We are a collective of creatives, challengers and changemakers, brought together by a shared commitment to create impact at the heart of today’s most challenging issues. We work with organizations on a mission to change lives and make a difference in our world.
Gurugram
INR 25.0 - 30.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: Are you enlivened by uncovering problems and solving themAre you obsessed with going the extra mile and sharing ownershipOur Senior Learning Partner role might be the right fit for you! Reporting into the Senior Manager of Learning & Development, this person will be responsible for developing and executing self-paced, blended, and instructor-led training. The right person will help us build and deliver learning experiences for newly hired and seasoned Operations associates. WHAT YOU LL DO: Support the design, development, and maintenance of training materials used during New Associate Onboarding and for upskilling seasoned associates. Apply the basic principles of adult learning theory to identify options and recommend the most appropriate learning strategy to meet business and performance objectives. Scope, design (include storyboards), develop, and deliver creative, learner-centered training programs to support multiple modalities, including synchronous and asynchronous remote learning, in-person classroom learning, interactive e-learning modules and simulations, videos, facilitator guides, student guides, job aids, and resource materials. Design instruction that reflects an understanding of the diversity of learners and groups of learners. Collaborate with stakeholders and other members of Learning & Development on projects to ensure effective training design and delivery. Foster a culture of continuous learning and autonomy, providing resources and tools for self-directed learning. Design simple yet refined programs that proactively address Operations needs regarding training for lines of business, systems, and soft skills. Provide improvements and revisions to existing materials based on SME feedback. Act as a trusted partner to the business and regularly conduct ongoing training needs assessments that result in strong solution roadmaps. You will balance innovation with not reinventing the wheel. Actively participate and/or facilitate in-person or virtual meetings to support learning projects. WHAT YOU LL NEED: 5+ experience in a learning and development, instructional design, or training role with strong knowledge of training approaches, learning technology, DE&I, and content creation. Advanced level proficiency in designing and developing content using e-learning tools such as Articulate Storyline, Camtasia, Adobe Photoshop, and learning management systems. Youre a stellar verbal and written communicator who has exceptional interpersonal skills and can clearly present ideas to diverse audiences. Experience turning raw source material into visually appealing, and engaging learning experiences (simulations, gamification, etc.) You love utilizing data to generate ideas and measure individual and company progress. You pride yourself on being a trusted advisor to the business, and demonstrate high degrees of partnership across levels of the company. Ability to collaborate with experienced professionals to ensure course development of sophisticated concepts is accurate, concise, and clear. Project and time management skills, with ability to coordinate tasks and meet objectives with quality in a fast-paced, high-growth, and high-output environment. Exceptional attention to detail, vetting and refining each result to the highest quality. Aptitude towards maintaining progressive knowledge of the trends in instructional design, learning methodologies, and learning technology solutions. WHAT S IN IT FOR YOU At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability #LI-SC1 #LI-UM1
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 7.0 - 10.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: You will be a liaison between Technology and other Business Functions to ensure sound business solutions are formed and implemented with quality. You will lead the development and strategy of our Identity & Access Management (IAM) solutions. You have experience in IAM, understands authentication and authorization protocols, and can work cross-functionally with engineering, security, and business teams to deliver scalable identity solutions. WHAT YOU LL DO: Contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Contribute to the development of IAM features such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and Zero Trust security models . Conduct market research and competitive analysis to stay ahead of IAM trends and innovations. Act as an IAM subject matter expert , educating teams on best practices in identity management and security. Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Works with a cross-functional team to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases. Assist in Developing and executing proposed business and technical solutions Assist in the research and investigation of escalated production issues and engage teams for resolution Document business impact, research and resolution steps and long-term preventative measures via incident reports WHAT YOU LL NEED: A Bachelor s/Master s Degree with 5-8 years work experience in Product Management or Business Analysis Strong understanding of IAM technologies such as OAuth, OpenID Connect (OIDC), SAML, LDAP, and SCIM . Experience with IAM platforms such as Okta, Auth0, Microsoft Azure AD, Ping Identity, ForgeRock, or similar . Understanding of regulatory requirements (GDPR, SOC 2, HIPAA, etc.) related to identity and access management. Good technical understanding of Product Development Lifecycle along with API integrations, SQL etc. Good understanding of technology system interfaces and data integration, networks, Client/Server and operating systems Knowledge of Business Process Modelling using decision tables/trees and data flows, etc. Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully across all levels of associates and managers to meet business needs Strong written, oral, and interpersonal communication skills Willingness to develop industry-related knowledge Analytical, organized with excellent written and verbal communication skills Must be a self-starter, flexible and motivated Great to have experience in BFSI Industry across Annuity, mutual funds, financial services, or life insurance WHAT S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-RS1
