HR Business Partner – Retail ( Hamleys India)

Key Responsibilities of the Role

• Talent Acquisition:

•  Lead end-to-end recruitment for store-level roles including Store Managers, Assistant Managers, and Frontline Sales Staff.
•  Partner with Area Managers and Store Leaders to understand manpower needs and workforce planning.
•  Manage recruitment channels such as job portals, walk-ins, employee referrals, campus/job fairs, and local hiring agencies.
•  Ensure hiring SLAs are met and that all stores are adequately staffed to support business operations.
•  Coordinate offer rollouts, joining formalities, and onboarding experience for new hires.

• HR Business Partnering:

• Collaborate closely with Store Leadership to align people strategies with business objectives.
• Serve as a trusted advisor on workforce planning, talent engagement, and HR practices.
•  Support change management initiatives and help drive business transformation at the ground level.

• Employee Engagement & Culture Building:

• Execute zonal and store-level employee engagement programs to boost morale and productivity.
• Promote a high-performance, inclusive, and value-driven workplace culture.
• Act on feedback from engagement surveys and implement action plans.

• Employee Relations & Compliance:

• Handle employee grievances and disciplinary matters with fairness and compliance.
• Ensure adherence to local labor laws, HR policies, and statutory requirements.
• Support audits, documentation, and legal processes as required.

• HR Operations & MIS:

• Coordinate with HR Operations for payroll inputs, attendance management, transfers, and exits.
• Maintain updated HR dashboards and analyze people metrics for decision-making.

• Attrition and Retention:

• Monitor attrition trends across stores and identify root causes for early exits or high turnover.
• Design and implement retention strategies to improve employee stickiness, especially in frontline roles.
• Conduct stay interviews, exit interviews, and pulse surveys to gather insights and build actionable plans.
• Collaborate with operations and HR teams to create a strong employee value proposition (EVP).