Head of Retail

Opening for Retail Head – House of MIJA

Location: T2 / Navi Mumbai, Mumbai | Full-time | Luxury Industry

Website: mija.co

At MIJA, we believe jewelry is more than an accessory — it’s a story, a symbol, and a moment captured. Mija is a modern fine jewelry brand specializing in lab-grown diamond studded jewelry with a focus on sustainable luxury and contemporary design.

Role Summary

The Retail Head will be responsible for leading and scaling the retail business across stores. This role focuses on new store opening planning, sales training & capability building, and end-to-end P&L ownership to drive profitable growth and operational excellence.

Key Responsibilities

1. New Store Openings & Expansion

•Plan and execute new store openings in line with the company’s growth strategy

•Conduct location feasibility studies and coordinate with cross-functional teams (Merchandiser, design, supply chain)

•Oversee store setup, staffing, training, and go-live execution

•Ensure new stores achieve targeted sales and operational benchmarks within defined timelines

2. Sales Training & Development

•Design and implement structured sales training programs for store teams

•Build product knowledge, selling skills, customer engagement, and service excellence

•Coach and mentor Store Managers and Sales Associates to improve performance

•Drive a performance-oriented culture through regular reviews and feedback

3. Retail Operations & P&L Management

•Own and manage store-level P&L, ensuring profitability and cost control

•Monitor key metrics such as sales, margins, inventory turns, shrinkage, and staff productivity

•Optimize store operations to improve revenue, efficiency, and customer experience

•Ensure compliance with company policies, SOPs, and statutory requirements

4. Team Leadership & Performance Management

•Lead, motivate, and develop multi-store retail team

•Set clear targets and KPIs for stores and review performance regularly

•Identify talent, support succession planning, and reduce attrition

5. Customer Experience & Brand Standards

•Ensure consistent brand representation and visual merchandising standards across stores

•Drive superior customer experience and handle escalations when required

•Implement initiatives to improve customer loyalty and repeat business

Educational Background:

➢Bachelor’s degree in marketing, Mass Media, Communications, Business, or related field.

➢MBA or advanced degree is a plus.

Experience

➢Experience: Minimum 3–5 years in a leadership role in brand management, ideally in luxury, lifestyle, fashion, or jewelry.

➢Salary Compensation- 12.00 LPA to 14.00 LPA

Skills

➢Retail Operations Management

➢Store Expansion & Launch Planning

➢Sales Training & Capability Building

➢P&L & Financial Acumen

➢Team Leadership & Performance Management

➢Customer Experience Excellence

Key Competencies

➢Strategic mindset

➢Creative problem-solving

➢Collaboration & stakeholder management

➢Data-driven decision making

➢Attention to detail

➢Ability to manage multiple priorities in a fast-paced environment