Noida
INR 8.0 - 13.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: WHO YOU ARE You re a highly organized and proactive technical project manager (TPM) or technical program manager (TPgM) with a strong understanding of cybersecurity. You don t just track progress - you help shape it. You ve worked in complex environments, and you know how to bring clarity to chaos. You re comfortable driving multiple initiatives, projects and programs at once, keeping stakeholders aligned, and pushing security programs forward without losing sight of the details. You re comfortable working with software engineers, security engineers, and senior stakeholders, and you ve got a knack for solving problems that don t have a clear blueprint. You understand how to bridge technical risk and business impact through strategic security program management and clear communication. You re not afraid of scale, and you see security as a key enabler of trust and innovation - not just a checkbox. WHAT YOU LL DO Own the delivery of security initiatives from kickoff through completion - including planning, execution, and tracking Manage several programs simultaneously, working with stakeholders to ensure alignment on goals, priorities, and plans Develop metrics and status reports that clearly communicate progress, blockers, and risks to leadership and others Manage and coordinate initiatives like vulnerability management, penetration testing, security champions etc. Support audit readiness and ensure that findings are remediated on time and tracked through resolution Contribute to strategic planning for broader security programs, where applicable Ensure alignment of security initiatives with regulatory and compliance requirements (e.g., SOC 1, SOC 2, NIST) Assist in budget planning and resource forecasting for security initiatives Be a humble member of our team WHAT YOU LL NEED: 6+ years of experience in project and/or program management, ideally with a focus in Information Security or IT Project Management Professional (PMP), Program Management Professional (PgMP) or other similar certifications Understanding of to security concepts like vulnerability management, penetration testing, and risk management Experience with agile development or methodology, DevOps, CI/CD and secure development lifecycle practices Ability to clearly translate technical details to non-technical stakeholders Strong organizational habits and attention to detail Ability to manage competing priorities and timelines without dropping the ball Comfortable working independently, but collaborative when it counts Strong risk management mindset with experience facilitating risk assessments and mitigation strategies Familiar with tracking and reporting tools like JIRA
Pune
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: You will be a liaison between Technology and other Business Functions to ensure sound business solutions are formed and implemented with quality. You ll join our Service of Record (SoR) team. The SoR is a critical component of our platform, managing ownership, compliance, and transitions of insurance policies across agents and brokers. You ll lead initiatives to strengthen our SoR capabilities, ensure regulatory alignment, and build scalable, API-first products that serve both internal and external users. WHAT YOU LL DO: Contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Own the SoR product roadmap - define strategy, prioritize features, and align with business goals. Partner with engineering, design, compliance, and customer success teams to deliver high-quality features on time. Define product requirements and user stories with clarity and manage the backlog effectively. Works with a cross-functional team to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization Assist in drive automation and data accuracy in SoR transitions, audits, and reporting. Influence the evolution of APIs and data models that underpin SoR logic. Communicate product plans and updates clearly across technical and non-technical audiences. Assist in Developing and executing proposed business and technical solutions Assist in the research and investigation of escalated production issues and engage teams for resolution Document business impact, research and resolution steps and long-term preventative measures via incident reports WHAT YOU LL NEED: A Bachelor s/Master s Degree with 4+ years work experience in Product Management or Business Analysis 5+ years of Product Management experience , ideally in B2B SaaS or FinTech/InsurTech domains Must have experience across Insurance Industry - Life Insurance, Annuity, financial services etc. Strong understanding of insurance distribution, agency/broker relationships, and regulatory concepts (SoR, commissions, appointments, licensing). Experience working with API-based products and backend platforms. Comfortable writing SQL queries or collaborating closely with data/engineering teams. Proven success delivering complex products involving compliance and external integrations. Excellent communication, problem-solving, and stakeholder management skills. Detail-oriented with a bias for action and ownership mindset. WHAT S IN IT FOR YOU Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-RS1
Hyderabad
