35 Crm Application Jobs

Analyze and document software requirements , clarifications , use cases , design specifications and create and implement software code Work as implementing and delivering software according to customer requirements and specifications

About The Role Skill required: Tech for Operations - Structured Query Language (SQL) Designation: App Automation Eng Senior Analyst Qualifications: Undergraduate - Diploma in Any Discipline Years of Experience: 5 to 8 years What would you do? "Accenture is one of the foremost global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle:Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. We re on the lookout for passionate, talented individuals ready to make a difference. If you re eager to shape the future and drive success, this is your chancejoin us now and lets build something extraordinary together!The Engineer Application Support will be part of the Digital Applications Support Team supporting clients leveraging Accentures off the shelf and proprietary software applications where applicable across multiple sectors. The Engineer, Application Support will be responsible for ticket troubleshooting, carrying out Impact Analysis when required, and provides multiple resolutions to tier 2 issues as it relates to problems associated with Application Service and Cloud technologies. The Engineer Application Suppo " What are we looking for? "Minimum 3 years of application support experience or a technology degreeMinimum 3 years in software engineering or supporting enterprise applicationsExperience with CRM applications and complex integrationsProficiency in MS Tools like Power BI and Power AppsStrong understanding of Integrated Platforms and analytical skillsHighly articulate individual with technical problem-solving abilitiesExceptional communicator and presenter across all business levels Proficient in scripting languages Python, PowerShell and basic networkingPrevious experience in technical support, troubleshooting, or application supportStrong understanding of SQLProficient in various joining queries in SQL; Proficient knowledge of Views, Stored ProcedureKnowledge of Azure Logic App and FunctionUnderstanding of .NETFamiliarity with the .NET framework, including ASP.NET, MVC, APIs (REST, SOAP) and other technologies; Understanding of relational databases, stored procedures, view etc. in SQL ServerAzure Data factory, Data Processing KnowledgeSolid familiarity with ticketing systems like Service Now and Azure DevOpsBachelors degree preferred, especially in Computer ScienceKnowledge of supply chain processes is desirable for this roleMasters degree in a related fieldCertification as an Application.com Admin is advantageousCertifications in SQL and or AzureFamiliarity with Agile and Waterfall ModelsAdditional experience in data analytics is advantageous" Roles and Responsibilities: "Troubleshoot software production issues, update tickets, and enhance functionalityProvide timely and effective customer support, ensuring issue resolutionDocument resolution activities and system configurations accuratelyEscalate process change requests for approval.Support QA/UAT testing of new application releases.Stay informed about product updates and bug fixes.Utilize integration capabilities and analytics tools like Power BI.Develop into a Subject Matter Expert (SME) in applications and business processesCollaborate with stakeholders on IT issues affecting business operations.Investigate user queries and liaise with relevant teams.Escalate risks to development and engineering teams. Provide weekly updates on production issues and client communications. Offer technical support for software applications, collaborating with developers to improve performance. Act as an expert on supported applications, addressing user inquiries and issues.Analyze root causes of application problems. Create and update documentation and training materials for end-users. Take part in software testing and quality assurance, including user acceptance testing. Aid in new software implementation and post-implementation support." Qualification Undergraduate - Diploma in Any Discipline

Oversee CRM, LMS & SIS platforms, ensuring integrations, SSO, automation, data compliance, backups, reporting & UI/UX customization. Lead vendor collaboration, support analytics, guide teams, train users & drive adoption. Salesforce expertise must.

