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Crest AI
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Customer Success Manager

Customer Success Manager

2 years

|

0 Lacs

bengaluru karnataka india

Posted:22 hours ago| Platform:

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Skills Required

drive ai planning automation onboarding engagement retention metrics risk saas communication ml data tracking

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We’re looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform.

Role Responsibilities

Own onboarding, engagement, and retention for D2C and SMB clients.
Drive adoption of new product capabilities.
Collaborate across product and delivery as the voice of the customer.
Track key success metrics and ensure platform utilization.
Proactively manage risk and solve issues.

Required Qualifications

2+ years in SaaS customer success or account management.
Brand side supply chain experience is a must.
Strong communication and problem-solving skills.
High ownership mindset, comfortable in fast-paced environments.

Preferred Qualifications

Exposure to AI/ML-led products is a plus.
Experience with strategic clients is preferred.

Good to Have

Familiarity with the D2C and SMB commerce ecosystems.
A data-driven approach to tracking and improving client success.

More Jobs at Crest AI

Customer Success Manager

bengaluru, karnataka, india

Salary: Not disclosed

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