Customer Success Manager

About Company:

Founded in 2016, Vajra Global is a MarTech (Marketing Technology) services provider that bridges the gap between technology and marketing to deliver digital solutions that help brands achieve their business goals. As a HubSpot Platinum Partner, we specialize in HubSpot implementation and Salesforce or any CRM to HubSpot CRM migration. Our team combines industry knowledge with hands-on experience to create effective, insight-led strategies, from web development to content, design, SEO, and social media services. We also integrate Generative Al into our solutions to enhance customer engagement through intelligent automation. With a commitment to diversity, ethics, and transparency, Vajra Global has received several awards and recognitions, and 50% of our team comprises women.

We are looking for a highly motivated and goal-driven Customer Success manager.

Roles and Responsibilities:

● Build strong client relationships and ensure positive experiences, brand loyalty, and project success.

● Create engagement strategies and coordinate between Vajra Global teams and clients.

● Act as the single point of contact for all client communications and deliverables.

● Support clients from onboarding to addressing challenges with timely solutions.

● Handle escalations professionally, working with internal teams to resolve issues.

● Understand and manage SOWs, SLAs, project plans, KPIs, and compliance details.

● Present monthly/quarterly reports and represent teams in client meetings.

● Ensure seamless delivery and communication across all touchpoints.

Digital Marketing

● Solid grasp of digital marketing concepts and best practices.

● Hands-on experience with SEO, SEM, Email, and SMM in B2B/B2C.

● Familiarity with tools like Google Analytics, SEMrush, HubSpot, Moz, Hootsuite.

● Strong skills in content writing, editing, and quality checks.

● Detail-oriented, analytical, and strategic thinker.

Secondary responsibilities: Relationship Management & Customer Advocacy

● Contribute to marketing effectiveness by identifying short-term and long-range issues that can be addressed.

● Upsell and cross-sell services to existing clients and proactively generate leads from the relationship.

● Nurture customer advocacy.

Communication & other preferred skills:

● Excellent verbal and written English (Hindi/Tamil a plus).

● Stay updated on digital trends and tools.

● Proficient in MS Office and Google Suite.

● Strong project and client management skills.

● Analytical with a focus on customer needs and solutions.

Key soft skills:

● Excellent Communication Skills—Written and oral

● Strong interpersonal people skills—to work collaboratively with vendors and clients.

● Liaising with various teams effectively to ensure customer satisfaction.

● Be able to prioritize and manage multiple tasks across multiple projects under tight deadlines.

● Be self-motivated, driven, proactive, and entrepreneurial—display ownership and accountability—not require

constant supervision. Thrive in a fast-paced, collaborative environment.

● Adaptable, flexible, and mature to work with a team & internal cross-teams; willing to contribute to the company’s

overall performance across work desks.

● Open to new learnings and show keen interest to scale up & across 360°

Work Experience:

4+ years in digital marketing/customer success, with 2+ years in an agency role.

Experience with global clients preferred.

Educational Qualifications

● Bachelor’s degree in business/marketing/communications;

● A master's in marketing is a plus.

Certifications (Preferred)

● HubSpot, Google, Facebook, and LinkedIn marketing tools, SEO, SMM, and inbound marketing.

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