Location: Mumbai | Full-time | Luxury Industry At MIJA, we believe jewellery is more than an accessory — it’s a story, a symbol, and a moment captured. We are looking for a dynamic Brand Manager to safeguard and grow our brand vision while leading day-to-day brand communication across social media, PR, and influencer collaborations. Key Responsibilities • Brand Stewardship: Ensure every piece of content, collaboration, and campaign aligns with MIJA’s brand DNA of luxury, meaning, and timeless self-expression. • Social Media Management: Oversee content calendars, briefs, and approvals with external agencies; maintain a cohesive brand voice across Instagram, LinkedIn, and other platforms. • PR & Influencer Coordination: Manage PR agencies and influencer partnerships end-to-end, from strategy and selection to execution and reporting, ensuring meaningful and authentic brand visibility. • Campaign Oversight: Lead 360° brand campaigns, ensuring timely roll-out of creative assets, product launches, and storytelling moments. • Cross-functional Collaboration: Work closely with design, retail, and marketing partners to integrate brand identity consistently across touchpoints — digital, in-store, and experiential. • Performance Tracking: Monitor KPIs (engagement, impressions, ROI on influencer campaigns, PR coverage), analyze data, and refine strategies to drive brand growth. • Trend Awareness: Stay ahead of luxury industry trends, competitor activity, and cultural moments to keep MIJA relevant while remaining true to its essence. What We’re Looking For • Experience: 2–3 years in brand management, ideally in luxury, lifestyle, fashion, or jewellery. • Communication Skills: Exceptional written and verbal communication; ability to craft compelling narratives and present to stakeholders with confidence. • Strategic Mindset: Strong understanding of digital storytelling, influencer ecosystems, and luxury consumer behavior. • Execution Excellence: Highly organized, detail-oriented, and capable of managing multiple agencies, partners, and deliverables seamlessly. • Creativity & Sensitivity: A natural eye for aesthetics and storytelling, with sensitivity to luxury positioning and consumer sentiment. Why MIJA? At MIJA, you’ll be shaping a modern diamond jewellery brand built on family legacy, innovation, and meaning. This is a chance to leave your mark on a growing luxury house and be part of redefining accessible luxury for a new generation. Qualifications Bachelor's degree or equivalent in Marketing 3+ years' brand management or marketing experience
Background MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are – your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting individuality and timeless elegance. Vision To be the preferred brand for lab-grown jewellery, becoming synonymous with quality and timeless design, while building a loyal customer base . Job Description We are seeking a detail-oriented and experienced Accountant to join our team in Mumbai. As a Senior Accountant at MIJA, you will play a vital role in managing financial records, ensuring compliance with accounting principles, and supporting the overall financial operations of the company. Responsibilities Manage day-to-day bookkeeping activities, including accounts payable and receivable, general ledger entries, and bank reconciliations. Maintain accurate and up-to-date financial records using accounting software. Monitor and reconcile intercompany transactions. Prepare and process financial transactions such as invoices, expense reports, and vendor payments. Prepare timely and accurate financial statements, including profit and loss statements, balance sheets, and cash flow statements. Provide financial reports and insights to support decision-making and strategic planning. Ensure compliance with relevant accounting standards, regulations, and tax laws. Assist in the preparation and submission of tax returns and other statutory requirements. Collaborate with external auditors during financial audits and provide necessary documentation. Support the team in analyzing and monitoring cash flow, budget utilization, and financial performance. Assist in the preparation of financial reports for management and stakeholders. Contribute to process improvement initiatives to enhance the efficiency and effectiveness of financial operations. Requirements Bachelor's degree in accounting, finance, or a related field. Proven work experience of 5-10 years as an Accountant or in a similar role. At least 2-3 years of prior work experience in the jewellery industry, with working knowledge of GATI ERP software is mandatory Strong knowledge of accounting principles, practices, and standards. Proficiency in using Tally Prime and MS Office (especially Excel). Excellent analytical skills and attention to detail. Familiarity with Indian accounting standards and tax regulations. Ability to prioritize tasks, meet deadlines, and work effectively in a team. Excellent communication and interpersonal skills. Professional certifications such as CPA, or CMA are preferred. Location: Andheri East (Marol MIDC Industrial Estate), Mumbai MIJA is an equal opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria.
