General Manager - Transformation

POSITION SUMMARY

AGS is looking to fill the General Manager Process excellence. The individual will report to the Process Excellence Leader. The individual will help in driving operations strategy. This is a critical leadership role within the organization, responsible for establishing, implementing, and overseeing strategic projects (Six Sigma, Lean and other initiatives) encompassing internal metrics / client metrics. This role involves aligning with the company's strategic objectives, ensuring that all projects are delivered within the agreed scope, time, cost, and quality. The individual is expected to foster a culture of continuous improvement, efficiency, and excellence in project delivery. The individual will be the driving force in enhancing project management standards, methodologies, and governance to achieve organizational goals.

PRIMARY RESPONSIBILITES

• Oversee project portfolio management, ensuring successful initiation, planning, execution, monitoring, and closure of projects with key business leaders,
• Understand key metrics in various levels of customer / business process / Operations Support functions/ Project /Program and identify critical metrics for transformation initiatives.
• Implement and maintain project throughput standards, and leverage Six Sigma tools to ensure consistent, high-quality outcomes.
• Engage with senior stakeholders to report on project status, risks, and resource allocation, ensuring alignment and transparency.
• Drive the continuous improvement of project management practices, incorporating feedback and lessons learned.
• Facilitate change management, ensuring smooth adoption of new processes and technologies within projects.
• Ensure compliance with industry standards and regulatory requirements related to project management.
• Review, assess and optimize existing data mining and collection processes.
• Be proactive in turning analytics into strategy - analyze engagement, KPIs and operations performance to deliver actionable insights and recommendations.
• Identify new data use cases to help drive further customer retention and growth
• Identify, prioritize, and monitor current vs. future state business requirements (systems, people, process) and collaborate with cross-functional teams to implement tools / systems etc., focused on driving employee retention and customer growth
• Prepare corporate presentation for key internal, board and client meetings

QUALIFICATIONS

• Graduate / Post Graduate
• Strategic outlook – knowledge of the business, awareness of the industry, point-of-view on trends.
• 13+ years of experience in US Healthcare RCM with 5+ years minimum experience in process excellence, driving enterprise transformational initiatives leveraging data, analytics, Lean, Six Sigma, Technology (platforms, tools, technologies). Experience with customer side large-scale projects will be an advantage.
• Extensive people management experience with a proven record of working effectively with people. External and internal stakeholder management across levels.
• Strong financial analysis skills.
• Sound problem-solving and analytical skills.
• Self-starter who strives for excellence for themselves and their teams.
• Attention to detail and appreciation for high-quality outcomes.

KEY SUCCESS FACTORS

• Ability to get into granular detail, deep concern for accuracy.
• Hands-on leadership style.
• Deep sense of urgency in executing and implementing best practices.
• Alignment to the Company’s core values of Meritocracy, Excellence, Respect, Innovation and
• Teamwork.
• Highly collaborative and self-motivated.
• High process orientation.
• Excellent written and oral communication skills.
• Ability to work seamlessly with remote teams.
• Exceptional strategic analysis, problem-solving, issue resolution, and decision-making skills.
• Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible.
• Be a diversity champion.

JOB LOCATION

• Chennai / Hyderabad