EbizON is looking for an Inside Sales Executive to join our team in our Noida office. This team members' primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients. The ideal candidate is results-driven, hungry for customer acquisition, and passionate about contributing to top-line revenue growth. Roles and Responsibilities: Build relationships with prospective clients across the world. Lead qualification and nurturing. Convert assigned leads into opportunities by running applicable cadence steps. Collaborate with sales and marketing team members on strategic sales approach. Develop and maintain a sales pipeline to meet sales targets Analyze market and establish competitive advantages Develop new sales strategies based on personal successes and failures Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle. Ensuring smooth flow of sales cycle by maintaining accurate activity and lead qualification information in CRM application. Requirements: 0- 3 years of full-time work experience preferably in sales Excellent communication skills (verbal and written) Strong sense of initiative and personal leadership Ability to work within a team to achieve goals. Strong business acumen, ethics and high integrity. About Us: Were an international team that specialize in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups. We have assisted over a dozen billion-dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online. We have a fun and friendly work culture that also encourages employees personally and professionally. EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind. The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him. Equal Opportunity Employer: EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings: Flexible working hours are the new normal. We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better. Global Clients Exposure: Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That&aposs why you&aposll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools. Retreats & Celebrations: With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together. Powered by JazzHR x2UU35dlWm Show more Show less

EbizON is looking for a Management Trainee Business Development to join our team in our Noida office. This team members' primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients. The ideal candidate is results-driven, hungry for customer acquisition, and passionate about contributing to top-line revenue growth. Roles and Responsibilities: Build relationships with prospective clients across the world. Lead qualification and nurturing. Convert assigned leads into opportunities by running applicable cadence steps. Collaborate with sales and marketing team members on strategic sales approach. Develop and maintain a sales pipeline to meet sales targets Analyze market and establish competitive advantages Develop new sales strategies based on personal successes and failures Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle. Ensuring smooth flow of sales cycle by maintaining accurate activity and lead qualification information in CRM application. Requirements: 0- 2years of full-time work experience preferably in sales Excellent communication skills (verbal and written) Strong sense of initiative and personal leadership Ability to work within a team to achieve goals. Strong business acumen, ethics and high integrity. About Us: Were an international team that specialize in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups. We have assisted over a dozen billion-dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online. We have a fun and friendly work culture that also encourages employees personally and professionally. EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind. The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him. Equal Opportunity Employer: EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings: Flexible working hours are the new normal. We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better. Global Clients Exposure: Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That&aposs why you&aposll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools. Retreats & Celebrations: With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together. Powered by JazzHR 0hMSGYwXn9 Show more Show less

JD for CSS (Front Ofice) Retail Broking. Roles and Responsibilities : 1)Managing Compliance of Branches of Retail Broking 2)Managing CRM application 3)Managing Loan against shares applications 4)Mapping of CTCL loging 5)Opening/ Closure and Merger of accounts 6)Managing Admin related activities at Branch level 7)Managing Pay outs. Qualifications : Graduation Completed

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Why are we here Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. In a nutshell As a business analyst you will support our globally distributed CRM Team, to implement our Dynamics MS CRM solution. Where will you be based and what business will you support Based in Brussels, you will join a globally distributed CRM team - within the Eurofins Group CRM IT Competency Centre. How can you help us As a Business Analyst, you will: Prepare functional documentation and design CRM customizations (FRD, SDD) on different CRM areas (including Customer data management, Sales, Marketing, and Customer Service) Organize and conducting Q&A, and Webinar workshop sessions in the international business environment Prepare and distribute CRM newsletters covering flash news and updates Prepare, document and execute of test cases for end to end business scenarios Work together with other team members to ensure high quality of delivered solutions Break down functional requirements into user stories. Contribute to the Scrum process and coordinating with the team located in Bangalore, India. Provide on-going support to business users by providing solution expertise and guidelines over the entire project life-cyclefrom analysis of requirements through implementation until deployment, migration and go-live phases. What can we do for you We are offering the following: A competitive salary package Extensive on-the-job coaching and training opportunities Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organisation A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. Qualifications Are you our kind of extraordinary You have A Minimum of 4-5 years professional experience on a similar position, contributing to multiple projects with your strong functional Dynamics MS CRM application skills. Strong business domain knowledge, adequate legislation, standards and best practices in areas of Sales, Marketing, and Customer Service. Very good interpersonal, communication and work self-organization skills (good listener, ability to communicate with business and with technical people) You are: Self-motivated and driven to achieve professional success in end-client environment. Target oriented and professional work attitude is greatly desirable. Fluent in written and oral English. What else should I know The following skills are an advantage: Understanding and knowledge of whole Dynamics MS CRM system technologies. Experience in the business domain (in sales/marketing department). Fluent in German and/or French. As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English . Additional Information What can we offer you A competitive salary package , including bonus and benefits; Extensive on-the-job coaching and training opportunities ; A hybrid working setup ; Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization; A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. Your application: As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English . Want to know more about us We support your development! Do you feel you don"™t match 100% of the requirementsDon"™t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: https://careers.eurofins.com/ Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

