Job description Company and benefits Job ID DATAO015490 Employment Type Regular Work Style on-site Location Pune City,India Role Data Operations Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Research and resolve Tax code maintenance end activities. As part of TCM setting up tax code and research process, it may be necessary to reconcile QTD and YTD tax codes, assist clients to update POA/TPA request. Assist with various projects as assigned pertaining to SUI, SIT, FIT etc. Demonstrated experience performing payroll tax reconciliations and analysis Excellent analytical skills. Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions, such as Salesforce, MasterTax etc. Ability to work independently and within a team-based environment Previous Customer Service experience Bachelor's Degree in Business, Accounting, Finance, or a minimum of 1-2 years equivalent work experience. Good analytical skills and attention to details is a must, should be well versed with MS Office, especially MS excel. Good command over oral and written communication, problem solving etc. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID SPECI016483 Employment Type Regular Work Style hybrid Location Pune City,India Role Specialty Support Representative II Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. We are seeking a highly skilled and motivated Specialty Support Representative to join our dynamic Payment Services General Support team. The ideal candidate will have a passion for troubleshooting, payroll and tax experience. As a Specialty Support Representative, you will be responsible for providing technical troubleshooting to our clients, ensuring they have a seamless experience with our Tax Filing software solutions by adding value to UKG’s reputation as a world-class provider. Duties and Responsibilities: Provide payroll tax technical support/troubleshooting to clients via Salesforce cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat) Diagnose and resolve issues related to our Tax Filing software timely and accurately. Escalate unresolved issues to higher-level support or development teams, as necessary. Works with the appropriate team members to address and facilitate a timely resolution to tax inquiries, including quarter-end and year-end employer tax filing. Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases. Document all client interactions and troubleshooting steps in Salesforce. Generate and analyze reports, provide comprehensive instructions, and updates to customer and internal partners via case management. Provide feedback on operational processes and/or efforts to improve the customer experience. Duties and Responsibilities: Manage in an organized, proactive and independent manner to meet all required time frames and commitments. Demonstrated exceptional customer service skills by effectively addressing and resolving customer inquiries and complaints, ensuring a high level of customer satisfaction. Consistently maintained meticulous attention to detail in all tasks, resulting in accurate and efficient service delivery. Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint. Must be able to work under tight deadlines during seasonal peaks. Excellent oral and written communication skills. Highly motivated and team oriented. Demonstrated ability to organize work. 2+ years related experience in client services, data management, or operations. Education/Certification/License: Bachelor’s degree in business, Accounting, Finance or comparable education and experience. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID DIRPR016261 Employment Type Regular Work Style hybrid Location Pune City,India Travel Up to 25% Role Dir. Product Support Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Position: The UKG Pro support team is a large multi-functional, multi-layered organization. As the Director of Support, you’ll take an organization-wide view of performance metrics, process, and training for the Global Support group. This includes planning and directing strategies in support of our rapid growth while creating a highly engaged and collaborative culture. Primary Responsibilities: Direct reports include functional managers and an indirect staff of 80+ employees. Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress. Gives significant input into strategic and tactical decisions related to the functional discipline Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Represents UKG to these customers and has authority to commit significant company resources in these interactions. Responsible for customers’ overall satisfaction. Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals. Qualifications: Minimum 10 years technical support management experience (5 years at senior leader level) in a high volume support environment, preferred. Minimum 5 years experience in HR, Payroll and/or Time and Labor domains, preferred. Proven results in improving customer satisfaction, customer retention, employee engagement and team productivity. Proven experience in creating an employee & customer centric culture. Excellent interpersonal, motivational, and managerial skills with an indirect staff of at least 50 employees. Ability to manage conflict situations constructively. Professional communication skills, both written and verbal. Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills. Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules. Demonstrated track record in identifying and deploying leading edge support solutions. Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations. Work independently without direct supervision and with minimal guidelines. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID PAYRO016276 Employment Type Regular Work Style hybrid Location Pune City,India Role Payroll Tax Representative III Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Primary/Essential Duties and Key Responsibilities: • Good knowledge of Tax State/SUI agency portals • Perform quarterly reconciliation and data analysis between tax liability W2/W3/T4/T4a/Rl1 • Reconcile payroll taxes at the employee level • Tax Adjustment & Amendment knowledge • Perform tasks and reporting by SQL & BI Cognos • Play a lead role in Year-End processing for accurate W2, T4 & RL1 • Communicate directly with internal/external customers regarding tax inquiries • Research and resolve payroll tax inquiries • Ensure that all tax-related updates in the payroll system are fully reviewed and understood • Perform internal audits as requested • Identify and resolve issues as well as drive change for related improvements • Operational subject matter expert and trainer • Excellent Knowledge on US Payroll and Taxes • Knowledge on US SIT (State Income Tax) , US SUI (State Unemployment Insurance) , LOCAL Taxes Required Qualifications: • Experience working with regulatory agencies on payroll taxation-related inquiries • 3-4 years of Payroll Tax and/or Payroll experience • Demonstrated knowledge of all areas of employment tax processing (Tax Deposits, Return filing, Tax Notice, Adjustments/Amendments, etc.) • Customer transition and implementation • Track record of subject matter expertise skillset proven over multiple clients, varying in complexity • Proven Quarter–End and Year–End proficiency • Proven track record of client stabilization • Knowledge of jurisdiction guidelines and the ability to interpret and explain employment tax laws • Strong analytical and technical skills • Proficiency with Microsoft Office applications. • Excellent communication skills, both Written and Verbal, as the role is customer-facing. Preferred Qualifications: • Knowledge of UKGPro • SQL & BI Cognos Report Creation capabilities • Research and resolve tax Notice items • Tax Filing experience with Mergers & Acquisitions, Successor/Predecessor, Common Pay Master, and Common Pay Agent • 3rd Party tax filing experience. • Bachelor's Degree in Business, Accounting, or a minimum of 3-4 years of professional office work experience • Demonstrated experience performing payroll tax reconciliations and analysis • Working knowledge of payroll tax quarterly and annual reconciliations. • General accounting knowledge. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID TAXRE016508 Employment Type Regular Work Style hybrid Location Pune City,India Role Tax Research Administrator II Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Primary/ Essential Duties and Key Responsibilities: Provides the research, analysis, and necessary reconciliation to respond to and resolve agency-related payroll tax notices and amendments within customer service level agreements Interacts with tax agencies, customers, and other areas internal to Ultimate Software Quickly reprioritizes work to minimize liability exposure for both the customer and for Ultimate Software. Special projects and additional duties will be assigned regularly Excellent knowledge of Tax Agency Portals with experience in dealing with the agency and resolving notice-related issues. Research and resolve payroll tax notices for multi-state tax entities. As part of the tax notice research process, it may be necessary to reconcile QTD and YTD tax amounts withheld, reported, and deposited on a quarterly and annual basis for assigned entities. Assist business units on payroll tax-related inquiries. Maintain and update tax notice cases in Salesforce with resolution progress, including communication to customers. Demonstrated experience performing tax reconciliations and analysis Ability to negotiate positive resolutions with customers and tax agencies Good understanding of the TPA & POA process. Demonstrated experience performing payroll tax reconciliations and analysis Proficient in Excel and Word General accounting experience Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions Ability to solve complex multi-state tax notice issues Experience working with payroll tax filing systems Interpersonal Skills: Good communication skills; both verbal and written Excellent follow-up skills are required to be successful Demonstrated ability to organize work Attention to detail is a must Highly Motivated and Team Oriented Ability to handle multiple tasks under tight deadlines. Education/Certification/License: Bachelor's Degree in Business, Accounting, Finance, or a minimum of 2 years equivalent work experience. CPP/FPC accreditation is a plus Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID PAYRO016282 Employment Type Regular Work Style on-site Location Noida,UP,India Role Payroll Associate II Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. The responsibilities assigned to you as a Payroll Associate II as described in the job description are the following and include any duties not specified that are or become necessary for the performance of this position: The Payroll Associate II performs Global payroll-related functions, including reviewing payroll inputs, review and analysis of global payroll reports in a multi-site, multi-state, high-volume environment for UKG Inc.’s customers who utilize our Managed Services product offering. The Payroll Associate II provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes and reporting. Performs payroll-related functions including but not limited to payroll inputs review, analysis of global payroll reports, audits, and maintenance. Ability to perform all duties of Payroll Analyst o Adjustments/amendments o GL Balancing and auditing o Tax Reconciliation o Management and Support of employee data file imports (GOAT Files) o Management and Support of Time File Imports o Perform audits of import data. o Additional Integration/Interface Support as needed o Reporting Support Escalates non-routine inquiries and issues to Payroll Specialist, Team Lead or Manager utilizing the proper escalation methodology and SLAs. Builds strong partnership with clients by providing superior service. Participate in cross-training within other departments Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve Develops and maintains awareness of SOC requirements and accountable for compliance of each task performed. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID SRITS016616 Employment Type Regular Work Style on-site Location Noida,UP,India Role Salesforce Developer-Sales Cloud Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team: You’ll join the Go-to-Market (GTM) Salesforce Engineering team, part of UKG’s Global Technology organization. This team powers the Account Management and Customer Success functions by designing and maintaining scalable, high-impact Salesforce solutions. The GTM Salesforce Engineering team partners closely with Account Management, Sales Operations, and Customer Success to enhance Sales Cloud and Territory Management capabilities—driving automation, visibility, and data accuracy that help UKG deepen customer relationships and accelerate growth. It’s a collaborative, innovative environment where engineering excellence directly supports our mission of delivering exceptional customer experiences. About the Role: As a Senior Salesforce Engineer, you’ll develop and enhance Salesforce solutions that enable UKG’s Account Management teams to operate efficiently and strategically. You’ll focus on building Lightning Web Components (LWC), automating workflows, implementing Territory Management, and collaborating across teams to deliver robust and scalable applications. In this role, you will: Design, build, and deploy Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow. Develop reusable, maintainable LWC components that improve usability and productivity for Account Managers. Configure and optimize Salesforce Territory Management to support account planning, hierarchy management, and territory alignment. Collaborate with stakeholders across Account Management, Customer Success, and Operations to translate business requirements into technical deliverables. Integrate Salesforce with other enterprise systems using Informatica for ETL, data synchronization, and enrichment. Support CI/CD pipelines and release automation using Gearset for version control and deployments. Participate in peer code reviews and contribute to development standards and best practices. Apply strong logical and analytical skills to solve complex problems and ensure scalable, high-quality solutions. Monitor and troubleshoot applications to maintain performance and reliability. Stay current with Salesforce releases and new features, identifying opportunities to enhance platform efficiency. About You: Basic Qualifications: 3+ years of hands-on Salesforce engineering experience, including Apex, Lightning Web Components (LWC), and Flow. Experience configuring and supporting Salesforce Sales Cloud and Territory Management. Strong analytical, logical, and problem-solving abilities with attention to detail and code quality. Experience integrating Salesforce with enterprise systems using Informatica or similar ETL tools. Understanding of Salesforce data model, security, and performance optimization best practices. Familiarity with agile development methodologies and tools such as Jira and Git. Experience supporting CI/CD processes using Gearset or equivalent. Salesforce Platform Developer I certification required (Developer II preferred). Preferred Qualifications: Advanced experience developing modular, reusable LWC solutions for enterprise-scale Salesforce environments. Experience optimizing and maintaining Territory Management structures and data models. Familiarity with enterprise integration patterns and large multi-org environments. Strong communication and collaboration skills across technical and business teams. Ability to think critically, analyze data, and deliver creative, scalable solutions. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID SRSOL016093 Employment Type Regular Work Style on-site Location Noida,UP,India Travel Up to 25% Role Sr Solution Consultant Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Sr. Solution Consultant – Workforce Management About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. Role Overview: As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Qualifications: Education: Bachelor’s degree or equivalent in Computer Sciences or a related field. Experience: o 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 5+ years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. o Excellent verbal and written communication skills. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG! Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
Job description Company and benefits Job ID SRSOL016091 Employment Type Regular Work Style on-site Location Pune City,India Travel Up to 25% Role Sr Solution Consultant Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. Role Overview: As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Qualifications: Education: Bachelor’s degree or equivalent in Computer Sciences or a related field. Experience: o 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 5+ years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. o Excellent verbal and written communication skills. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG! Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to clients. Your expert knowledge of workforce management software will enable you to design and implement solutions that align with business goals and maximize benefits for customers. Your superior communication and presentation skills, along with your ability to manage complex environments and client relationships, will be key to your success in this role. **Key Responsibilities:** - **Requirement Assessment:** Conduct workshops with senior members of customer organizations to drive requirement assessments. - **Solution Design:** Architect comprehensive solutions integrating UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. - **Customization and Integration:** Design and implement customizations and integrations to meet specific client needs. - **Documentation:** Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. - **Build and Configuration:** Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. - **Testing Support:** Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). - **Best Practices:** Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. - **Effective Communication:** Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. - **Client Management:** Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. - **Mentoring:** Mentor and provide guidance to team members on advanced modules and solutioning aspects. - **Travel:** Travel up to 25% may be required to meet with clients and support project implementations. **Qualifications:** - **Education:** Bachelors degree or equivalent in Computer Sciences or a related field. - **Experience:** 6 to 10 years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro and Labor). 5+ years of experience in Workforce Management is a must. - **Skills:** Thorough understanding of business, process, and technology in workforce management. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. Extensive experience with UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, and Leave is a must. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we invite you to apply and be a part of the exciting journey at UKG.,