Background MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting individuality and timeless elegance. Vision To be the preferred brand for lab-grown jewellery, becoming synonymous with quality and timeless design, while building a loyal customer base . Job Description We are seeking a detail-oriented and experienced Accountant to join our team in Mumbai. As a Senior Accountant at MIJA, you will play a vital role in managing financial records, ensuring compliance with accounting principles, and supporting the overall financial operations of the company. Responsibilities Manage day-to-day bookkeeping activities, including accounts payable and receivable, general ledger entries, and bank reconciliations. Maintain accurate and up-to-date financial records using accounting software. Monitor and reconcile intercompany transactions. Prepare and process financial transactions such as invoices, expense reports, and vendor payments. Prepare timely and accurate financial statements, including profit and loss statements, balance sheets, and cash flow statements. Provide financial reports and insights to support decision-making and strategic planning. Ensure compliance with relevant accounting standards, regulations, and tax laws. Assist in the preparation and submission of tax returns and other statutory requirements. Collaborate with external auditors during financial audits and provide necessary documentation. Support the team in analyzing and monitoring cash flow, budget utilization, and financial performance. Assist in the preparation of financial reports for management and stakeholders. Contribute to process improvement initiatives to enhance the efficiency and effectiveness of financial operations. Requirements Bachelor's degree in accounting, finance, or a related field. Proven work experience of 5-10 years as an Accountant or in a similar role. At least 2-3 years of prior work experience in the jewellery industry, with working knowledge of GATI ERP software is mandatory Strong knowledge of accounting principles, practices, and standards. Proficiency in using Tally Prime and MS Office (especially Excel). Excellent analytical skills and attention to detail. Familiarity with Indian accounting standards and tax regulations. Ability to prioritize tasks, meet deadlines, and work effectively in a team. Excellent communication and interpersonal skills. Professional certifications such as CPA, or CMA are preferred. Location: Andheri East (Marol MIDC Industrial Estate), Mumbai MIJA is an equal opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria.
As a Sales Associate at MIJA in the Retail Sales Jewellery industry, you will play a crucial role in delivering a premium and personalized shopping experience to customers. Your responsibilities will include: - Welcoming and assisting customers to ensure a personalized shopping experience. - Understanding customer preferences and recommending suitable diamond jewellery pieces. - Achieving individual and store sales targets while maintaining service excellence. - Maintaining in-depth knowledge of lab-grown diamonds, jewellery craftsmanship, and collections. - Handling billing, invoicing, and ensuring smooth transaction processes. - Managing store displays, stock arrangement, and visual merchandising in line with brand standards. - Building and maintaining long-term customer relationships through clientele and after-sales service. - Following airport retail protocols, security checks, and operational guidelines. To be successful in this role, you should meet the following requirements: - Minimum 3 years of experience in diamond jewellery retail sales (lab-grown or natural diamonds). - Strong communication and interpersonal skills. - Fluency in English and Hindi (knowledge of additional languages is a plus). - Presentable, confident, and customer-focused. - Ability to work in rotational shifts (24x7 airport operations). - Proven track record of meeting and exceeding sales targets. - Hands-on experience in handling International Customers will be an added advantage. Additionally, you should possess the following technical and behavioral competencies: - Sales & Customer Service Skills - Communication & Interpersonal Skills - Personality & Behavioral Skills Qualifications required for this role include Graduation/HSC from a recognized university, with expertise in English communication being mandatory.,
Background MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are – your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting individuality and timeless elegance. Vision To be the preferred brand for lab-grown jewellery, becoming synonymous with quality and timeless design, while building a loyal customer base . Job Description We are seeking a proactive and customer-focused CRM Executive to join our team in Mumbai. As part of the growing House of MIJA, you will play a key role in managing customer relationships across WhatsApp, calls, and digital touchpoints. You’ll use automation tools (especially WATI) to enhance engagement, drive repeat purchases, and strengthen brand loyalty within our D2C ecosystem. Responsibilities · Manage daily CRM operations, ensuring timely responses to customer inquiries via WhatsApp, calls, and email. · Oversee WhatsApp (WATI) automation workflows – from lead capture, abandoned cart follow-ups, and post-purchase communication to re-engagement campaigns. · Coordinate with Sales and Marketing teams to execute WhatsApp broadcast campaigns, personalized offers, and product announcements. · Manage manual interventions for high-value and repeat customers to convert drop-offs into successful purchases. · Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system. · Work closely with the E-commerce team to integrate CRM data with Shopify, Google Sheets, and marketing dashboards. · Analyze CRM data to identify customer segments, engagement patterns, and opportunities for improved retention. · Collaborate with the Operations and Fulfilment teams to ensure smooth communication on order status, exchanges, and after-sales support. · Monitor and report key CRM metrics such as response time, conversion from automations, and customer satisfaction scores. · Suggest process improvements and new automation journeys to enhance customer experience. Requirements · Bachelor’s degree in Business Administration, Marketing, or related field. · Minimum 3 years of experience in CRM, Customer Service, or Retention Marketing for a D2C e-commerce brand. · Prior experience in the jewellery or luxury lifestyle industry is strongly preferred. · Hands-on experience with WhatsApp Business platforms (WATI preferred), Shopify CRM tools, or similar automation software. · Strong communication skills in English and Hindi; ability to manage customer calls with empathy and professionalism. · Proficiency in Google Workspace, Excel/Sheets, and CRM analytics. · Detail-oriented, organized, and customer-obsessed, with a proactive approach to issue resolution. · Ability to multitask and collaborate across teams in a fast-paced environment. Why MIJA At MIJA, you’ll be part of a growing team passionate about redefining jewellery for the modern generation. You’ll have the opportunity to shape our customer engagement strategy, work closely with brand, operations, and technology teams, and contribute directly to our customer happiness journey.
