Customer Success Manager

Key Resposibilities :

ongoing client relationships

Adopt, Expand and Renew

Activities & Ares of Responsibility includes - 

primary point of accountability

business outcomes

renewal

pull through

data insights

Customer Health Score

relationships

data quality

entitled Installed Base is 100% attached to contract

feedback loop

Identify users’ of SE Digital services offers & secure customer satisfaction.

usage

follow-up meetings

best practices

Main interactions - 

• Sales closes the deal and hands off to Customer Success in the 

  LAND

  phase,
• FS, IOT integration Mgr and CSH support in the Set-up and Onboarding in the 

  ADOPT

  phase,
• Sales receives the opportunities detected by CSH and CSMs in the 

  EXPAND

  phase
• Sales supports in the 

  RENEW

  stage depending on customer needs and complexity

KPI's - 

• Renewal Rate / Customer churn rate 
• NSS (>90%)
• Product adoption rate
• Customer health score / Net Promoter Score (NPS)

• Upsell and cross-sell / Referrals / Conversion rate or trials

Bachelor of Engineering degree preferred

• Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities
• Proficient computer experience in Microsoft Office Products + Salesforce
• High commitment to the company’s vision and values.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Effective working in team environment.
• Customer oriented, Nurturing, Farmer Characteristics
• Deep passion for making others successful
• Dynamic & entrepreneur

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.