HR Operations Associate II

WHO YOU ARE:

You'll be part of the People Operations team, primarily supporting the development, maintenance, and reinforcement of HR policies, SOPs, and guidelines, while also contributing to day-to-day HR operations within India. This role is ideal for someone with a strong foundation in HR processes, a keen eye for compliance, and a proactive mindset for driving policy awareness and adherence.

WHAT YOU'LL DO:

• Assist in the creation, updating, and maintenance of HR policies, SOPs, and employee guidelines.
• Support with policy benchmarking by researching industry trends, best practices, and evolving labor laws.
• Ensure adherence to applicable employment laws and internal policies by collaborating with relevant stakeholders.
• Drive policy awareness and reinforcement through initiatives such as floor connects, HR helpdesks, awareness sessions, quizzes, and internal communications.
• Coordinate periodic policy and benefits audits to ensure consistency and compliance.

• Support the employee lifecycle for India-based team members, including onboarding, offboarding, data updates, documentation, and lifecycle-related tasks.
• Maintain and manage personnel records in compliance with internal and legal standards.
• Assist in preparing employee letters, verification documents, reference checks, etc.
• Track and manage probation reviews, onboarding surveys, and other HR checkpoints.
• Collaborate with internal teams to support employee engagement initiatives and operations-related events.
• Handle employee queries related to policies, benefits, and other operational processes via mailbox or in-person connects.
• Generate reports and dashboards for policy adherence, engagement metrics, or HR operations as needed.

WHAT YOU'LL NEED:

• MBA Degree
• 2+ years of relevant experience in HR operations, policy management, or HR compliance
• Strong understanding of HR policies, labor laws, and statutory compliance in India
• Excellent written and verbal communication skills
• Proficiency in MS Office tools (Word, Excel, PowerPoint, Outlook); exposure to HRIS (e.g., Dayforce) is a plus
• High attention to detail, structured approach to work, and ability to manage multiple priorities
• Comfortable working in a fast-paced, matrixed organization
• Collaborative, service-oriented, and discreet with sensitive information
• Reliable, timely and flexible
• Flexibility to support the team to cater to a diverse, international set of stakeholders.

WHAT'S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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