We are in search of a proficient Oracle EBS technical resource with experience in Oracle Fusion and OIC to join our team as an ERP Technical Consultant. In this role, you will design, implement, and maintain the ERP EBS Order Management module and assist in the transition from Oracle EBS to Oracle Fusion Cloud. Proficiency in Oracle OM and AR modules, strong technical skills in Oracle APPS, including Oracle PL/SQL, is essential. Knowledge of multi-country taxation is an advantageous skill. You will work with cross-functional and technical teams to develop effective solutions. Key Responsibilities: Design, setup, and maintain the Oracle ERP EBS OM and AR modules. Develop integration solutions using the Oracle Integration Cloud Platform. Collaborate with internal stakeholders and external vendors to collect requirements. Analyze data and requirements to develop efficient and scalable solutions. Be results-oriented, capable of solving complex analytical problems, and providing recommendations. Troubleshoot and resolve issues related to integration flows and data connectivity. Develop program logic according to user stories in close collaboration with the Product Owner. Employ best practices in design and coding, with a focus on continuous improvement, particularly in performance tuning and job failure notification and recovery. Adhere to the organization's design and coding standards. Conduct thorough testing to ensure quality. Create knowledge transfer documentation for support operations. Provide third-level operational support. Work with the Product Owner to create and refine user stories and acceptance criteria. Engage in Scrum/PI Planning to create iteration plans and Team PI Objectives. Commit to Team PI Objectives and iteration goals. Estimate the size and complexity of work assignments. Determine the technical design in their area of concern, within the architectural guidelines. Conduct research, design, prototype, and other exploration activities Deploy the work products to staging and production. Required Skills: Strong knowledge and hands-on experience with Oracle ERP EBS R12, specifically the OM and AR modules (knowledge of Order to Cash modules, including taxes, is advantageous) Solid understanding of Oracle EBS and CRM application concepts and principles In-depth functional knowledge of Oracle AR & Invoicing Familiarity with Oracle Fusion Cloud Application Beneficial to have experience with PaaS, SOA Cloud Service, Java Cloud Service, and VBCS in relation to SaaS Applications Proficient in using Git for version control Experience with Web Service protocols such as SOAP/REST and working with XML/JSON/POST technologies Expertise in SQL and PL/SQL, skilled in Oracle Reports and BI Publisher Strong analytical and problem-solving abilities Knowledge of security protocols and standards like SSL, OAuth, SAML Excellent analytical and problem-solving skills Outstanding communication and interpersonal abilities

80% Sales: Attends Pre-Bid Meetings Searches Lead Publications to identify new opportunities Coordinating the proposal development process Scheduling and facilitating pursuit win strategy meetings, proposal kick-off meetings, and other related activities, establishing timelines and deadlines Reviews RFP and bid/qualifications request documents so that client requirements are clearly understood Works with assigned Manager of Strategic Partnerships to prepare the Proposal Outline & Responsibilities form, in line with the win strategy plan Works with the Manager of Strategic Partnerships to prepare a proposal schedule that includes ample time for submittal development, red team review, production and delivery Coordinates the proposal and presentation effort, working with assigned resources (e.g. Graphic Support, Technical Team - Estimating, Construction Operations, Building Systems, etc.) to procure and organize all submittal elements Tailors proposal narratives, resumes and project profile write ups as needed, including accurately proofing and editing text Monitors progress and reports status of all submittal elements to the Manager of Strategic Partnerships and assigned resources on a continuous basis to ensure the timely and quality preparation of a submittal Coordinates Executive approvals as needed Maintains current pursuit data in CRM application Works with the pre-approved vendors during production, printing, and packaging of the submittal to ensure a quality final product 20% - Marketing: Market Research Collects key data to analyze industry trends Knowledge Content development, update, maintenance Minimum Requirements: Must have minimum of five (5) years of A/E/C/ Industry experience coordinating proposals, presentations, and other similar deliverables. Show more Show less