INR 20.0 - 60.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: As part of our software engineering team, you will take the lead in building the next-generation infrastructure and platforms for Zinnia, including but not limited to: scalable data storage infrastructure, analytics platform, streams processing and data pipelines, cutting-edge search platform, best-in-class AI/ML infrastructure, Kubernetes compute infrastructure, document storage infrastructure, etc. You will work and learn among the best, putting to use your passion for distributed technologies and algorithms, API design and systems design, and your passion for writing code that performs at massive scale. We also work with industry standard open source infrastructure technologies like Kubernetes, GRPC and GraphQL - come join our infrastructure teams and share the knowledge with a broader community while making a real impact within our company. As a Sr. Staff Engineer, you will be a key technical leader and role model within the organization. We are looking for a technical lead who designs and develops technology to serve business and technology objectives, aligns points of view across teams and makes trade offs to help achieve the goals of individual teams as well as Zinnia s broader goals. You will foster Zinnia s culture and values around be bold , team up; & deliver value . You will work closely with technical leadership and management within and outside our organization to contribute to building best-in-class core systems infrastructure for Zinnia. WHAT YOU LL DO: Deliver impact by driving innovation while building and shipping software at scale Provide architectural guidance and mentorship to up-level the engineering organization Actively improve the level of craftsmanship at Zinnia by developing best practices and defining best strategies Design products/services/tools and code that can be used by others while upholding operational impact of all decisions Functioning as the tech-lead for multiple key initiatives, identify problems and opportunities and lead teams to architect, design, implement and operationalize systems Partner closely with teams within the org and customers to execute on the vision for long-term success of our core infrastructure teams Working closely with the open-source community to participate and influence cutting edge open-source projects. Keep a platform first approach while designing products/service WHAT YOU LL NEED: BS/BA in Computer Science or related technical field or equivalent technical experience 10+ years of industry experience in software design, development, and algorithm related solutions 5+ years of experience programming in object-oriented languages such as Java, Go, Rust, Python, Scala 3+ years of experience as an architect, or technical leadership position Hands-on experience developing large-scale, distributed systems, and databases BONUS POINTS MS or PhD degree in Computer Science or related technical discipline 10+ years of experience in software design, development, and algorithm related solutions with at least 5 years of experience in a technical leadership position 10+ years of experience in an object-oriented programming language such as Java, Go, Rust, Python, Scala 5+ years of experience with large-scale distributed systems and client-server architectures Experience in architecting and designing large-scale distributed systems related to data infrastructure, IaaS, Kubernetes, and platforms. Distributed Systems Technical Leadership Infrastructure as a Service (IaaS) Systems Infrastructure WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Hyderabad
INR 7.0 - 10.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO WE ARE: Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights with the streamlined, consumer-facing Policygenius marketplace, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders. WHO YOU ARE: Software Engineer III, Associate Tech Lead play a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Zinnia Senior Software Engineers work with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Senior Software Engineer interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia s clients. Senior Software Engineer will facilitate, lead, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts. WHAT YOU LL DO: Work as part of a global, cross-functional team to develop innovative software for Zinnia s stakeholders. Contribute to projects by creating well-designed, customized, testable, and efficient code for Zinnia platforms. Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing Zinnia platforms. Flexibility to support the challenging development and delivery needs of Zinnia Collaborate with our global teams, internal stakeholders, and customers. Act as a mentor and technology expert for team members and conduct technical reviews. Architect, Design, develop and validate various requirements for the Zinnia platforms Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks Must be self-motivated and able to work independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects WHAT YOU LL NEED: 5-8 years of experience in Backend technologies like Java, J2EE, and Spring in the cloud environment Experience in NoSQL databases, Event-driven architecture, and Domain-driven design Patience and perseverance to overcome challenges, solve problems, and learn new computer languages and techniques. Excellent work ethic. Ability to work and travel independently. Effective communication, interpersonal, and critical thinking skills. Effective troubleshooting skills. Ability to work as part of a cross-functional, global team. Should have BTech / BE / MCA / MTech / ME or equivalent qualification from reputed institute BONUS POINTS: Object Oriented Programming (OOPS) and design patterns Programming using Java 8/J2EE Steaming platforms like Kafka Knowledge of cloud platforms i.e AWS Good knowledge of databases like Postgres, Document DB, SQL, Mongo etc Competence and comfort using multiple frameworks Spring, Spring Boot SOA/Microservice Architecture Knowledge and experience with REST Git, Maven, Docker WHAT S IN IT FOR YOU We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Gurugram
