Digital Product Analyst

Job Description

a Digital Product Analyst you will support some of our important products and technology initiatives and priorities. This position will be based in Gurgaon, Haryana, India and will report into Director, Service Technology team. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention. What you will do? Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points. Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live. Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams. Articulate and able to explain complex product issues to different audiences and leadership levels. Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems, which may include data visualization, business intelligence, or new data collection and accessibility. Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends. Equip service teams with access to relevant data, reports, and dashboards to manage their territory effectively and act on service delivery processes that drive increased Client Engagement thereby leading to retention. Continually look for ways to improve regular delivery of standard analysis/reporting through automation, streamlining, and migration to self-serve platforms. Enhance our capability to analyze and “make sense” of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions. Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards Deliver all assignment work within quality standards and on time, often within stipulated timelines. Collaborate with team to update existing training content and/or create new training content. You’re Extraordinary At Analytical problem solving and using fact-based decision making to solve business problems Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers Understanding and developing smart data flows, data sets, lenses and dashboards that enable the right business insights for SDAs Disciplined Scrum knowledge for different products in order to continuously increase velocity Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve. What You’ll Need Bachelor’s degree is required. Masters or advanced degree a plus 0-2 years of experience in Business intelligence building data sets, reports, and dashboards Industry knowledge of BI landscape and latest emerging tools supporting descriptive to perspective analytics Strong analytics skills and ability to break down complex problem. Proficiency on working with Excel and SQL Agile ability to anticipate need, be responsive and adapt to change Strong interpersonal and relationship skills, ability to influence decisions and gain consensus Excellent time and project management skills, ability to prioritize the most important projects to create business impact Ability to work effectively on multiple projects at the same time. Knowledge of Salesforce reporting/Tableau CRM is a plus. Knowledge of AAS is a plus. Knowledge of Python/R is a plus. What You’ll Get In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managing the best of best. Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization. Competitive compensation and performance-based bonus structure Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com . Job Requisition ID:100723 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. Show more Show less