absenteeism, and engagement scores.
• Work closely with the L&D and Compensation teams for training and reward programs.
• Ensure compliance with company policies and labor laws.

Requirements:

• 5 to 8 years of HR experience, preferably in a call center/BPO or large-scale operations setup.
• Proven experience as an HRBP with exposure to employee engagement, ER, and performance management.
• Strong interpersonal and problem-solving skills.
• Ability to manage multiple stakeholders in a fast-moving environment.
• Proficiency in MS Excel and HR systems.
• Team handling experience is a must.