INR 30.0 - 35.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: A Client Delivery Consultant will have a background in the annuity and insurance industry, specifically related to the Zinnia model. The Consultant will have a solid background in the interdependencies between Operations, Technology Capability areas (key systems, platforms) and department outside of delivery (Finance, Fund Management, Compliance, Tax). They will have the ability to build relationships with technical and non-technical clients, both internal and external. Client Delivery Consultants have a strong grasp of the client business, implementation ecosystem and Zinnia platforms and are the voice of the customer internally to ensure the proposed solution meets the business objective. They have strong attention to detail, are problem solvers and can translate between the External Client, Information Technology, Operations, and Management teams to progress the right solution, WHAT YOU LL DO: Lead the initial project scope and analysis activities, including pricing exercises Lead/Facilitate detailed Solution Definition meetings, ensuring track meetings are well defined and address the necessary material to drive to a holistic solution Facilitate solution planning sessions to ensure efficient use of time with take-aways for internal alignment if necessary Incorporate knowledge of the existing client implementation and business offerings as consideration of impact and alignment when driving scoping sessions Act as the voice of the customer to translate the business objective into an approach prescribed by Zinnia Ensure solutions for each client adhere to the Zinnia IT framework, architectural strategic direction and support the clients business objective Provide thought equity to identify new and innovative business analysis tools and techniques in response to business needs Assist other Capability areas in identifying scope changes and facilitating the dissemination of information to the appropriate Delivery Team Support the movement of internal and external project requests through the estimation process Assist with training program and associated documentation to support knowledge repositories WHAT YOU LL NEED: Bachelor s degree in Computer Information Systems, Business Administration, or a related field, or equivalent work experience 6 plus years in business and / or systems analysis or related experience preferred 8+ years experience in Annuity, mutual funds, financial services, or life insurance work experience preferred Solid background in the interdependencies between Operations, Technology Capabilities and department outside of delivery Strong knowledge and practice of the techniques necessary to manage the activities related to planning and requirements/analysis phases of the SDLC (Software Development Life Cycle) Hands-on leader who knows the day-to-day aspects of tasks well enough to offer clear direction to team members Outlook/Word//Excel/PowerPoint experience, with knowledge of Project Management tools Strong project management skills Strong Relationship Building skills Strong analytical skills Excellent oral/written communications skills and relationship management skills BONUS POINTS: Proficiency in the following skills / traits: Decision Making Priority Management Thinking Strategically Commitment to Results Customer Focus Problem Solving Acting with Integrity and Trust Team Effectiveness Adaptability WHAT S IN IT FOR YOU? At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
Hyderabad
INR 45.0 - 50.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: As an Senior Engineering Manager, you will spearhead a group of skilled engineers, driving innovation and disruption in the insurance industry through technology-driven platforms. Your role is pivotal in enabling the team to excel, not just by guiding the technical vision but also by fostering a culture of collaboration and continuous improvement. Youll work closely with the Product Manager on customer discovery, streamlining the discovery and delivery processes to enhance our solutions further. Your leadership will open avenues for career growth among your team members, contributing to our fast-paced growth. With your experience, collaborative spirit, and appetite for challenges, we can accelerate our journey toward groundbreaking achievements. Join us to lead with vision, empower with action, and inspire continuous advancement. WHAT YOU LL DO: Work as part of a global, cross-functional team to develop innovative software for Zinnia s stakeholders. Lead, mentor, hire and manage a team(s) of engineers to build and maintain solutions to support the team. Set clear goals, identifies priorities, manages trade-offs, and develop a technical vision for your team(s). Build trust within your team, collaborates across teams, and involve partners in decision-making. Empower teams with responsibilities, metrics, and supports their technical advancement. Develop team structure aligned with strategy, including performance, development, and hiring. Promote engineering best practices, continuous improvement, and a supportive, inclusive environment. Design and deliver iterative solutions with Product, Design, and Marketing partners. Collaborate with leadership on technical strategy and adapts to shifting priorities. Demonstrates flexibility, self-motivation, and ability to prioritize in a changing business environment. WHAT YOU LL NEED: 13+ years of experience as a software engineer, creating and supporting products. A proven track record of mentoring and developing the careers of software engineers. A proven track record of setting clear goals, managing trade-offs, and driving a technical vision. Experience forging collaborative partnerships with product managers and designers. Strong communication skills and the ability to comfortably articulate your thoughts and decisions. Effective communication, interpersonal, and critical thinking skills Qualifications Should have BTech / BE / MCA / MTech / ME or equivalent qualification from reputed institutes Technical Skills: Object Oriented Programming (OOPS) and design patterns. Programming using Java, Python etc. Programming using JavaScript or TypeScript, React is a plus. Steaming platforms like Kafka. Knowledge of cloud platforms (preferably AWS). Good knowledge of databases like SQL, Postgres, MySQL, Mongo SOA/Microservice Architecture Knowledge and experience with Open APIs Git, Docker WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Gurugram
