Head of Information Technology

Role Overview

‘Shree Hari’

Key Responsibilities

IT Strategy & Governance

• Define and execute the overall IT strategy aligned with business goals (retail, e-commerce, B2B, corporate and manufacturing unit).

• Establish IT policies, SOPs, security standards, and governance frameworks.

• Drive digital transformation initiatives to enhance efficiency and scalability.

ERP & Business Systems Management

• Lead the implementation, customization, and continuous improvement of SAP, POS, CRM for finance, supply chain, sales and manufacturing.

• Ensure seamless integration of SAP with POS, CRM, e-commerce, and third-party platforms.

• Partner with vendors & consultants for system upgrades, support, and optimization.

IT Infrastructure & Operations

• Oversee the company’s IT infrastructure (servers, network, cloud, cybersecurity).

• Ensure 24x7 uptime of critical applications including SAP, POS, e-commerce platforms.

• Implement IT security protocols, data backup, and disaster recovery systems.

Retail & E-Commerce Technology Enablement

• Support omnichannel retail by ensuring POS system stability and real-time data flow.

• Drive technology initiatives for enhancing online customer experience & analytics.

• Enable store-level technology support for smooth sales and customer engagement.

Data Analytics & Business Intelligence

• Develop dashboards and reporting frameworks to provide management with actionable insights.

• Promote data-driven decision-making across departments.

• Oversee data governance and accuracy in SAP and other systems.

Vendor & Team Management

• Manage IT vendors, service providers, and consultants ensuring cost-effective solutions.

• Build and lead a skilled IT team; conduct regular training to improve technical capabilities.

• Evaluate and negotiate contracts for IT products and services.

Compliance & Security

• Ensure compliance with data privacy and IT regulations .

• Implement cybersecurity measures to protect sensitive business and customer data.

Key Skills & Competencies

• Strong knowledge of SAP ERP,POS,CRM (implementation, customization, integration).

• Proficiency in IT infrastructure, networking, cloud solutions, and cybersecurity.

• Understanding of retail, e-commerce, and B2B technology requirements.

• Vendor and project management expertise for large-scale IT rollouts.

• Strong leadership, problem-solving, and stakeholder management skills.

Education & Experience

• B.Tech / B.E. in Computer Science / IT or equivalent; MBA in IT/Systems is a plus.

• 10–15+ years of progressive IT leadership experience, preferably in retail, lifestyle, jewellery, or manufacturing industries.

• Proven expertise in SAP ,POS and CRM management and support.

If you are interested please share your resume @ recruitment@shriharionline.com