Dear Candidates, Greetings from yethi ! We're Conducting a Walkin Drive on 20 & 21 August 2025 for the position QA and Sr.QA. Skill - Ms Dynamics CRM Banking Note - Candidate Who have experience in Core Banking will be Considered. Role & responsibilities Strong knowledge of MS Dynamics CRM (2016 / D365 preferred) . Experience in functional testing & automation testing for CRM applications. Good understanding of Core Banking concepts (CASA, Loans, Deposits, Payments, Trade Finance, etc.) . Proficiency in SQL queries for backend validation. Strong communication, analytical, and problem-solving skills.

You will be responsible for working closely with clients on the implementation of the CRM application. This will involve defining and documenting client requirements, managing professional services for the software implementation throughout the project lifecycle, and providing post-implementation support. You will also be involved in providing training for software users and developing training materials. Additionally, you will contribute to the sales process and maintain regular communication with the implementation manager and product teams to address support issues and feature requests. While you may not have direct reports, you will be expected to review others" work and provide feedback. To excel in this role, you should possess strong team player and communication skills. You should be able to devise creative and flexible solutions, work effectively both in a team setting and independently, and approach work, problem-solving, and troubleshooting methodically. Initiative, attention to detail, and a keen interest in technology are also essential qualities. The position offers various benefits including Provident Fund and Mediclaim facilities. You will be working full-time with a standard five-day workweek and the first Saturday of every month designated as a working day. Furthermore, the company provides pick-up and drop-off bus facilities from Turbhe and Sanpada stations. This is a full-time role that requires in-person work at the specified location.,

As a proactive and ambitious Technical Sales Executive at Cyepro Solutions, you will be responsible for direct sales of our CRM Application to automobile showroom managers and high-level officials. Your role will involve field sales, product demonstrations, and building strong client relationships. Your key responsibilities will include traveling to automobile showrooms across assigned regions, meeting with showroom managers and key decision-makers, presenting and demonstrating the CRM application effectively, persuading potential clients on the benefits and ROI of our software, achieving sales targets, and contributing to business growth. To excel in this role, you must be comfortable with frequent travel and possess strong communication, negotiation, and interpersonal skills. While prior experience in software sales is a plus, it is not mandatory. We are looking for self-driven individuals with a passion for sales who can thrive in a dynamic and challenging environment. If you are ready to take on this exciting opportunity and make a significant impact in the tech sales industry, we encourage you to apply. Join us at Cyepro Solutions and be a key player in driving our CRM Application sales forward.,

