Head of Business Operations

The position is a full-time remote position.

This role is ideal for someone who excels in operational leadership, process excellence, and cross-functional execution. While not a subject matter expert the ideal candidate will have deep expertise in managing high-performance teams, improving delivery operations, and leveraging technology and data to drive scale.

Experience required

Location

Time

Type of employment-

Responsibilities

Business Operations

• Oversee and drive day-to-day operations across the consultancy delivery team, ensuring alignment with business goals.
• Provide tactical oversight and performance management of the Global Delivery/Deal team, including monitoring and measurement of OKRs.
• Manage PMO functions for the delivery team, ensuring projects are executed efficiently and on time.
• Lead Quality Control initiatives to enhance client delivery standards.
• Develop and refine operational processes for scalability and productivity.
• Ensure adherence to existing systems and processes, while proactively identifying areas for enhancement.
• Manage operational efficiency by implementing data-led insights and workflow automation.
• Collaborate with leadership to translate strategic priorities into actionable plans.
• Research and implement cutting-edge AI tools and agents across non-sales functions to drive modern, lean operations.

Process Improvement & Cross-Functional Alignment

• Foster a high-performance, collaborative culture within operations and delivery.
• Improve internal communication and cross-functional workflows.
• Monitor key initiatives, ensuring strong ROI and cost control.
• Build systems for performance tracking, vendor management, and resource allocation.
• Streamline non-core functions using modern tools and automation, focusing on efficiency over headcount expansion.

Financial Strategy & Reporting

• Support financial planning, budgeting, and forecasting activities.
• Monitor project economics, margins, and P&L performance.
• Lead cost optimization and procurement strategies across the delivery function.
• Support the development of board reports and internal financial dashboards.
• Manage and enhance operational elements of the Employee Share Option Scheme.

Qualifications

• Bachelor's or Master’s degree in Business Administration, a related discipline, or equivalent

• Experience in business coaching and people management

• Essential: Strong communication and presentation skills
• Excellent verbal, written, and interpersonal skills in English