GCOE Governance Consultant - KPIs and compliance

General information:

Position title: GCOE Governance Consultant – KPIs and compliance

Location: Baroda

Reports to: GCOE Governance leader

Purpose of the job:

As a Governance Consultant, you will play a key role in driving governance and compliance activities that ensure consistency, transparency, and operational excellence across various GCOE teams.

Key internal partners include teams within Business Intelligence, Customer Support, and Learning & Development, as well as cross-functional collaboration with Product Leadership, Global Operations, and Customer Success.

You will drive adherence to global standards and policies, oversee compliance tracking and reporting mechanisms, and act as a trusted advisor to ensure processes maturity and accountability.

By collaborating across functions and geographies you’ll help ensure that governance principles translate into measurable quality, performance, and business impact.

Accountabilities:

Key accountabilities (this area is not a detailed description of activities on the job):

In this job you will:

• Partner with regional and global stakeholders to embed governance practices in transformation projects and BAU operations.

• Support and lead transformation initiatives independently by identifying governance gaps, process inefficiencies, or control weaknesses, as well as by designing fully new processes.

• Establish and maintain governance frameworks and controls to ensure consistency, transparency, and compliance in operational processes.

• Define and measure key governance metrics and compliance KPIs; identify risks and develop mitigation or escalation plans.

• Facilitate governance reviews and decision-making forums that drive process accountability and best practices sharing.

• Support process standardization, documentation, and deployment across multiple functions and markets.

• Apply SME knowledge to deliver specialist insights & enhance decision-making quality regarding compliance and governance.

• Support implementation and stabilization of new governance models, tools, and reporting mechanisms.

• Ensure GCOE team’s decisions align with compliance and organizational standards

Requirements:

Work experience:

• minimum 3 years of experience in NIQ, in Governance, GCOE, Operations or similar environments

Requirements:

• Proven analytical and problem-solving skills, with the ability to identify root causes and drive accountability.

• Design skills to conceptualize, structure, and build new processes, frameworks, and governance models from the ground up.

• Curious, detail-oriented, and driven by continuous improvement (challenge the status quo).

• Knowledge of GCOE areas (BI, Customer Support, L&D) is an advantage.

• Knowledge of flowcharting/process mapping tools.

• Excellent stakeholder engagement and communication skills; able to translate complex governance or process topics into practical actions.

• Strong organizational and planning abilities, able to manage multiple priorities independently.

• Proficient in data analysis and reporting using MS Excel and MS PowerPoint.

• Experience with project management, Agile frameworks, and risk management practices is an advantage.

• Prior experience in cross-country or global environments is an asset.

• Fluent in English (written and spoken).

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion