Head of Operations

Head of Operations (30k-40k/month, full-time, 6 days a week)

Company Description:

Role Description:

This is a full-time on-site role for a Fitness Coach based in North Goa.

Key responsibilities:

• Facility Operations

  Oversee the day-to-day functioning of the gym, courts, and cafe areas. Ensure all spaces are clean, safe, and guest-ready at all times. Coordinate maintenance schedules for equipment, lighting, and other infrastructure. Manage vendor relationships (cleaning, security, maintenance, tech).

• Membership & Guest Experience

  Work closely with the front desk and trainers to ensure a seamless member experience. Track and optimize membership onboarding, renewals and feedback. Support community events, tournaments, and wellness programs.

• Staff & Scheduling

  Manage shifts and rosters for trainers, front desk, housekeeping, and support staff. Drive team accountability, communication and morale. Conduct regular check-ins to ensure operational excellence and service consistency.

• Finance & Inventory:

  Oversee daily cash flow, billing and expense tracking in coordination with accounts. Manage procurement and inventory for gym supplies, cafe items and merchandise. Optimize operating costs while maintaining quality standards.

• Marketing & Events:

  Coordinate with external partners and teams to facilitate on-ground activations, shoots, or events. Support execution of workshops, wellness pop-ups, and sports tournaments.

• Compliance & Safety:

  Maintain emergency response and first-aid protocols.

Qualifications:

• Bachelor’s degree in Business, Hospitality, Sports Management or related field.
• 3–6 years of experience in operations, preferably in wellness, hospitality or sports facilities.
• Strong leadership, multitasking and problem-solving skills.
• Excellent communication and people management / stakeholder management abilities.
• Passion for wellness, sports and an active lifestyle.
• First-aid and CPR certification