Engagement Manager - Delivery & Growth (Travel | Greenfield Build)

About the Role (Confidential Client)

Engagement Manager

consulting-style engagement leadership role

cross-sell within the account

What You’ll Do

Delivery Leadership

• Own the

  master plan

  , critical path, and RAID/change governance.
• Lead Agile ceremonies and sprint planning; ensure velocity and scope adherence.
• Stand up the

  executive dashboard

  ; publish weekly delivery and financial status.
• Maintain milestone and quality gate discipline (≥95% first-time acceptance).

Stakeholder & Governance

• Act as the

  primary face to senior client stakeholders

  ; prep and drive decision forums (RAPID/DACI).
• Chair pre-Steering Committees, enforce decision SLAs (48h standard; 4h P1), and track closure.
• Maintain updated

  Action, Risk, Decision, Change, and Issue logs

  to audit standards.

Commercials & P&L

• Track burn vs. fee, manage margin, and enforce change controls.
• Partner with Finance/Procurement for

  POs, invoicing rhythm, and vendor SLAs

  .
• Ensure project profitability and scope protection through strong governance.

Growth (Business Development)

• Build and maintain a

  qualified pipeline

  inside the account (cross-sell).
• Identify and pursue

  new logos

  through relationships and referrals.
• Shape proposals, SoWs, and pricing in collaboration with leadership.

People & Vendor Management

• Coach workstream leads (Tech, Creative, Growth, Data, QA) to deliver outcomes.
• Oversee vendor onboarding, scorecards, and escalation management.

What You’ve Done (Must-Haves)

• Tier-1 MBA (IIM/ISB or equivalent top global B-school)

  — strong foundation in strategy, operations, or marketing.
• Led

  2+ large-scale end-to-end transformations

  , ideally 0→1 builds or major re-platforms in travel/OTA/hospitality.
• Experience in

  consulting-style environments

  (MBB, Big-4, top boutique, or enterprise PMO at scale).
• Proven

  executive stakeholder management

  , communication, and conflict resolution skills.
• Strong

  commercial and financial acumen

  — P&L ownership, SoW scoping, pricing, and change control.
• Hands-on with

  Agile + Jira/Asana

  , OKRs, and decision frameworks (RAPID/DACI).
• Familiar with

  growth/performance marketing, analytics (GA4/BigQuery/Data Studio/Looker)

  , and data pipelines.
• Ability to

  work onsite in Haridwar

  and travel to client or partner offices as needed.

Nice to Have

• Experience building

  booking engines

  , inventory/pricing, payments, or CRM/CDP/MA integrations.
• Exposure to

  security/compliance

  in consumer platforms (KYC, payments, data privacy).
• Fluency in

  English and Hindi

  for stakeholder interactions.

What Success Looks Like (OKRs/KPIs)

• On-time milestones:

  ≥95% plan adherence (weekly).

• Decision SLA:

  ≥90% decisions within 48h (P1s within 4h).

• Risk hygiene:

  Updated weekly; ≥1 risk closed per week.

• First-time acceptance:

  ≥95% deliverables approved without rework.

• Budget variance:

  ≤±5% monthly.

• Growth metrics:

  ≥3× quarterly pipeline coverage; ≥35% win rate; ≥1 new SoW per quarter (or 1 new logo per half year).