Director - Products and Platforms, HR Services Chennai, Tamil Nadu, India

Location Chennai, Tamil Nadu, India

Job ID R-233293

Date posted 17/08/2025

Job Title: Director - Products and Platforms, HR Services

Career Level: F

Introduction to role:

The Digital Director for Product and Platform provides both operational leadership and strategic direction for ServiceNow and Moveworks within the HR functional area. This role is accountable for the ongoing success, innovation, and optimization of ServiceNow and Moveworks platforms, driving the organization’s AI ambition and digital transformation for HR services. The Digital Director will play a pivotal role in building, empowering, and inspiring a high-performing team to deliver exceptional results, foster continuous improvement, and champion the adoption of emerging technologies to create a best-in-class employee experience.

Accountabilities:

Lead and nurture a team of professionals responsible for the design, implementation, administration, and continuous improvement of ServiceNow and Moveworks platforms; set clear objectives, foster professional development, and actively promote a collaborative and inclusive culture.

Own the strategic roadmap for HR ServiceNow and Moveworks, championing operational delivery, innovation, and best practices to meet business needs and drive adoption.

Set direction for integration of ServiceNow and Moveworks with business processes, ensuring alignment with organizational priorities and maximized value realization for HR and HR Services.

Oversee platform governance, security, data quality, compliance, service levels, and proactive case resolution

Guide the team in optimizing workflows, automating processes, and leveraging AI-driven support, with a focus on operational efficiency and user experience.

Empower, coach, and mentor direct reports and broader platform teams; establish routines for performance management, skills upgrading, recognition, and career growth.

Serve as an escalation point and remove barriers for the team, enabling efficient resolution of complex problems and fostering innovation.

Manage vendor and partner relationships, ensuring collaborative delivery, technology enablement, and future-ready capabilities.

Interface with HR senior business and technology leaders, providing expert advice on digital strategy, operational excellence, and value creation.

Track and report key performance metrics and strategic outcomes, championing a data-driven approach to continuous improvement and transformation.

Essential Skills/Experience:

• Experience in leading HR product management.
• Experience mapping current capabilities and designing future product roadmaps.
• Experience designing and evaluating digital solutions based on business needs, future product roadmap functionality, and customer feedback.
• Experience with implementing and handling enterprise digital HR applications/platforms.
• Excellent influencing and collaborator leadership skills.
• Excellent communication and social skills for effective collaboration with global process owners and business collaborators.
• Experience handling multiple projects/programmes in a large global organization.
• Project planning, management, risk monitoring, and mitigation skills.
• Ability to understand business priorities and align technology opportunities.
• Ability to prioritize workload and provide timely follow-up and resolution.
• Ability to empower and set direction for a team.
• Experience working in a complex, global matrix organization.

Desirable Skills/Experience:

• Knowledge of Agile methodology or experience working in an Agile environment.
• Knowledge of lean methodologies.
• Knowledge of design thinking methods and tools.

When we put unexpected teams in the same room, we ignite aggressive thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.

At AstraZeneca, you'll be part of a talented global team that fuels our rapidly growing enterprise. We leverage exciting new technology and digital innovations to accelerate our evolution, making a significant impact on patients' lives. Our entrepreneurial spirit drives us to take smart risks, turning ideas into reality in a fast-paced environment. With countless opportunities available, you'll build an outstanding reputation while being rewarded for your successes. Our collaborative culture empowers us to deliver for our patients through camaraderie and intellectual curiosity.

Ready to make a difference? Apply now to join our innovative team!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.