Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.The HR Technology Coord III will be responsible for maintaining, supporting, and optimizing our HR technology solutions. This role ensures the system runs smoothly, resolves technical issues, and provides day-to-day support to COE stakeholders and employees. The HRIS Support Specialist III collaborates with COE stakeholders, HR Technologists and IT to ensure accurate data management, reporting, and continuous system improvements.
Key Responsibilities
- Provide day to day case management support; analyze and troubleshoot technical issues to provide prompt remediation
- Monitor daily audits within HR Technology and apply updates as needed
- Responsible for the administration, performance, and maintenance for applications within the HR Technology portfolio
- Assist HR technologists in configuring and maintaining system features within our HRMS, payroll, benefits, performance management, recruitment modules, etc.
- Manage and maintain system security, ensuring proper access levels for HR users and other employees
- Assist in the implementation of system upgrades and enhancements, ensuring smooth transition and minimal disruption
- Execute testing strategies and plans, including the creation of detailed test scripts for QA and Regression testing
- Assist in various HR projects and continuous improvement initiatives
- Generate and prepare reports from the HR systems as needed including compliance, workforce analytics, and performance data
- Develop and maintain high-quality technical documentation such as SOWs, SOPs, System User Guides, etc.
- Maintain data integrity in systems through creation of appropriate configuration controls, standards and processes, as well as regular audits of data
- Maintain awareness of new HR system features, best practices, and industry trends to continuously improve system use and effectiveness
- Collaborate with COEs and cross-functional teams to integrate HR systems with other enterprise systems
- Provide support during audits or compliance checks, ensuring that all HRIS data and processes align with legal and regulatory requirements
- Act as a liaison between the HR department and IT or software vendors to address system-related issues
- Participate in other projects or tasks as assigned
Qualifications
- Fluent in English
- Bachelor's degree in computer science or information technology preferred, or equivalent experience
- 2-4 years’ experience working with information technologies and systems analysis utilizing an enterprise-wide HR system or multiple systems
- Basic understanding of HR processes and functions (payroll, recruitment, benefits, etc.).
- Solid understanding of UKG Products preferred (or other similar HCM/Payroll/Timekeeping/LMS systems)
- Organized, detail oriented and able to multi-task in fast paced environment
- Ability to troubleshoot and resolve technical issues independently
- Experience with system integrations and troubleshooting
- Proficient MS Excel Skills, including formulas, pivot tables and v-lookups
- Cognos Business Intelligence experience preferred (or similar report writing tools)
- Effective verbal and written communication skills
- Self-starter, requiring minimal supervision
- Proficient documentation, customer service, and problem-solving skills
- Proficient with data gathering and data processing skills
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
