Customer Success Manager

Customer Success Manager

About Our Client

Our client is building the future of online shopping. We are reimagining how e-commerce stores sell using AI-powered virtual sales agents that make online experiences as personal as walking into your favorite retail store.

Founded in 2023 by IIT Jodhpur alumni Utkarsh Trivedi and Tanmay Sethi, Verifast AI is a profitable, fast-growing startup that has already raised pre-seed funding and powers 500+ global brands.

Our AI agents help brands sell and support better directly on their website, app, WhatsApp, or email. They greet, guide, and convert visitors like a real in-store salesperson. Every day, they learn from millions of interactions, helping brands reduce drop-offs, increase conversions, and automate pre- and post-purchase journeys.

The Role

We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow. This is not a support role; it is a growth role. You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands.

Key Metrics

• Net Revenue Retention: Maintain >100% through cross-sells, upsells, and adoption.
• Revenue Realization: Ensure billing hygiene and predictable cash flows.
• Account Retention: Minimize churn through proactive engagement.
• Product Adoption: Drive feature usage and deepen value delivery.

Key Responsibilities

Who You Are

You have a revenue-first mindset and get energy from growth numbers. You have managed accounts in a SaaS environment and understand client lifecycles. You love solving problems and spotting upsell opportunities before anyone else. You communicate clearly, think analytically, and act fast. You believe in ownership, not waiting for instructions.

Must-Have Skills

• Strong communication (written and verbal).
• Customer relationship management.
• Analytical problem solving.
• Project and stakeholder management.
• Data-driven decision-making.

Culture and Perks

• Once-a-year international offsite.
• High-trust, action-biased environment.
• Work directly with founders and leadership.
• Ownership of experiments from idea to revenue.