Role: Business Analyst Job Location: HSR Layout, Bangalore (on-site) Role Summary: As a Product Analyst, you will work in the Growth Team to analyze data and provide insights for driving growth. While your primary focus will be on Website/App performance and Growth initiatives, you will also collaborate with cross-functional teams to optimize the customer experience, boost conversion rates, and enhance overall performance. Job description Analyze customer behavior, product usage, and business metrics to provide actionable insights that support product and growth decisions. Create, iterate, and maintain dashboards for tracking key metrics. Identify key growth opportunities and optimize marketing campaigns, customer retention strategies, and product features. Design and implement A/B tests and other experiments to evaluate new product features and user experience improvements. Monitor and report on KPIs such as user engagement, conversion rates, churn, and lifetime value to ensure we are meeting growth targets. Required Qualifications: 1-2 years of experience as a Product Analyst, Data Analyst, or similar role in a startup or D2C environment. Strong proficiency in SQL and Excel (experience with BI tools such as Tableau, Looker, or Power BI is a plus). Solid understanding of product metrics, user behavior, and growth strategies. Ability to manage multiple projects and deadlines in a fast-paced environment. Flexibility to adapt to diverse problem areas Strong analytical and problem-solving skills with the ability to communicate findings clearly. Familiarity with Google Analytics, Mixpanel, or similar analytics tools is a plus. Nice to Have: Familiarity with eCommerce and D2C business models. Experience working with data visualization tools. Basic knowledge of Python or R for data analysis is a bonus. Who we are : Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for everybody’. India is the world’s fastest growing activewear market with the women’s segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! blissclub.com
Job Location: HSR Layout, Bangalore (on-site) Role : Industrial Trainee (Finance) Duration: 12 months Key Responsibilities Support in budgeting, forecasting , and financial analysis Work closely on MIS reporting , variance analysis , and cash flow monitoring Contribute to process improvements and automation within finance Assist in day-to-day accounting and month-end closing activities What We’re Looking For CA student eligible for industrial training as per ICAI guidelines Strong analytical and problem-solving skills Basic understanding of accounting standards and financial principles Proficient in Excel and comfortable with numbers Proactive, eager to learn, and ready to work in a fast-paced startup environment What You’ll Gain Real-world finance experience in a startup ecosystem Mentorship from experienced finance leaders Opportunity to contribute to core finance decisions A dynamic workplace where your ideas matter Who we are: Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right.Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for everybody’. India is the world’s fastest growing activewear market with the women’s segment contributing to a majority of the growth. We are aiming to capture that white space in India.We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! https://blissclub.com/
Role : Retail Project Manager Hi there! If you’re interested in building something epic and fun while also encouraging women to keep #movingit, we are building an awesome team of like-minded people that are less about the talk and more about the walk! If you are not too crazy about corporate jargon and long, tedious decision making, we would love to have you on board. About Blissclub Blissclub is a community first consumer brand crafting insanely comfortable activewear for the women of India. Founded in 2020 by ISB alum Minu Margeret, Blissclub has raised $17.25 Mn till date, latest, Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital. This fundraise, one of the largest ever Series A round by an Indian direct-to-consumer brand, comes less than a year after Blissclub raised $2.25 million in seed funding from Elevation Capital in May 2021. Blissclub also has notable angel investors including: Sriharsha (CEO Swiggy) ; Ghazal Alagh (Mamaearth); Vivek and Abhay (Licious co-founder) ; Amar (Ex-Myntra CEO); Sumer Juneja (Softbank); Brennan Loh (Shopify); Neeraj Arora (ex CBO, WhatsApp), Kunal Shah (CRED), Rahul Mehta (DST), Pam Lee (ex-Lululemon executive), Ashish Goel ( CEO Urban Ladder), Chakradhar (CEO, Country Delight) Job Location: HSR Layout, Bangalore (on-site) Responsibilities : Oversee the launch of new store locations, including construction, fit out and handover. Ensure that projects are completed within cost guardrails set by the organization Work closely with internal teams, including operations, marketing, and finance, to ensure all aspects of the project are aligned and on track. Coordinate with external stakeholders, including landlords, contractors, and vendors, to ensure all timelines and budgets are met. Develop and implement project plans, timelines, and budgets, and regularly update all stakeholders on progress. Ensure all projects comply with local regulations and laws. Identify and manage project risks and implement mitigation strategies as necessary. Provide support to store managers and staff during the launch process and ensure a smooth handover to the operations team. What you need : Bachelor's degree