Role Overview: As a Benefits Administrator II at UKG, you will be responsible for providing operational support throughout the entire employee benefits life cycle. Your role will involve overseeing key operational tasks related to Benefit Services and ensuring high attention to detail and quality of work output. Your ability to work effectively in a task-oriented environment will be crucial for success in this role. Key Responsibilities: - Review and process open enrollment activities, including file deliveries and census files - Review and process ongoing EDI File Verification, identifying and resolving errors based on pre-defined Standard Operating Procedures (SOPs) - Conduct customer data audits based on SOPs - Specialize in specific tasks and track time spent on activities - Identify process improvement opportunities and communicate with leadership - Suggest updates in SOPs based on process dynamics Qualifications: - 1-3 years of work experience in Benefits related teams - Working knowledge of U.S. Benefits Administration, ACA, ERISA guidelines, and HIPAA Compliance - Ability to work in US shifts Preferred Qualifications/Skills: - Exposure to Open Enrollment activities - EDI experience is a plus - Strong background in customer-facing deliveries - Proficiency in Microsoft Office (Excel, Word, and PowerPoint) - Industry-level benefits certification will be a plus Interpersonal Skills: - Excellent written and verbal communication skills - Self-starter with motivation to succeed - Excellent customer service skills - Ability to handle multiple tasks under stringent timelines - Highly motivated and team-oriented Education/Certification/License: - Bachelor's degree in business, Accounting, Commerce, Computer Science, or related field, or equivalent work experience In conclusion, as a Benefits Administrator II at UKG, you will play a vital role in ensuring the smooth operation of employee benefits services. Your attention to detail, ability to work in a task-oriented environment, and commitment to process improvement will contribute to the overall success of the team and organization.,
Job description Company and benefits Job ID PRODU016371 Employment Type Regular Work Style hybrid Location Pune City,India Role Product Support Representative II Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Role The Product Support Representative II (S2) is a customer-facing role responsible for delivering outstanding voice-based and digital support to our US customers. You’ll play a key role in resolving technical issues, guiding users on the UKG Ready application (Time, Labor, HR, and Payroll modules), and ensuring an exceptional customer experience through every interaction. This role requires strong communication skills, technical curiosity, and a results-driven mindset — balancing productivity goals with continuous learning and collaboration. ________________________________________ Primary Responsibilities 1. Customer Support Excellence Serve as the first point of contact for customer inquiries, primarily through voice-based channels. Demonstrate clear, confident, and empathetic communication while maintaining professionalism and customer trust. Manage interactions efficiently and provide timely, accurate resolutions to drive customer satisfaction and retention. 2. Domain & Technical Proficiency Troubleshoot and resolve issues related to US Payroll, Time and Labor, and HR systems. Apply analytical and problem-solving skills to investigate and reproduce customer-reported issues. Collaborate with the Tier 2 team to escalate and resolve complex product or technical concerns. (Preferred but not required) 0–2 years of hands-on experience with US Payroll or HR systems. 3. Performance & Productivity Focus Achieve and maintain high productive hours over the phone with customers. Consistently meet or exceed team KPIs for quality, response time, and resolution rate. Use remaining time effectively for research, learning, and skill enhancement. Demonstrate ownership and accountability for individual and team goals. 4. Process Adherence Follow all UKG policies, support protocols, and documentation standards. Complete assigned tasks, training, and certifications within required timelines. Participate actively in meetings, huddles, and process-improvement discussions. 5. Team Collaboration Contribute to a positive team culture by supporting peers and sharing knowledge. Collaborate across functions and geographies to enhance overall customer experience. Uphold the “Partners for Life” model through teamwork and customer advocacy. 6. Adaptability & Learning Mindset Thrive in a fast-paced, evolving environment with frequent product updates. Take initiative in learning new modules, technologies, and troubleshooting techniques. Embrace feedback and coaching to continuously improve. 7. Work Flexibility Willing to work Eastern Time Zone hours and follow a hybrid work model (minimum 3 days in office per week). Adapt to changing priorities and operational demands. ________________________________________ Qualifications 2–3 years of experience in voice-based customer support for US clients (mandatory). Strong verbal and written English communication skills. Demonstrated ability to multitask and meet performance goals in a metrics-driven environment. Strong analytical and technical troubleshooting abilities. Bachelor’s degree (BCom, BA, BSc). Proficient in Microsoft Suite (Outlook, Teams, Excel, Word). Certification in Payroll or HR systems is a plus. ________________________________________ What Success Looks Like You build trust quickly with customers through clarity and ownership. You consistently meet or exceed KPIs while maintaining high customer satisfaction. You actively learn, adapt, and grow within the team. You contribute positively to the culture and success of the broader support organization. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.