Head of Retail

Location:

Reports To:

Role Overview:

Retail Head / Store Manager

Key Responsibilities:

• Oversee

  end-to-end operations

  of multiple luxury retail stores across PAN India.
• Drive

  sales performance, profitability, and business expansion

  in line with organizational goals.
• Ensure adherence to

  brand guidelines, visual merchandising standards, and customer service excellence

  .
• Monitor and analyze

  store KPIs

  (sales, footfall, conversion, AOV, stock turns, etc.) to improve performance.
• Lead, motivate, and train store managers and sales teams to maintain a high-performance culture.
• Collaborate with

  marketing, merchandising, and supply chain

  teams to plan product launches, in-store activations, and inventory management.
• Build and maintain strong relationships with

  high-value customers (HNI/VIP clientele)

  to enhance brand loyalty.
• Ensure compliance with

  SOPs, audit standards, and operational policies

  .
• Identify opportunities for

  store expansion, renovation, and new market penetration

  .
• Conduct

  periodic market analysis and competitor benchmarking

  to refine business strategies.

Desired Candidate Profile:

• Graduate / Postgraduate in

  Business Administration, Retail Management, or Fashion Management

  .

• 7-15 years of experience

  in

  luxury retail.

• Proven experience with

  luxury brands

  in fashion, jewelry, lifestyle, or cosmetics.
• Strong business acumen, leadership, and analytical skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Customer-centric approach with a focus on delivering exceptional brand experiences.

Key Skills:

Retail Operations | Multi-store Management | Luxury Brand Management | Sales Strategy | P&L Ownership | Visual Merchandising | Team Leadership | Clienteling | Business Expansion | Customer Experience