in Project Management, Business Administration, or a related field 6- 10 years of overall experience with a minimum 5 years of experience in project management, and at least 3 years of experience in retail Strong leadership and execution skills, with the ability to work effectively with cross-functional teams. Proven ability to manage multiple projects and stakeholders simultaneously. Strong problem-solving and decision-making skills Experience working in India and knowledge of local regulations and laws is a plus. Proven ability to deliver projects on time and within budget. Strong analytical and critical thinking skills. Why should you explore a career at Blissclub? What we promise- Freedom to explore. Freedom to experiment. Freedom to fail. Because we are on a growth journey and we want you to tag along. Blissclub is on an exponential upward curve with a lot of white spaces to tap. We are a community-first brand with more than 20000 women across all platforms. We are building a wellness ecosystem for the women of India, expanding vertically and horizontally across categories as we go. Because we are intent on spreading happiness through movement, one insanely comfortable product at a time. And yes, we party as hard as we work! Who we are : Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for everybody’. India is the world’s fastest growing activewear market with the women’s segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! https://Blissclub.com/
Role: Associate Catalog Job Location: HSR Layout, Bangalore (on-site) Role Summary: As catalog Associate is responsible for creating detailed product templates for various market places that Blissclub is associated with (e-commerce division). The ideal candidate is data focused, strong with analysis and ensures 100% accuracy with product information across marketplaces Job description Collates information from various data sources and creates templates for Blissclub and its marketplaces. Enter product information, upload pictures and other files while ensuring accuracy. Expected to work on several projects cross functionally that would enhance customer experience on digital platforms. Consistently ensure accuracy of relevant product data for items available online and update where necessary. Works closely with merchandising, studio and E-commerce sales teams. Ensures daily targets are being met and relevant trackers/dashboards are maintained timely. Uses other complementary online tools available for publishing information and to optimize online shopping experience. Maintain documentation/guidelines/SOP to support new products updates. Quality check of current uploads to identify and fix catalogue defects. Make all listings as informative and appealing as possible to maximize and create consumer delight Required Qualifications: 3+ years of cataloguing experience. Has proven ability to work cross-team and synthesize feedback and input from marketing, product management, sales, market research, internal and external partners. Ability to manage multiple projects at one time Self-starter who can work independently. Experience in fashion retail or eCommerce. Strong written and communication skills. In depth knowledge of MS office (Excel, Word, etc) Ability to quickly learn and master content/data management tools. Is creative and collaborative with an eye for detail and is very organised In depth knowledge and excellence in MS Office and MS Suite. Inclination to learn new tools/technologies is a plus. Who we are : Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for everybody’. India is the world’s fastest growing activewear market with the women’s segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! blissclub.com
Since its inception in 2020, Blissclub has become one of the fastest brands to reach 100 CR ARR and has grown 85% year-on-year with an ever-growing community who love to #keepmoving with us. In this role, you will have an opportunity to lead the next stage of Blissclub’s operations strategy to fuel our exponential growth and innovation journey. Key Responsibilities: Warehousing & Inventory Management: Manage warehouse operations with accurate inventory tracking, replenishment planning, and loss prevention. Monitor ageing and liquidation across channels. Distribution & Logistics: Optimize dispatches across D2C, marketplaces, retail and quick commerce. Build strong logistics partnerships to meet SLAs, reduce RTOs, and improve delivery TATs. Fulfillment Excellence: Ensure smooth order flow, packaging standards, and post-order experience across formats. Build systems to automate and track fulfilment performance. Operations Systems & Reporting: Create and maintain dashboards for margin tracking, stock coverage, operational KPIs, and partner performance. Customer Support: Lead the customer support team, addressing customer queries across multiple channels, ensuring a seamless experience with high customer satisfaction Cross-functional Alignment: Collaborate with Sourcing, Finance, Category, and Growth to plan demand, control costs, and support business momentum with real-time execution. Sourcing & Procurement: Identify, evaluate, and negotiate with vendors for packaging materials Qualifications: -6–10 years of experience in consumer brand operations, particularly in D2C. Your expertise will be instrumental in navigating and scaling our backend operations. -Familiarity with Easyecom, ERP tools, and reconciliation workflows Experience with multi-channel fulfilment including Q-commerce, retail and marketplaces - Inventory and Logistics Expertise: A deep understanding of inventory systems, warehousing workflows, and logistics SLAs is crucial. You should be adept at optimizing these processes to enhance efficiency and effectiveness. -Operational Excellence: An obsession with operational hygiene, process discipline, and speed is necessary. We value candidates who maintain high standards and consistently seek improvements in operational processes. -Data-Driven Approach: A data-driven mindset is a must, with the ability to execute hands-on and manage vendors effectively. You should be comfortable with using data to make informed decisions that drive operational success. -Cultural Fit: We are looking for a candidate with a founder-mindset, who is a proactive problem solver and thrives in a fast-paced environment. There is no room for inertia, and we seek someone who embraces challenges with enthusiasm. Who we are : Led by the OG Blissqueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for every’body’. Come say hi! https://blissclub.com/
Role : Customer Support Associate Job Location: HSR Layout, Bangalore (on-site) Responsibilities: Quick Start: We are looking for individuals with self-drive, commitment, and one who will take complete ownership of tasks. Must be able to show attention to detail and be a team player since the role involves working with multiple teams. Job Description: 1.Order Management Managing Logistics Tracker Managing queries related to orders Coordinating with delivery partners for smooth delivery 2.Customer Servicing Handling all customer channels Have an empathetic approach Time management skills Ability to meet deadline What you need: Must have: Written and Spoken communication, weekend working, Empathy. Good to have: 1-2years Experience in customer support. Technical skills: use Google sheets, Google workspace Soft skills: Spoken English, empathy, eye for detail. Why should you explore a career at Blissclub What we promise- Freedom to explore. Freedom to experiment. Freedom to fail. Because we are on a growth journey and we want you to tag along. Blissclub is on an exponential upward curve with a lot of white spaces to tap. We are a community-first brand with more than 20000 women across all platforms. We are building a wellness ecosystem for the women of India, expanding vertically and horizontally across categories as we go. Because we are intent on spreading happiness through movement, one insanely comfortable product at a time. And yes, we party as hard as we work! Hi there! If youre interested in building something epic and fun while also encouraging women to keep #movingit, we are building an awesome team of like-minded people that are less about the talk and more about the walk! If you are not too crazy about corporate jargon and long, tedious decision making, we would love to have you on board. About Blissclub Blissclub is a community first consumer brand crafting insanely comfortable activewear for the women of India. Founded in 2020 by ISB alum Minu Margeret, Blissclub has raised $17.25 Mn till date, latest, Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital. This fundraise, one of the largest ever Series A round by an Indian direct-to-consumer brand, comes less than a year after Blissclub raised $2.25 million in seed funding from Elevation Capital in May 2021. Blissclub also has notable angel investors including: Sriharsha (CEO Swiggy) ; Ghazal Alagh (Mamaearth); Vivek and Abhay (Licious co-founder) ; Amar (Ex-Myntra CEO); Sumer Juneja (Softbank); Brennan Loh (Shopify); Neeraj Arora (ex CBO, WhatsApp), Kunal Shah (CRED), Rahul Mehta (DST), Pam Lee (ex-Lululemon executive), Ashish Goel (CEO Urban Ladder), Chakradhar (CEO, Country Delight) Who we are : Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 Blissclub was founded in 2020 by Minu, because she couldn&apost find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for everybody. India is the worlds fastest growing activewear market with the womens segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! https://Blissclub.com/ Show more Show less
Blissclub is one of India’s fastest-growing apparel brands, built with a singular mission: to build comfortable and functional apparel for India. We are reimagining the apparel space—not just designing products, but building a movement. What started as a community-first D2C brand has expanded into experience-led retail destinations where our Blissqueens don’t just shop, they connect, discover, and belong. As Head of Retail, you will lead and own our expansion across Exclusive Brand Outlets (EBOs), Franchise Owned Franchise Operated (FOFO), Company Owned Company Operated (COCO), Shop-in-Shops (SIS), Pop-ups, and Omni-channel experiences. From flagship stores in India’s most iconic malls and high streets to neighbourhood formats that integrate community and commerc e, you’ll design and deliver experiences that redefine what offline retail can be. Key Responsibilities: Lead Retail Expansion : Own end-to-end business development and scale our presence across various offline formats, securing iconic real estate in premium malls and high streets nationwide Own the P&L : Take full ownership of the offline channel’s growth, profitability, and operational excellence Shape Partnershi ps: Build strategic alliances to place Blissclub in India’s most influential retail destination Operational Excellence at Scale : Build playbooks, processes, and teams that ensure consistency, efficiency, and delight across every store Category Leadership : Position Blissclub as th e category-defining apparel bra nd in offline retail What We’re Looking For: A visionary retail leader w ith 15-20 years of experi ence in scaling lifestyle, fashion, or consumer brands offline Track record of owning and growing P& L at scale at a new age brand Deep understanding of customer experience design and community-first retail A leader who thrives in high-growth, high-stakes environm ents, balancing strategy and execution effortlessly Passion for building something epic—retail that leaves a mark on culture, not just commerce Who we are : Led by the OG Blissqueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a4 14057 Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for every’body. Come say hi! https://blissclub.com/
