IT Head

Role Overview

Shree Hari

Key Responsibilities

T Strategy & Governance

• Define and execute the overall IT strategy aligned with business goals (retail, e-commerce, B2B, manufacturing).
• Establish IT policies, SOPs, security standards, and governance frameworks.
• Drive digital transformation initiatives to enhance efficiency and scalability.

2. ERP & Business Systems Management

• Lead the implementation, customization, and continuous improvement of SAP (ERP) for finance, supply chain, manufacturing, HR, and sales.
• Ensure seamless integration of SAP with POS, CRM, e-commerce, and third-party platforms.
• Partner with vendors & consultants for system upgrades, support, and optimization.

3. IT Infrastructure & Operations

• Oversee the companys IT infrastructure (servers, network, cloud, cybersecurity).
• Ensure 24x7 uptime of critical applications including SAP, POS, e-commerce platforms.
• Implement IT security protocols, data backup, and disaster recovery systems.

4. Retail & E-Commerce Technology Enablement

• Support omnichannel retail by ensuring POS system stability and real-time data flow.
• Drive technology initiatives for enhancing online customer experience & analytics.
• Enable store-level technology support for smooth sales and customer engagement.

5. Vendor & Team Management

• Manage IT vendors, service providers, and consultants ensuring cost-effective solutions.
• Build and lead a skilled IT team; conduct regular training to improve technical capabilities.
• Evaluate and negotiate contracts for IT products and services.

6. Compliance & Security

• Ensure compliance with data privacy and IT regulations (GDPR/Indian IT Act).
• Implement cybersecurity measures to protect sensitive business and customer data.

Key Skills & Competencies

• Strong knowledge of SAP ERP,CRM and POS system (implementation, customization, integration).
• Proficiency in IT infrastructure, networking, cloud solutions, and cybersecurity.
• Understanding of retail, e-commerce, and B2B technology requirements.
• Vendor and project management expertise for large-scale IT rollouts.
• Strong leadership, problem-solving, and stakeholder management skills.