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: As a Technical Lead specializing in job scheduling and automation, you bring extensive expertise in managing software support operations and ensuring seamless cycle management. You are adept at leveraging tools like Broadcom Automic to streamline workflows and optimize processes. With a strong background in Python, API integration, and database management, you excel in resolving complex technical challenges and driving efficiency enhancements. Your commitment to providing round-the-clock support underscores your dedication to customer satisfaction and operational excellence. WHAT YOU LL DO: Lead a team of software support engineers in providing technical assistance for job scheduling tools and cycle management. Spearhead troubleshooting efforts to swiftly resolve software issues reported by customers, ensuring minimal disruption to operations. Collaborate closely with the development team to address intricate technical problems and implement robust solutions. Drive the configuration and optimization of job scheduling workflows, utilizing your expertise in Broadcom Automic scripting and automation. Champion the integration of job scheduling tools with external systems and APIs, enhancing interoperability and functionality. Conduct comprehensive system performance analyses and devise strategies for continual improvement. Document and disseminate solutions to technical and non-technical stakeholders, fostering transparency and knowledge sharing within the organization. WHAT YOU LL NEED: Experience with Broadcom Automic scripting and other automation and scheduling tools. Experience with ETL/ELT processes. Knowledge of Informatica or SSIS for data integration and transformation. Familiarity with data warehousing concepts and practices. Understanding of data quality and data governance principles. Experience in cloud-based environments and technologies. WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SN1
Hyderabad
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: As a Technical Lead specializing in job scheduling and automation, you bring extensive expertise in managing software support operations and ensuring seamless cycle management. You are adept at leveraging tools like Broadcom Automic to streamline workflows and optimize processes. With a strong background in Python, API integration, and database management, you excel in resolving complex technical challenges and driving efficiency enhancements. Your commitment to providing round-the-clock support underscores your dedication to customer satisfaction and operational excellence. WHAT YOU LL DO: Lead a team of software support engineers in providing technical assistance for job scheduling tools and cycle management. Spearhead troubleshooting efforts to swiftly resolve software issues reported by customers, ensuring minimal disruption to operations. Collaborate closely with the development team to address intricate technical problems and implement robust solutions. Drive the configuration and optimization of job scheduling workflows, utilizing your expertise in Broadcom Automic scripting and automation. Champion the integration of job scheduling tools with external systems and APIs, enhancing interoperability and functionality. Conduct comprehensive system performance analyses and devise strategies for continual improvement. Document and disseminate solutions to technical and non-technical stakeholders, fostering transparency and knowledge sharing within the organization. WHAT YOU LL NEED: Experience with Broadcom Automic scripting and other automation and scheduling tools. Experience with ETL/ELT processes. Knowledge of Informatica or SSIS for data integration and transformation. Familiarity with data warehousing concepts and practices. Understanding of data quality and data governance principles. Experience in cloud-based environments and technologies. WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SN1
Pune
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: As a Technical Lead specializing in job scheduling and automation, you bring extensive expertise in managing software support operations and ensuring seamless cycle management. You are adept at leveraging tools like Broadcom Automic to streamline workflows and optimize processes. With a strong background in Python, API integration, and database management, you excel in resolving complex technical challenges and driving efficiency enhancements. Your commitment to providing round-the-clock support underscores your dedication to customer satisfaction and operational excellence. WHAT YOU LL DO: Lead a team of software support engineers in providing technical assistance for job scheduling tools and cycle management. Spearhead troubleshooting efforts to swiftly resolve software issues reported by customers, ensuring minimal disruption to operations. Collaborate closely with the development team to address intricate technical problems and implement robust solutions. Drive the configuration and optimization of job scheduling workflows, utilizing your expertise in Broadcom Automic scripting and automation. Champion the integration of job scheduling tools with external systems and APIs, enhancing interoperability and functionality. Conduct comprehensive system performance analyses and devise strategies for continual improvement. Document and disseminate solutions to technical and non-technical stakeholders, fostering transparency and knowledge sharing within the organization. WHAT YOU LL NEED: Experience with Broadcom Automic scripting and other automation and scheduling tools. Experience with ETL/ELT processes. Knowledge of Informatica or SSIS for data integration and transformation. Familiarity with data warehousing concepts and practices. Understanding of data quality and data governance principles. Experience in cloud-based environments and technologies. WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SN1
Noida