Background MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting individuality and timeless elegance. Vision To be the preferred brand for lab-grown jewellery, becoming synonymous with quality and timeless design, while building a loyal customer base . Job Description We are seeking a proactive and customer-focused CRM Executive to join our team in Mumbai. As part of the growing House of MIJA, you will play a key role in managing customer relationships across WhatsApp, calls, and digital touchpoints. You'll use automation tools (especially WATI) to enhance engagement, drive repeat purchases, and strengthen brand loyalty within our D2C ecosystem. Responsibilities Manage daily CRM operations, ensuring timely responses to customer inquiries via WhatsApp, calls, and email. Oversee WhatsApp (WATI) automation workflows from lead capture, abandoned cart follow-ups, and post-purchase communication to re-engagement campaigns. Coordinate with Sales and Marketing teams to execute WhatsApp broadcast campaigns, personalized offers, and product announcements. Manage manual interventions for high-value and repeat customers to convert drop-offs into successful purchases. Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system. Work closely with the E-commerce team to integrate CRM data with Shopify, Google Sheets, and marketing dashboards. Analyze CRM data to identify customer segments, engagement patterns, and opportunities for improved retention. Collaborate with the Operations and Fulfilment teams to ensure smooth communication on order status, exchanges, and after-sales support. Monitor and report key CRM metrics such as response time, conversion from automations, and customer satisfaction scores. Suggest process improvements and new automation journeys to enhance customer experience. Requirements Bachelor's degree in Business Administration, Marketing, or related field. Minimum 3 years of experience in CRM, Customer Service, or Retention Marketing for a D2C e-commerce brand. Prior experience in the jewellery or luxury lifestyle industry is strongly preferred. Hands-on experience with WhatsApp Business platforms (WATI preferred), Shopify CRM tools, or similar automation software. Strong communication skills in English and Hindi; ability to manage customer calls with empathy and professionalism. Proficiency in Google Workspace, Excel/Sheets, and CRM analytics. Detail-oriented, organized, and customer-obsessed, with a proactive approach to issue resolution. Ability to multitask and collaborate across teams in a fast-paced environment. Why MIJA At MIJA, you'll be part of a growing team passionate about redefining jewellery for the modern generation. You'll have the opportunity to shape our customer engagement strategy, work closely with brand, operations, and technology teams, and contribute directly to our customer happiness journey.
Job Title: Brand Manager Location: Mumbai | Full-time | Luxury Industry Experience: 5+ years Department: Marketing Background MIJA is a contemporary fine jewelry brand redefining luxury for the new generation. With a focus on ethical craftsmanship, modern design, and meaningful storytelling, MIJA caters to young professionals, modern couples, and style-forward individuals seeking timeless pieces with purpose. Key Responsibilities Brand Stewardship: Ensure every piece of content, collaboration, and campaign aligns with MIJA’s brand DNA of luxury, meaning, and timeless self-expression. Social Media Management: Oversee content calendars, briefs, and approvals with external agencies; maintain a cohesive brand voice across Instagram, LinkedIn, and other platforms. PR & Influencer Coordination: Manage PR agencies and influencer partnerships end-to-end, from strategy and selection to execution and reporting, ensuring meaningful and authentic brand visibility. Campaign Oversight: Lead 360° brand campaigns, ensuring timely roll-out of creative assets, product launches, and storytelling moments. Cross-functional Collaboration: Work closely with design, retail, and marketing partners to integrate brand identity consistently across touchpoints - digital, in-store, and experiential. Performance Tracking: Monitor KPIs (engagement, impressions, ROI on influencer campaigns, PR coverage), analyze data, and refine strategies to drive brand growth. Trend Awareness: Stay ahead of luxury industry trends, competitor activity, and cultural moments to keep MIJA relevant while remaining true to its essence. What We’re Looking For Ø Experience: Minimum 4-5 years in brand management, ideally in luxury, lifestyle, fashion, or jewellery. Ø Communication Skills: Exceptional written and verbal communication; ability to craft compelling narratives and present to stakeholders with confidence. Ø Strategic Mindset: Strong understanding of digital storytelling, influencer ecosystems, and luxury consumer behavior. Ø Execution Excellence: Highly organized, detail-oriented, and capable of managing multiple agencies, partners, and deliverables seamlessly. Ø Creativity & Sensitivity: A natural eye for aesthetics and storytelling, with sensitivity to luxury positioning and consumer sentiment. Educational Background: MBA / PG / Graduate in Mass Media from Recognized University Why MIJA? At MIJA, you’ll be shaping a modern diamond jewellery brand built on family legacy, innovation, and meaning. This is a chance to leave your mark on a growing luxury house and be part of redefining accessible luxury for a new generation.