Job
Description
Verifitech India Info Pvt Ltd is a professional background verification company that offers fastest, customised, and most accurate background screening reports. With a team of specialists in diverse domains and innovative technology, Verifitech helps businesses build trusted teams to grow. The company applies a unique 'Back Check' method to ensure high-quality reporting for employee verifications. Role Description This is a full-time on-site Customer Success Manager role located in Chennai. The Customer Success Manager will be responsible for ensuring customer satisfaction, utilizing analytical skills for customer retention, building and maintaining relationships, and providing top-notch customer service on a day-to-day basis. Key Roles and Responsibilities: 1. Client Onboarding and Implementation Serve as the primary point of contact for new clients during the onboarding process. Collaborate with sales, operations, and technical teams to ensure smooth implementation of background verification solutions. Provide training to clients on tools, platforms, and processes. 2. Account Management Build and maintain strong, long-lasting client relationships. Act as a trusted advisor and liaison between clients and internal teams (e.g., compliance, operations, tech support). Understand client requirements and tailor services accordingly. 3. Operational Oversight Monitor verification progress and ensure service-level agreements (SLAs) are met. Coordinate with internal verification teams to ensure timely and accurate delivery of reports. Identify and escalate issues or delays proactively. 4. Customer Support and Issue Resolution Respond promptly to client queries and concerns. Investigate and resolve service-related issues in a timely and professional manner. Provide regular updates to clients on case statuses and escalations. 5. Performance Reporting and Insights Deliver regular reports on key metrics (TAT, accuracy, success rate, etc.). Analyze trends to identify areas for improvement in client engagement or service delivery. Recommend process optimizations or product features based on client feedback. 6. Retention and Upselling / Cross Selling Drive customer satisfaction and promote long-term retention. Identify upsell or cross-sell opportunities based on customer needs. Partner with sales and product teams to present value-added services or upgrades. 7. Compliance and Confidentiality Ensure all verification processes adhere to regulatory standards and data privacy laws. Maintain strict confidentiality regarding client and candidate information. Key Skills & Qualifications: Required 2 - 5 Years Experience in customer success or account management, preferably in B2B or HR tech sectors. Knowledge of background verification processes (criminal checks, education, employment, etc.). Excellent communication, problem-solving, and interpersonal skills. Ability to manage multiple accounts and prioritize tasks effectively. Familiarity with CRM tools, project management software, and reporting tools. Bachelor's degree in Business Administration or relevant field Customer Satisfaction and Customer Service skills Analytical Skills for customer retention. Salary - As per the above standards Work Location : Saidapet, Chennai If you're interested or know someone who might be, please feel free to reach out or share your/their profile with me directly through my email - recruiter1@verifitech.com or Call / Watsapp@ 99529 78818 Thanks in advance for any referrals! Show more Show less