INR 9.0 - 13.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: Sr. Software Engineer I, Tech Lead play a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of Zinnia software platforms. Zinnia Senior Software Engineers work with stakeholders to develop solutions and/or products that fulfill the needs of Zinnia s internal stakeholders and clients. Those solutions and/or products help Zinnia and Zinnia clients to be more efficient and provide better service to end customers. Senior Software Engineer interacts directly with project managers and business stakeholders and may periodically interact directly with Zinnia s clients. Senior Software Engineer will facilitate, lead, and enable junior team members by acting as a mentor for soft skills and/or technical subject matter experts. WHAT YOU LL DO: Work as part of a global, cross-functional team to develop innovative software for ZINNIA stakeholders. Contribute to projects by creating well-designed, customized, testable, efficient code for ZINNIA platforms. Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing ZINNIA platforms. Flexibility to support the challenging development and delivery needs of ZINNIA Collaborate with our global teams, internal stakeholders, and customers. Act as a mentor and technology expert for team members and conduct technical reviews. Architect, Design, develop and validate various requirements for the ZINNIA platforms Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks Must be self-motivated and able to work both independently and in conjunction with team members and business units. Enthusiasm and flexibility to work on a variety of projects. WHAT YOU LL NEED: 7-11 years of experience in Backend technology - Java, J2EE, and Spring in the cloud environment (must have). Experience in NoSQL databases, Event-driven architecture, and Domain-driven design Patience and perseverance to overcome challenges, solve problems, and learn new computer languages and techniques. Excellent work ethic. Ability to work and travel independently. Effective communication, interpersonal, and critical thinking skills. Effective troubleshooting skills. Ability to work as part of a cross-functional, global team. Qualifications Should have BTech / BE / MCA / MTech / ME or equivalent qualification from reputed institutes Preferred Skills: Object Oriented Programming (OOPS) and design patterns Programming using Java 8/J2EE Competence and comfort using multiple frameworks Spring, Spring Boot SOA/Microservice Architecture Knowledge and experience with REST Git, Maven, Docker WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SN1
Gurugram
INR 3.0 - 8.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: WHAT YOU LL DO: Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates. Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements. Maintain and update policy records in the administration systems according to standard operating procedures. Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality. Research and resolve escalated issues or incomplete transactions related to policy servicing. Ensure service levels and turnaround times are met according to SLA requirements. Support audits and regulatory compliance activities by providing accurate documentation and timely responses. Maintain a strong understanding of policy administration systems, transaction codes, and process workflows. Participate in process improvement initiatives and provide feedback for automation opportunities WHAT YOU LL NEED: Graduation in any stream, Commerce Graduate preferred. 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product. Experience in a professional/office related environment that required you to work regularly scheduled shifts. Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Effective English business communication skills required to exchange information with client. Ability to solve basic mathematical problems. Must have basic Email/ Letter writing skills. Good understanding of MS Excel and MS-Outlook. Life Insurance domain knowledge is must (preferably Annuities). WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
Hyderabad
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
The Executive Assistant to the CTO is a strong team player with experience supporting C-suite executives in an entrepreneurial or start-up environment. You can multitask, prioritize, demonstrate exceptional organization, and take ownership over your assignments. You thrive in a mission-driven culture, supporting collaboration and thinking outside the box. You can easily adapt to change in a fast-paced environment and demonstrate a practical approach to problem solving. No task is too big or small. WHAT you'll DO: Work closely with the CTO and first assistant to help manage an ever-changing calendar. Arrange detailed domestic and international travel plans. Track expenses and compile expense reports for the CTO using Concur. Maintain a highly organized system to help manage important correspondence and sustain an efficient internal workflow. Act as the glue between clients, partners, vendors, and internal associates, keeping important initiatives on track and communication streamlined. Conduct appropriate research, prioritization and follow ups on incoming and upcoming tasks, and determine appropriate course of action. Suggest and implement ways to improve processes to help workflow efficiency. Develop plans and help manage events such as team building off-sites, workshops and board meetings. Assist with personal tasks as needed. WHAT you'll NEED: Minimum of 3+ years professional experience with experience supporting a C-level executive. College degree required. Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Outstanding communications skills, both written and verbal, as we'll a professional presence to liaise with other executives, clients, partners, and colleagues at all levels. Positive and forward-thinking attitude; actively seeking solutions and opportunities, unafraid to ask questions and propose change. Computer Skills - Efficiency in Outlook, Microsoft Office Suites, Adobe, Slack, Concur and the ability to troubleshoot. Ability to work independently with a high degree of self-initiative. Proven ability to handle confidential and sensitive information with discretion. Team focused perspective; assisting others and seeking help when needed
Pune
