Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Description American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. The GCS Client Onboarding, APAC organization is responsible for end-to-end payment solution implementation through the Client Onboarding Journey. The incumbent in this role will be responsible for leading a team of highly skilled implementation managers dedicated to delivering high quality, client centric support to new and existing multinational clients. In addition, the incumbent will work cross functionally to manage strategic projects focused on the evolution and transformation of the Global Client Onboarding Program geared toward enhancing the client experience during Global implementations. In addition, also responsible for scorecard reporting and implementation analytics for Commercial Onboarding Services (COS) Job Responsibilities · Lead a team of individual contributors and people leaders, and support coaching, training and development · Manage the APAC and global implementation pipeline with appropriate forecasting, workforce planning, issue & stakeholder management · Develop effective reporting and portfolio communication strategy for stakeholders at all levels across various regions, countries and segments · Hold teams accountable to critical landmarks, creative problem solving with the broader COS team on identified issues in strategy deployment, and in turn reallocating team focus based on shifting priorities · Lead the strategy, execution, and continuous improvement of the APAC/Global Onboarding Program by maintaining and evolving the services delivery roadmap and point of next proposals o Stabilization: Implement short term changes, from a process and technology perspective, to proactively prevent issues from arising and to ensure operational stability o Modernization: Work with Partners to develop the long-term target state platform and capabilities to support ongoing initiatives related to modernization of onboarding journey o Transformation: Transform how we support the commercial client onboarding journey o Collaborate effectively with key partners o Partner across various teams (i.e. Sales, Account Development, Product, Compliance etc.) to identify, realize and implement process and product improvements per client and stakeholder feedback o Effectively collaborate with internal and external stakeholders to structure project leadership and workstreams and ensure execution of agreed upon plans o Partner closely with Compliance, OE, and Risk to ensure operations adhere to controls and company standards of operational excellence o Partner closely with Field and Sales teams to drive commercial enablement Required Skills/Qualifications: · Prior experience in commercial business, operations, analytics, and project management roles (Prior GCS experience is highly preferred) · Experience leading teams in a fast paced, highly matrixed and global environment · Proven leadership skills, with a record in engaging and developing colleagues/teams · Excellent project management skills with a record of successfully delivering results on complex, large-scale, cross- functional initiatives · Ability to build compelling project and strategy presentations to deliver a message effectively and succinctly · Proven record of successfully leading large scale complex multi-stakeholder transformation initiatives. Experience of working on capabilities and solutions to transform client experience would be an added advantage · Strong analytical rigor, complex problem solving and critical thinking abilities · Ability to multi-task and prioritize within changing business needs, navigating both planned and urgent needs while working independently · Strong cross functional collaboration with the ability to influence without authority · Customer centric with the ability to manage a demanding internal and external range of stakeholders · Strong communication skills (verbal, written) with experience presenting to executive audiences · Knowledge of the Global GCS product suite · Ability to work across multiple time zones · Bachelor’s Degree required, MBA or other advanced professional degree highly preferred We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