Role : Data Analyst - Retail Hi there! If you’re interested in building something epic and fun while also encouraging women to keep #movingit, we are building an awesome team of like-minded people that are less about the talk and more about the walk! If you are not too crazy about corporate jargon and long, tedious decision making, we would love to have you on board. About Blissclub: Blissclub is a community first consumer brand crafting insanely comfortable activewear for the women of India. Founded in 2020 by ISB alum Minu Margeret, Blissclub has raised $17.25 Mn till date, latest, Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital. This fundraise, one of the largest ever Series A round by an Indian direct-to-consumer brand, comes less than a year after Blissclub raised $2.25 million in seed funding from Elevation Capital in May 2021. Blissclub also has notable angel investors including: Sriharsha (CEO Swiggy) ; Ghazal Alagh (Mamaearth); Vivek and Abhay (Licious co-founder) ; Amar (Ex-Myntra CEO); Sumer Juneja (Softbank); Brennan Loh (Shopify); Neeraj Arora (ex CBO, WhatsApp), Kunal Shah (CRED), Rahul Mehta (DST), Pam Lee (ex-Lululemon executive), Ashish Goel ( CEO Urban Ladder), Chakradhar (CEO, Country Delight). Role Summary : Job Location: HSR Layout, Bangalore (on-site) We are seeking a data-driven and detail-oriented professional to join our Retail team. This person will be responsible for preparing business performance reports, conducting analyses to identify growth opportunities, managing retail store inventory and replenishment processes, and supporting cross-functional business projects. The role demands strong analytical ability, retail acumen, and comfort working in a fast-paced D2C environment with understanding of offline Brick and Mortar retail. Key Responsibilities : Prepare weekly, monthly, and quarterly reports to track store-wise and overall retail performance (sales, conversion, margin, sell-through, footfall, etc.). Analyze performance metrics such as revenue per sq. ft., ASP, consumer behavior trends, and product category performance. Calculate and execute inventory allocation and replenishment plans for all brand-owned stores. Track stock levels and ensure optimal product availability; reduce stockouts and overstock situations. Collaborate with Supply chain to align inventory forecasts with demand trends and retail targets. Perform ad-hoc analyses and business deep-dives to support management decisions. Partner with Retail operations team on new projects such as store expansion, assortment planning, and retail promotions. Recommend actionable insights to enhance efficiency, sales productivity, and customer experience at stores. What you need: 4–6 years of experience in retail analytics, retail operations, business performance, or merchandising for a consumer brand (apparel, lifestyle, Brand Store/EBO/LFR). Strong competency in Excel/Google Sheets (pivot tables, lookups, data modeling) and PowerPoint. Demonstrated ability to analyze large data sets and extract actionable insights. Understanding of inventory management and replenishment models in a multi-store retail environment. Strong communication skills to present insights to leadership. Ability to work independently and handle multiple projects simultaneously. Nice-to-Have Skills & Experience: Experience with ERP systems (SAP, Oracle, NetSuite) or retail MIS tools. Familiarity with data visualization tools (Tableau, Power BI, Google Data Studio). Exposure to D2C or omnichannel brands with significant understanding of Offline retail KPI, especially in apparel or lifestyle categories. Understanding of category-wise assortment planning and visual merchandising KPIs backed with season in product sell-thru, markdowns and replenishments and stock consolidations. Comfort in working with cross-functional teams (supply chain, merchandising, finance). Who we are : Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 BlissClub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at BlissClub are spearheading a revolution to design with intent and for everybody’. India is the world’s fastest growing activewear market with the women’s segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! https://blissclub.com/
Role : Data Analyst - Retail Hi there! If you're interested in building something epic and fun while also encouraging women to keep #movingit, we are building an awesome team of like-minded people that are less about the talk and more about the walk! If you are not too crazy about corporate jargon and long, tedious decision making, we would love to have you on board. About Blissclub: Blissclub is a community first consumer brand crafting insanely comfortable activewear for the women of India. Founded in 2020 by ISB alum Minu Margeret, Blissclub has raised $17.25 Mn till date, latest, Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital. This fundraise, one of the largest ever Series A round by an Indian direct-to-consumer brand, comes less than a year after Blissclub raised $2.25 million in seed funding from Elevation Capital in May 2021. Blissclub also has notable angel investors including: Sriharsha (CEO Swiggy) ; Ghazal Alagh (Mamaearth); Vivek and Abhay (Licious co-founder) ; Amar (Ex-Myntra CEO); Sumer Juneja (Softbank); Brennan Loh (Shopify); Neeraj Arora (ex CBO, WhatsApp), Kunal Shah (CRED), Rahul Mehta (DST), Pam Lee (ex-Lululemon executive), Ashish Goel ( CEO Urban Ladder), Chakradhar (CEO, Country Delight). Role Summary : Job Location: HSR Layout, Bangalore (on-site) We are seeking a data-driven and detail-oriented professional to join our Retail team. This person will be responsible for preparing business performance reports, conducting analyses to identify growth opportunities, managing retail store inventory and replenishment processes, and supporting cross-functional business projects. The role demands strong analytical ability, retail acumen, and comfort working in a fast-paced D2C environment with understanding of offline Brick and Mortar retail. Key Responsibilities : Prepare weekly, monthly, and quarterly reports to track store-wise and overall retail performance (sales, conversion, margin, sell-through, footfall, etc.). Analyze performance metrics such as revenue per sq. ft., ASP, consumer behavior trends, and product category performance. Calculate and execute inventory allocation and replenishment plans for all brand-owned stores. Track stock levels and ensure optimal product availability; reduce stockouts and overstock situations. Collaborate with Supply chain to align inventory forecasts with demand trends and retail targets. Perform ad-hoc analyses and business deep-dives to support management decisions. Partner with Retail operations team on new projects such as store expansion, assortment planning, and retail promotions. Recommend actionable insights to enhance efficiency, sales productivity, and customer experience at stores. What you need: 46 years of experience in retail analytics, retail operations, business performance, or merchandising for a consumer brand (apparel, lifestyle, Brand Store/EBO/LFR). Strong competency in Excel/Google Sheets (pivot tables, lookups, data modeling) and PowerPoint. Demonstrated ability to analyze large data sets and extract actionable insights. Understanding of inventory management and replenishment models in a multi-store retail environment. Strong communication skills to present insights to leadership. Ability to work independently and handle multiple projects simultaneously. Nice-to-Have Skills & Experience: Experience with ERP systems (SAP, Oracle, NetSuite) or retail MIS tools. Familiarity with data visualization tools (Tableau, Power BI, Google Data Studio). Exposure to D2C or omnichannel brands with significant understanding of Offline retail KPI, especially in apparel or lifestyle categories. Understanding of category-wise assortment planning and visual merchandising KPIs backed with season in product sell-thru, markdowns and replenishments and stock consolidations. Comfort in working with cross-functional teams (supply chain, merchandising, finance). Who we are : Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414057 BlissClub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at BlissClub are spearheading a revolution to design with intent and for everybody. India is the world's fastest growing activewear market with the women's segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right! Come say hi! https://blissclub.com/
Job Location: HSR Layout, Bangalore (on-si te) We are seeking a detail-oriented and data-driven CRM Specialist to join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You will play a key role in understanding customer behavior and implementing targeted communication strategies. Key Responsibilities: 1. Execute and manage CRM campaigns across the customer lifecycle (onboarding, engagement, retention, and re-engagement). 2. Work with customer data to identify touchpoints, pain points, and opportunities for engagement. 3. Build and run personalized communication plans and loyalty programs to drive customer stickiness. 4. Assist in the development of strategies to reduce churn and improve retention metrics. 5. Collaborate with cross-functional teams (marketing, product, sales) to ensure alignment in lifecycle communication. 6. Monitor campaign performance, track KPIs, and generate reports to measure effectiveness. 7. Segment customer data and implement targeted strategies for each segment. 8. Leverage marketing automation and CRM tools (e.g., CleverTap, MoEngage) for campaign execution. Qualifications: Education : Bachelor's degree in Marketing, Business Administration, or related field. Experience : 25 years of experience in CRM, customer lifecycle campaigns, or customer engagement roles. Technical Skills : Strong knowledge of CRM systems, customer segmentation, and journey mapping. Hands-on experience with marketing automation platforms (CleverTap, MoEngage, or similar). Proficiency in MS Excel and data analysis tools. Strong analytical and problem-solving abilities. Excellent communication and presentation skills. Ability to manage multiple campaigns/projects simultaneously.