INR 7.0 - 12.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: An experienced NetSuite Planning and Budgeting (NSPB) Implementation Expert to lead the implementation and configuration of NetSuite s Planning and Budgeting solution (formerly Oracle PBCS/EPBCS). This role will be critical in ensuring a successful deployment of NSPB that aligns with our financial planning, forecasting, and reporting needs. WHAT YOU LL DO: Lead end-to-end implementation of NetSuite Planning and Budgeting modules, including requirements gathering, system design, configuration, testing, and deployment. Partner with finance, accounting, and IT teams to understand business processes and translate them into efficient NSPB solutions. Design and build budgeting, forecasting, and financial reporting models. Customize input forms, dashboards, calculations, and business rules in NSPB. Develop integration strategies with NetSuite ERP and other third-party systems using Data Management tools and REST APIs. Provide training, documentation, and ongoing support to end-users and administrators. Ensure system scalability, security, and performance optimization. Lead UAT sessions and coordinate resolution of identified issues. Maintain project documentation including process flows, design specs, and user manuals. Keep up to date with NetSuite releases and best practices to advise on continuous improvement opportunities. WHAT YOU LL NEED: Bachelor s degree in Finance, Accounting, Information Systems, or related field; MBA or CPA preferred. 5+ years of experience in NetSuite Planning and Budgeting or Oracle PBCS/EPBCS implementation. Proven experience with financial planning, budgeting, forecasting, and modeling in a corporate setting. Strong technical knowledge of NetSuite ERP and its integration with NSPB. Hands-on experience with scripting, forms customization, Smart View, and data integration tools. Proficient in building and maintaining calculation scripts, business rules, and financial reports. Excellent analytical, problem-solving, and project management skills. Strong communication and stakeholder management abilities. NetSuite certification (ERP Consultant or NSPB Specialist). Experience in a consulting environment or multiple NSPB implementations. Familiarity with tools like Oracle Smart View, NetSuite Data Management, and EPM Automate. WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-UM1
Gurugram
INR 7.0 - 12.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: An experienced NetSuite Planning and Budgeting (NSPB) Implementation Expert to lead the implementation and configuration of NetSuite s Planning and Budgeting solution (formerly Oracle PBCS/EPBCS). This role will be critical in ensuring a successful deployment of NSPB that aligns with our financial planning, forecasting, and reporting needs. WHAT YOU LL DO: Lead end-to-end implementation of NetSuite Planning and Budgeting modules, including requirements gathering, system design, configuration, testing, and deployment. Partner with finance, accounting, and IT teams to understand business processes and translate them into efficient NSPB solutions. Design and build budgeting, forecasting, and financial reporting models. Customize input forms, dashboards, calculations, and business rules in NSPB. Develop integration strategies with NetSuite ERP and other third-party systems using Data Management tools and REST APIs. Provide training, documentation, and ongoing support to end-users and administrators. Ensure system scalability, security, and performance optimization. Lead UAT sessions and coordinate resolution of identified issues. Maintain project documentation including process flows, design specs, and user manuals. Keep up to date with NetSuite releases and best practices to advise on continuous improvement opportunities. WHAT YOU LL NEED: Bachelor s degree in Finance, Accounting, Information Systems, or related field; MBA or CPA preferred. 5+ years of experience in NetSuite Planning and Budgeting or Oracle PBCS/EPBCS implementation. Proven experience with financial planning, budgeting, forecasting, and modeling in a corporate setting. Strong technical knowledge of NetSuite ERP and its integration with NSPB. Hands-on experience with scripting, forms customization, Smart View, and data integration tools. Proficient in building and maintaining calculation scripts, business rules, and financial reports. Excellent analytical, problem-solving, and project management skills. Strong communication and stakeholder management abilities. NetSuite certification (ERP Consultant or NSPB Specialist). Experience in a consulting environment or multiple NSPB implementations. Familiarity with tools like Oracle Smart View, NetSuite Data Management, and EPM Automate. WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-UM1
Gurugram
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: WHAT YOU LL DO: We are seeking a detail-oriented and analytical Life and Annuity Backend Quality Associate to support our operations team. This role involves managing the end-to-end review of processing of life insurance and annuity transactions, ensuring accuracy, compliance with regulatory requirements, and timely review of processing of policyholder requests. Review of life insurance and annuity applications, policy servicing, and related transactions accurately and efficiently. Review and verify policy documents, applications, and supporting materials for completeness and accuracy. Review policy adjustments, endorsements, renewals, and withdrawals as per company guidelines. Review and identify gap in step by Steps and process guidelines Coordinate with internal teams (New Business, Post Issue, claims,) to resolve discrepancies or issues. Ensure compliance with regulatory requirements and company policies. Analyses data for reporting and support audits as required. Assist in process improvement initiatives to enhance operational efficiency. WHAT YOU LL NEED: Bachelor s degree in business, Finance, Insurance, or a related field. 3+yrs of Proven experience in backend operations, preferably in life insurance or annuity processing. Strong knowledge of life insurance products, annuities, and related financial concepts. Proficient in MS Office (Excel, Word) and familiar with insurance processing systems. Strong attention to detail with excellent data entry and verification skills. Good analytical and problem-solving abilities. Effective communication skills, both written and verbal. Ability to work independently and manage multiple tasks efficiently. Experience with insurance policy administration systems (e.g. Onbase, LifeCad, or similar platforms). Knowledge of regulatory requirements (e.g., Reg 60) in insurance operations. Experience in a fast-paced, high-volume work environment. Strong Excel skills, including formulas, pivot tables, and data analysis. WHAT S IN IT FOR YOU We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-UM1
Gurugram
INR 8.0 - 13.0 Lacs P.A.
