Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatAt LimeChat , we’re on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21 , we already power 500+ leading brands—including Mahindra, HUL, ITC, and Mamaearth.Our next frontier: enterprise verticals like BFSI, Health, Auto, and Retail . We’re shipping cutting-edge GenAI agents that automate and personalise millions of customer journeys every single day.Our founders are Computer Science alumni from IIT Delhi with a specialization in AI and have been recognized as Forbes 30 Under 30 honorees for their groundbreaking work. Their vision and leadership drive us to build the best products in the industry.We’re a tight-knit crew that moves fast, sweats the details, and owns outcomes. If that sounds like your vibe, you’ll feel right at home.Some Quotes We Live By“It’s okay to fail. It’s not okay to not try.”“Do the right thing when others are not looking.”What are we looking for?We’re looking for a high-ownership Enterprise Onboarding Manager to lead the post-sale onboarding journey for our largest Enterprise clients.You’ll be the face of LimeChat from contract signature to go-live —owning implementation plans, aligning stakeholders, and driving early value. Your job is to make sure every new enterprise customer launches smoothly, adopts the right use cases, and is set up for long-term success with our platform before transitioning to the Value / Customer Success team.If you enjoy structured execution, talking to senior stakeholders, and turning complex requirements into clean rollouts, this role is for you.ResponsibilitiesOwn enterprise onboarding end-to-end: Take customers from signed contract to successful go-live with clear project plans, timelines, and stakeholder alignment.Be the primary point of contact: Serve as the day-to-day owner for new enterprise accounts during onboarding—answering questions, unblocking issues, and keeping everyone informed.Run structured discovery: Deep-dive into client goals, current processes, and tech stack; translate them into clear implementation requirements and use-case priorities.Drive adoption during onboarding: Configure journeys, use cases, and workflows (with support from Solutions/Tech teams where needed) to ensure clients see tangible value early.Coordinate integrations & setup: Work with internal Integrations / Product / Engineering teams on APIs, CRMs, marketing tools, and data flows required for a successful deployment.Manage milestones & risk: Track onboarding health, ensure critical milestones are hit, flag risks early, and drive them to closure across internal and client teams.Train and enable client teams: Run training sessions, Q&A calls, and share playbooks/ Loom videos so support, marketing, and ops teams can use LimeChat confidently.Ensure a clean handover: Prepare clear documentation and context for the Value / Customer Success team so they can take over a stable, well-adopted account.Standardise how we onboard: Continuously improve onboarding playbooks, checklists, templates, and reporting so future enterprise launches are faster and more predictable.Must-haves1–3 years in a customer-facing role such as onboarding, implementation, project management, or customer success in a B2B/SaaS environment.Strong project management skills – comfortable creating timelines, tracking dependencies, and running recurring check-ins with multiple stakeholders.Excellent communication and stakeholder management – able to build trust with senior client stakeholders and keep complex projects moving.Solid problem-solving and decision-making – you can break down messy situations, propose options, and drive to a clear recommendation.Ability to work cross-functionally with Product, Tech, Sales, and Customer Success to get things done.Basic comfort with technical concepts – you don’t need to code, but you should understand how APIs, integrations, and data flows work at a high level and be willing to dive into docs.High ownership, proactive and client-first mindset; you don’t wait to be told what to do.Comfort working in a fast-moving startup with evolving processes.Nice-to-havePrior experience onboarding or managing enterprise / mid-market clients , especially in BFSI, Auto, Retail, or D2C .Experience with CX / Martech / support tools (CRMs, ticketing tools, marketing automation, contact centers).Exposure to conversational commerce, WhatsApp solutions, or AI/automation products .Familiarity with tools like Postman , basic API testing, or reading API documentation.Tools You’ll UseNotion
- Slack
- Google Sheets / Docs
- Freshdesk / HubSpot or similar
- Jira / Project tools
- Postman (basic API testing)Growth PathYear 1: Successfully onboard a portfolio of enterprise clients, hit go-live timelines reliably, and create/own playbooks that make future implementations faster and smoother.Year 2+: Grow into Lead Enterprise Onboarding Manager , own a vertical (e.g. BFSI / Auto), or transition into Enterprise Customer Success or Solutions / Implementation depending on your strengths.BenefitsUnlimited PTO / sick leaveSubsidised fitness membershipFree lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here and choose “Enterprise Onboarding Manager” in the dropdown.