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Why are we here Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. In a nutshell As a business analyst you will support our globally distributed CRM Team, to implement our Dynamics MS CRM solution. Where will you be based and what business will you support Based in Brussels, you will join a globally distributed CRM team - within the Eurofins Group CRM IT Competency Centre. How can you help us As a Business Analyst, you will: Prepare functional documentation and design CRM customizations (FRD, SDD) on different CRM areas (including Customer data management, Sales, Marketing, and Customer Service) Organize and conducting Q&A, and Webinar workshop sessions in the international business environment Prepare and distribute CRM newsletters covering flash news and updates Prepare, document and execute of test cases for end to end business scenarios Work together with other team members to ensure high quality of delivered solutions Break down functional requirements into user stories. Contribute to the Scrum process and coordinating with the team located in Bangalore, India. Provide on-going support to business users by providing solution expertise and guidelines over the entire project life-cyclefrom analysis of requirements through implementation until deployment, migration and go-live phases. What can we do for you We are offering the following: A competitive salary package Extensive on-the-job coaching and training opportunities Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organisation A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. Qualifications Are you our kind of extraordinary You have A Minimum of 4-5 years professional experience on a similar position, contributing to multiple projects with your strong functional Dynamics MS CRM application skills. Strong business domain knowledge, adequate legislation, standards and best practices in areas of Sales, Marketing, and Customer Service. Very good interpersonal, communication and work self-organization skills (good listener, ability to communicate with business and with technical people) You are: Self-motivated and driven to achieve professional success in end-client environment. Target oriented and professional work attitude is greatly desirable. Fluent in written and oral English. What else should I know The following skills are an advantage: Understanding and knowledge of whole Dynamics MS CRM system technologies. Experience in the business domain (in sales/marketing department). Fluent in German and/or French. As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English . Additional Information What can we offer you A competitive salary package , including bonus and benefits; Extensive on-the-job coaching and training opportunities ; A hybrid working setup ; Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization; A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. Your application: As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English . Want to know more about us We support your development! Do you feel you don"™t match 100% of the requirementsDon"™t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: https://careers.eurofins.com/ Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. About Role- Role & responsibilities Min 1 Yr Exp in CRM application/ERP support (Web Portals & Mobile Apps) preferably Salesforce. Troubleshoot Solve user issues Over Mail/Telephone Co-ordination with different stakeholder Exp of working over ticketing tool Knowledge Transfer / Training to users Handling Support Activities Knowledge of the MSSQL Server database will be added advantage SPOC to IT AO's for bugs/ maintenance of Integration end points, escalation points of metrics failure Preferred candidate profile API Management System design Integration protocols App design Good Communication Encryption methodologies User Training on App

Job Overview: We are seeking a Manual QA Software Engineer to join our team and ensure the highest quality of our software products. As a Manual QA Software Engineer, you will be responsible for testing and validating software applications to identify and resolve defects, ensuring that they meet functional and performance requirements. You will work closely with developers, product managers, and other stakeholders to deliver high-quality software products. Key Responsibilities: - Perform manual testing on web applications to ensure functionality, usability, and compatibility. - Execute test cases and test scenarios based on product requirements and user stories. - Conduct regression testing to verify that new changes have not introduced issues. - Identify, document, and report software defects using issue-tracking tools such as JIRA, Bugzilla, or similar. - Perform exploratory testing to uncover unexpected behaviors or potential issues. Agile Experience: - Hands-on experience working in agile (Scrum, Kanban) environments, including daily stand-ups, sprint planning, and retrospectives. Test Planning and Documentation: - Create, review, and maintain detailed test plans, test cases, and test scripts based on requirements and technical specifications. - Collaborate with developers and product teams to understand project requirements, features, and user stories. - Document test results and create detailed bug reports, including steps to reproduce, screenshots, and logs when necessary.

Role : IT Help Desk Analyst ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: Team Leader( Team handling experience is must) Experience :8- 12yrs Notice period 0 -60days Job Description 8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead Good to have: Knowledge on MS Cloud software bundle Presentation & Training skills

We are looking for a skilled Amazon Connect Center Architect with 12 to 20 years of experience. The ideal candidate will have expertise in designing and implementing scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services. Roles and Responsibility Lead the end-to-end implementation and configuration of Amazon Connect. Design and deploy contact center setups using CI/CD pipelines or Terraform. Develop and implement scalable and reliable cloud-based contact center solutions. Integrate Amazon Connect with Salesforce (Service Cloud Voice) and other CRM systems. Collaborate with cross-functional teams to ensure seamless integration and deployment. Troubleshoot and resolve technical issues related to Amazon Connect and AWS services. Job Proficiency in programming languages such as Java, Python, and JavaScript. Experience with Amazon Web Services, including Lambda, S3, DynamoDB, Kinesis, and CloudWatch. Familiarity with telephony concepts, including SIP, DID, ACD, IVR, and CTI. Strong understanding of CRM integrations, especially Salesforce Service Cloud Voice. Experience with REST APIs and integration frameworks. Hands-on experience with AWS services, including Amazon Lex, Amazon Connect, and IAM. AWS Certified Solutions Architect or Amazon Connect certification is preferred. Experience with Amazon Connect (Contact flows, queues, routing profile). Integration experience with Salesforce (Service Cloud Voice).