Hybrid
Full Time
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHAT YOULL DO: Team Leadership & Oversight: Lead, mentor, and manage a team of 1520 associates. Provide coaching, performance feedback, and professional development guidance. Drive a high-performance culture with a strong focus on accuracy, timeliness, and compliance. Tax Reporting & Compliance: Ensure accurate and timely tax reporting for annuity products, including: Policyholder premiums Annuity payouts Interest and investment income Return of principal Oversee preparation and review of tax documents and filings as per IRS and regulatory standards (e.g., 1099-R). Tax Treatment Execution: Execute daily, monthly, and quarterly activities to ensure proper tax treatment of annuity distributions. Collaborate with actuarial, finance, and legal teams to ensure consistency and accuracy in tax calculations. Death Benefits & Beneficiary Taxation: Address and resolve issues related to the taxability of death benefits. Ensure proper tax reporting for beneficiaries and align reporting processes with current tax laws and policy guidelines. Issue Resolution & Process Improvement: Identify and resolve discrepancies or issues in tax treatment and reporting. Drive process improvements and system enhancements to improve accuracy and efficiency. Risk Management & Controls: Ensure adherence to internal controls and regulatory compliance. Support audits, both internal and external, with relevant documentation and insights. WHAT YOULL NEED: Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent preferred. 7–10 years of experience in tax reporting or financial operations, preferably in insurance or annuity domain. Proven experience in managing mid-sized teams and delivering results in a regulated environment. Strong understanding of U.S. tax regulations related to annuity products and death benefits. Excellent analytical, problem-solving, and communication skills. Proficient in MS Excel, tax systems, and reporting tools. WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
Pune
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
WHO WE ARE: You ll be part of Global People Operations Team supporting North America and other Geos with HR support throughout the team member life cycle. HR Operations forms the backbone of our People organization, making sure that all formal employment conditions and documentation is in place for all our team members. WHAT YOU LL DO: Responsible for entering and maintaining team member data within our HR system Maintain personnel files in compliance with applicable legal requirements and internal standards Support with New hire onboarding. Support with team member / contractor offboarding Assist with general team member requests, letters, verifications, reference checks, etc. Generate reporting for team member distribution lists, new joiners, anniversaries, milestones etc. Keep track of team members probationary periods Prepare, process and follow up on team member paperwork related to new hires, promotions, transfers, address changes, additional payments, status changes, and team member exits with sensitivity to the confidential nature of the information. Manage and maintain the mailbox dealing with team member queries Provide general support to People team Manage Employee Life cycle including processes like Probation review, Employee Connects, Onboarding surveys etc Work with the Engagement team and plan and manage Employee Engagement events Work on reports and dashboards Manage Employee queries and connects Manage Day 1 onboarding for Pune office WHAT YOU LL NEED: Excellent Communication (Oral & Written) Fosters a spirit of collaboration and teamwork. MBA degree Proficiency in MS Office (Word, Visio, Excel, PowerPoint, Outlook) Knowledge of Dayforce & experience in Global HR Operations / HR Shared Services 2+ yrs of relevant work experience in a professional services or multi-national companies Service-oriented, flexible with amazing attention to details Structured way of working, able to multitask Demonstrate accountability, ownership and ability to handle confidential information Reliable, timely and flexible Demonstrates a concise and effective style in oral and written communication Ability to work in a matrixed organization Flexibility to support the team to cater to a diverse, international set of stakeholders. WHAT S IN IT FOR YOU? At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SC1
Gurugram
INR 6.0 - 7.0 Lacs P.A.
Work from Office
Full Time
We re seeking a Business Analyst who thrives on solving problems, spotting inefficiencies, and improving processes through automation. You ll work closely with Product and Operations teams to automate transaction workflows, identify bugs, and support root cause analysis. This role demands strong analytical skills, attention to detail, and the ability to drive continuous improvement. WHAT YOU LL DO: Work with Product & Ops teams to identify manual, repetitive transaction processes ripe for automation Document business requirements and functional specifications for automation of transaction flows Analyze and investigate system/data issues, support bug identification and resolution tracking Collaborate with engineering teams to ensure business needs are translated accurately into automated solutions Support UAT and validate outcomes for transaction-related automation fixes or improvements Build documentation, workflows, and SOPs for automated processes Use data to validate automation success, identify gaps, and suggest improvements Write and run basic SQL queries to support analysis, data validation, and troubleshooting WHAT YOU LL NEED: A Bachelor s/Master s Degree with 4-5 years of experience as a Business Analyst, preferably in Insurance, BFSI, or SaaS environments Prior exposure to automation of business processes/transactions, workflow tools etc. Excellent analytical and investigative skills - comfortable digging into issues and identifying patterns Proven experience in bug tracking, triaging, and collaborating with QA or Engineering Familiarity with tools like JIRA, Confluence, Excel/Sheets, and process mapping platforms Strong communication skills for cross-functional collaboration Basic SQL for data extraction and analysis
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