Delivery Manager (IT Offshore Delivery Centre)

Hi All..

Hiring for below position.

Job Title: Delivery Manager (IT Offshore Delivery Centre)

Location: Chennai/Hybrid

Exp: 15 years to 25 years

Reports To: VP Technology - US

Position Summary:

Key Responsibilities:

Service Delivery & Operations Management:

Act as the off-shore point of contact for business service delivery.

Oversee service delivery, demand management, and adherence to SLAs and performance metrics for client units/vertical services.

Lead IT GCC operations, including project management, quality assurance, and delivery excellence across multiple IT projects/services.

Ensure compliance with SLAs, contractual obligations, and service quality metrics.

Manage resource planning, allocation, utilization, workforce planning, bench management, and open resource requirements.

Facilitate the initiation and closure of projects/services.

Risk Management: Identify potential project risks and develop mitigation strategies. Proactively manage issues and escalate critical problems when necessary.

Team Leadership & People Development:

Lead and develop cross-functional technical teams, fostering collaboration and customer service focus.

Cultivate a value-driven, metrics-based culture emphasizing outcomes, processes, and continuous improvement.

Responsible for technical interviews and resource management to ensure that talent is aligned with business needs and future growth.

Collaborate with HR and leadership on talent engagement, development, and retention strategies.

Provide performance feedback, coaching, and growth opportunities through regular reviews.

Serve as a credible IT thought leader and drive change management to strengthen customer service culture.

Account Management & Growth:

Serve as the liaison between technical teams and clients, ensuring clear communication and high client satisfaction.

Address client concerns proactively and collaborate on new solutions and services.

Partner with leadership to expand headcount, improve service quality, and drive revenue growth.

Support business development by identifying opportunities and contributing to go-to-market strategies.

Foster collaboration with onshore teams and regional ODCs to build a unified team culture

Technical Expertise & Delivery Excellence:

Oversee IT delivery teams to ensure timely, high-quality outputs from India ODC.

Scale services and support the leadership team in establishing new capabilities like Testing and Data CoEs.

Implement governance frameworks, KPIs, and performance metrics.

Promote innovation, collaboration, and continuous improvement.

Commercial Oversight & Governance:

Support BD initiatives (RFPs, SOWs, MSAs), and governance frameworks.

Develop SOWs, billing rates, and schedules aligned with organizational goals.

Qualifications & Experience:

BE/B. Tech or equivalent degree/MBA with 12–15 years in offshore IT services/operations, including program governance.

Expertise in crisis management, escalation handling, and mid-to-large scale IT operations in ODC/GCC setups.

Proficient in budget management, vendor relations, operational KPIs, and exposure to establishing /scaling CoEs /innovation.

Strong understanding of software system design, development, testing, and deployment.

Technical expertise in IT development with knowledge of ITIL, PMP, or similar frameworks.

Exceptional leadership, communication, and relationship management skills.

Familiarity with data analytics, AI/ML, and emerging technologies.

Why Join Us:

Opportunity to drive strategic growth and establish key capabilities.

Collaborative and inclusive work environment.

Exposure to global projects and stakeholders.

Competitive compensation and growth opportunities.

If your interested please share your resume to

sowmya.moily@futuresandcareers.com