Essential Functions/ Key Responsibilities: Analyze and document software requirements , clarifications , use cases , design specifications and create and implement software code Work as implementing and delivering software according to customer requirements and specifications Effectively communicate task progress , problems/ risks and design ideas to product owner Requirements: Must have experience with PHP CRM application as a s/w developer Must have experience on PHP CRM customization; capable to do the modules customization Can create the custom modules using PHP Experience with PHP , HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks Good to have Object Oriented Programming Skills . Strong Knowledge in MySQL Database Strong organizational and project management skills Can understand and work on running projects. Knowledge about optimization and performance of website for Code/ DB/ Caching etc. Familiarity using Scrum/Agile development methodologies. Additional Information: Ability to establish priorities and work independently Ability to deliver remotely English: Fluent

We're hiring a Business Development Manager ! Drive IT sales, generate leads, build client relationships, and grow business opportunities. Location: Ahmedabad . Strong communication and tech industry knowledge preferred. Apply now!

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Senior Salesforce Developer Req number: R5482 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are seeking an experienced Sr. Salesforce Developer to join our team. The ideal candidate will have over 5 years of Salesforce development experience, specializing in creating intuitive and visually outstanding user interfaces and are looking for your next career move, apply now Job Description We are looking for a Senior Salesforce Developer to build solutions using Force.com, VisualForce, APEX, Lighting Web Components, Web Services, and API’s. This position will be Full Time and remote. What You’ll Do Managing configuration and coding of new and existing Salesforce features, including user management, security, custom objects, validations, workflows, and third-party applications Building solutions using Force.com, VisualForce, APEX, Lighting Web Components, Web Services, and API’s Overseeing successful delivery of Salesforce projects using Agile/Waterfall methodologies and serving as the technical point of contact Supporting cross-system integrations within the Salesforce ecosystem and with backend services and AWS technologies Collaborating with product manager, project manager, business analysts, and solution architects to deliver tailored solutions that support business requirements and enhance user experience Participating in the planning and analysis of system enhancement requirements and translating them into well-architected solutions Maintaining sprint cadence and managing work ticket assignment based on story points and developer capability Optimizing system architecture, workflows, and business processes according to best practices and business needs Ensuring data governance standards and conducting regular data quality audits Documenting code and metadata changes for cross-functional accessibility Identifying and leveraging opportunities to improve business processes using Salesforce Recommending when to use configuration vs code vs out-of-the-box products Researching, designing, and implementing technical solutions to meet business requirements Identifying opportunities to simplify and enhance the applications portfolio. What You'll Need Required: 5+ years of experience working as a Salesforce Developer Bachelor’s degree in Computer Science, Information Systems, Engineering or another technical field Certified Salesforce Platform Developer 2 or Salesforce Platform App Builder level of knowledge in developing, testing, and deploying solutions Tableau CRM & Einstein Discovery Consultant Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes and testing In-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture coupled with a good understanding of around the business processes Expert knowledge in one or more relevant development technologies such as Apex, Visualforce, Lighting Web Components, Salesforce Lightning, SQL Deep expertise with Lighting Flows, Apex Triggers, and SOQL/SOSL, Pardot API’s, and RESTful/SOAP API’s Proven knowledge of Salesforce Apex, Flow and the Lighting Component Framework Has a track record of championing quality engineering – adamant that all code is written in a way that can be tested with unit tests Experience writing and storing technical documentation Experience working with high-performing teams using Agile and Lean methodologies and frameworks. Soft Skills Must be able to understand and clearly articulate business requirements A pro-active personality, with a can-do attitude A fast learner with an analytical growth mindset, curiosity and attention to detail Resilient and high energy to drive to answers where not clear Strong written and verbal communication skills Physical Demands Ability to safely and successfully perform the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.